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November 2024 by john gingerich
It was a cliche in the system and already knew they hired someone. So, Troy seems like a great person and have respect for him
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October 2024 by Troy Herman
Had a fantastic experience thanks to Alex! I came in with a tire issue, and he swiftly patched it up. Alex's professionalism, knowledge, and friendly attitude made the whole process seamless. Highly recommend their service!
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October 2024 by Richard Johnson
I would have to say the service is on par with other mediocre places. It does take them a while to work on vehicles.
I got winter tires on and they set them at the spec PSI. Problem is, they do it in a heated shop. So when the tires go in the cold it pops a low PSI light. I went for the advertised free air. I was told that they have to take it inside for air and it would be "a while". I'd say don't advertise free air, or continuing customer service if the reps are going to send me across the street to another business for air. Or maybe buy a reel and hose off of Amazon to provide the advertised service in a timely manner.
Update 2024! The service is still ok other than today. I waited over five hours, with an appointment, just for them to replace a tire…
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October 2024 by Tyler Pierson
Good lord. If I could give less than 1 star I would.
My wife got a bad flat tire this morning and when I checked her other tires the tread was pretty low so I figured I’d just get 4 new tires.
Luckily I already had the day off.
I used their website and picked out tires. I made an appointment for 12pm, went into the store and they took the car back right away - great!
Then I sat there for 2.5 hours with no updates or communication whatsoever.
I got up to see what was going on and what do I see? Most of the employees standing around eating FREAKING HALLOWEEN CANDY!!!
Then it takes 3 of them to finally get me an update. Meanwhile I can see my car from where I’m standing and it looks like it’s ready to go.
Troy then tells me “oh. It’s waiting for an alignment check”
Why this wasn’t done when the tires were being done is beyond me.
This is not the first time I’ve had to wait forever at this location either.
I will NOT be back.
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October 2024 by Carsten Soendergaard
Excellent service by super friendly staff.
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October 2024 by Joshua Greiner
Over promise and under delivered. That has been my experience with this business for the last three interactions. It started with my taking advantage of their Labor Day sale. I put in my truck information on the website. When I dropped off my vehicle with the appointment, I was called and told that I had made a mistake in picking the wrong tires -- through the website that made me put in the specifications my truck. Of course the new tires were going to be a lot more and were not eligible for the rebates being advertised. I should have taken my truck elsewhere, but I just needed new tires. Then when I got home, the new tire was leaking. So, I needed to get that repaired. I called the office first thing on Thursday, September 8 and informed the assistant manager on duty. He said to just come on in, and that no appointment was needed. They would slip me right in. So, I came back in at 8:00 am and told them of my situation. The assistant manager said that it would take one hour, but that he was happy to get us in. Then, after waiting for 75 minutes and not seeing my vehicle move, I asked for a status update. He said it could be 60 or more minutes as I was "next in line"
Belle has lost a customer for life. There has been little impetus to tell the truth. Rather, they hope by over promising that the customer will be happy. The better way to serve customers is to under promise and over deliver. Then, the surprise is pleasant and not bitter.
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October 2024 by Lakeshore Air Testing
It took sometime to get to me as I was emergency flat. But Alex got me taken care of. And a big surprise that Belle Tire doesn’t charge for tire repair. Wow 5 Stars.
Only recommendation is maybe have emergency move ups.
But other than that 5 Stars
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September 2024 by Andrew Staats
Had a minor emergency with a tire on my mower; I was able to drop the tire off without an appointment and belle patched the tire for free. I didn't even buy it there; they made no money off the transaction. Will be shopping belle for my future tire needs.
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September 2024 by Mariee Wolfmother
Free air is always helpful!
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September 2024 by Tiffany Cronin
Dropped my car for an oil change, with expected wait of 90 minutes to 2 hours per staff. Decided to wait in the area while they worked on it. I called to check the status 2.5 hours later only to be told that it had not even been started and would be a few more hours. Deeply disappointed in the service from this location. This is usually my "go to" place for car service--seriously reconsidering for the future.
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September 2024 by Andy Engler
They did a great job. On my vehicle. The price was the lowest around and I even got a good rebate.
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September 2024 by Bill Maine
This location is absolute trash... avoid this store at all costs. Never been lied to then ignored so much by a place of business in my life. Waited over 4 hours to get a tire fixed while walk in after walk in got taken care of and our vehicle didn't move an inch. Save yourself a headache and forget this store even exists they clearly don't care whatsoever about customer retention, or satisfaction. If I could of given them 0 stars I would have!
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August 2024 by Benjamin Harris
Great service! I’ve been coming here for over 10 years. I’ve lived in Lansing, MI and Elkhart, IN and would commute to Portage for work. I used to work at the Verizon next door and they’ve serviced over 5 of my vehicles.
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August 2024 by John Williams
took 3 days to do a 9 hour transmission job. no detailed invoice on the work done.
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August 2024 by Casey Fox
Huge Shout Out to Adam, Troy, and Tyler at Belle Tire!
I wanted to take a moment to give a big shout out to Adam, Troy, and Tyler for their outstanding service during my recent visit.
When my back passenger tire started leaking air, I stopped by Belle Tire to fill it up. After running a quick errand, I returned to find the tire low on air again. I approached the team for assistance, and Adam promptly came outside to inspect the tire. He quickly determined that the issue was with the tire itself, not the valve.
Even though the store was closed, Adam, Troy, and Tyler went above and beyond by changing two of my tires and rotating them for me. They patiently answered all my questions regarding new tires, helping me understand the best options for my vehicle and the differences between various tire types. They even provided a printed quote for the different tires, which was incredibly helpful.
I truly appreciate the time and effort they took to ensure I was well-informed and satisfied with my choices. I will definitely be returning to Belle Tire for my new tires and alignment in the future.
Thank you once again, Adam, Troy, and Tyler, for your amazing service and for staying after hours to assist me. You all rock!
