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January 2023 by Donald A.
The store i haven't had that much issue but DELIVERY sucks. First they were supposed to deliver on Thursday but it snowed. Imagine that snow in the winter in Michigan. They wouldn't drive it up my driveway. No hills just long and flat. Then they said no where to turn around which was a big fat lie as i have a large asphalt area likely park 20 or more cars up by the house. You can't see it by the house but if you googled it. So then it was supposed to deliver Friday but they forgot to put it on the list. Then Saturday but now they say the tree limbs are too low. They've delivered here in the past with a panel truck. UPS fedex and everything else comes up. So we canceled the order and now we will NEVER shop there again. Too many incompetent people.
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October 2022 by Pam J.
What a nightmare. I have worked with Lowes many times and a few for installation services. Got a deck priced, contractor flaked on me several times, finally got it installed. Deck has several "cosmetic" issues that I have a serious problem with. But try as I might, I can't SPEAK to anyone in a managerial level. My issue is moving into THREE months, still no discussion with anyone other than customer support, who are very nice, but clearly have no power to get anything done. DON"T USE LOWES FOR INSTALLATION SERVICES.
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August 2022 by Tim H.
I would encourage you to have your flooring installed by anyone else. Worst service I have ever experienced. I purchased flooring for my condo from the Portage Lowes. The installers left the job due to needing to level the floor which was not mentioned as a concern before, even though they had sent someone out to measure and quote the project. I get it, things come up but the installer told me this happens "all the time". The installers left after tearing up portions of the existing carpet - 4 days later we are still trying to get them to schedule to come back and do the work, despite now paying an additional $1000 over the original price in order for them to level the floor. Everything has been paid in full so that's not the issue. And they say they discounted $2000 off the cost of leveling the floor. I guess T hat was the one thing they've done that was positive through this debacle. But unfortunately a discount on work that doesn't get completed isn't much of a discount. So we're stuck with sections of torn up carpet and exposed subfloor throughout our condo. The installers can't answer our questions or provide any information. The installation manager's phone rings to voicemail that doesn't accept messages because the mailbox is full. When we call Lowes (every day because they keep telling us they will call us back with answers and they don't) we get routed all over, someone different every time. I was supposed to get a call back from an assistant manager. That call didn't come. I asked to speak with a store manager but was told there isn't one available. There isn't a regional manager, they told me, "but even if there was we wouldn't route these calls to them". Direct quote. You'd think that someone in this national retail chain would have the foresight to schedule around difficulties that may arise when they "happen all the time". Or at least someone would be empowered to resolve concerns for the customer within a reasonable timeframe. So all of their installation work is done through subcontractors. But Lowes takes no responsibility for their work (or lack of). I'd just be thrilled with a return phone call or even a date they will come back. I truly don't feel much like a valued customer. When I said since I can't get anyone there to call back that I was going to post a review about my experience on social media, the customer service rep told me to "go ahead". Also a direct quote. Classic.
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July 2022 by Tanner S.
Lowes, Home Depot, ace hardware, to me they are all the same but obviously offer a few different things and what it really comes down to is the foot traffic and the prices. This time Home Depot made me feel happy with my purchase of 3 storage boxes for $100
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June 2022 by Jon F.
Ordered a refrigerator one week ago and was told delivery was set for 8 AM. Friday night 6 days later I got a call saying it would be between 8 AM and Noon. At 1PM I called and was told by the store they did not know when it would be delivered and stated a compny they use should call for a time they would deliver. I got a call at 2PM that said delivery would be between 4 and 6:30. Ruined a family get together. So much for a planned day gone to hell.
