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July 2023 by Sean G.
I reserved a Ford Lightning in April of 2021 (27 months ago). The MSRP at that time was estimated to be $ 53,000. I wasn't able to actually order the vehicle until early 2023 due to COVID. I received an email notification that the truck was being shipped on July 1st and the window sticker was over $70,000. Thankfully my nephew is a Ford engineer and I qualified for a discount. After providing the PIN number for the discount, I was notified by my salesman that the price was still $ 70,000 because they are going to sell it for thousands over MSRP. We will NEVER buy anything from Northgate Ford.
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December 2022 by Steven S.
A true disappointment.. northgate ford advertised a ford maverick for A plan price my wife put money down on the car. When I went with her they inform us that they will not take an A plan and they are adding $5000.00 to the sticker price. That was because they are not selling enough car's so someone has to make up the difference. We showed them there web page ad. They said ford post the adds not them. But as we left they changed the ad on the web site to say call for price. False advertising and price gouging.
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March 2021 by Kim L.
I have leased a dozen or so cars from Northgate over the years. They have always provided outstanding customer service, something I have never experienced anywhere else. They deliver cars, and they pick them up for service. It's been an honor to do business with Tom Wood and the entire staff. If you want to purchase a Ford, no matter where you live (from metro Detroit to the thumb), THIS is the go to dealership. Bravo, team. You get 10 stars on a 5-star rating scale.
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October 2020 by Judy B.
I was traveling from Illinois and had a problem with a panel under my vehicle that had somehow dislodged. I used a shoe lace to hold it in place until I arrived in Port Huron. I found Northgate on my phone as they were close to the Hotel that I was staying at. I cannot say enough about the way I was treated from the moment I arrived until the moment I left. The Customer Service was phenomenal (I'm sorry that I didn't get the name of the rep) and they did NOT gouge me on fixing my vehicle. I am so appreciative of the way they handled the entire situation and would recommend them in a heartbeat!
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May 2020 by paula c.
Wonderful staff at this dealership. Mike Wood did an awesome job helping my sister and I find the right car in our budget. We are excited about our new Ford Fusion. Highly recommend this dealership !
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August 2018 by Charlie R.
I am not one to pull the race card, so I will let you guys tell me. My wife and I pulled up to the lot to look at a Focus ST. As we get out the car a man who works there walks past us without looking our way. We spoke and he looked away. Okay, he was busy. We walked into the showroom and every employee looked at us and looked down. Only one salesperson had a customer so that was odd. At this point my wife was ready to go. I proceeded to look at the Mustang on the floor. Another salesperson looked at us and walked past us. I went to to bookshelf to pick out a few books and another salesperson stared at us without saying a word. At this point I say it would had been nice to get some help as we were looking to purchase a new car. I say it loudly enough for all to hear. Still, no response. My wife and I proceed to walk to the door to leave and I turn around to see three sales people looking at me. Nope, they never said a word. I WILL NEVER RETURN TO THIS DEALERSHIP! My money spends just like anyone else, not to mention, I am a human being. No worries though. You certainly lost a sale!
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July 2018 by Alan K.
Great body shop. Gary Willing is the best. Their work is amazing and i highly recommend this dealership.
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June 2018 by Adam D.
Terrible customer service. Took my vehicle there to get an estimate on replacing the water pump (it is a Flex so I knew it was going to be expensive). I was told it would be 100.00 just to look at it. Ok, fine. It would also be a week before they could look at it. Ok, fine. I called 2 weeks later and they said it had been looked at but they think it needs a new engine, but it will cost an additional 300.00 to be sure. I asked why and they explained this is normal with the flex that when the water pump fails it ruins the engine. I asked why I was not told that up front if it is something that normally happens. There was no good explanation. I authorized the 300.00. I had to keep calling back because I was not getting any phone calls from them on status. Finally, three weeks ago I was told the engine had to be replaced. They could do a new one for 8k or a used one for 5k. I told them no and to put the vehicle back together and I would come pick it up. I also contacted Ford to see if they would do something... they did not. I gave Northgate a week and a half, then went to pick it up. They did not have it back together because I contacted Ford. I asked fir them to put it back together and I would pick it up the following Saturday. I was told ok. My flight was late getting in so I had to pick it up Monday instead. I got there and it still was not done. I asked to see the service manager and his excuse was that it costs them money and I was getting a deal at 400.00. Really? I was then told I could pick it up the next day in the afternoon. I actually got a call the next morning telling me it was ready. This is the second time I have taken a vehicle to Northgate service. The first time I took my vehicle in and spent 2300.00 for them to tell me that they couldn't fix it, but still owed the 2300. Never again. 2700 over the past two years for two vehicles that dont work. Beware of this place.
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May 2018 by Nina S.
The absolute worst Ford Dealership that I have ever been to. My husband and I love Ford vehicles...we've had several and any issues have always been addressed at other Ford service departments (Bob Maxey and Hines Park were great). After recently moving to the Port Huron area, we received notice of 3 recalls on our 2015 vehicle. We made an appointment with Northgate Ford to get the recalls repaired along with 3 other issues...brakes, gas tank door, and a problem with the passenger door. My appointment was for a Wednesday. We did not hear a word from them until my husband showed up there Friday evening wondering what was going on. Come to find out...they did none of the repairs that we requested. The reason...apparently they didn't have the correct parts....THANKS FOR THE FOLLOW UP CALL. We have a large family and needed it for the weekend so they told us to go ahead and take it home and they advised that they would call us when the parts came in. Two weeks later we received a phone call and a post card from their Service Dept saying that the parts were in. My husband and I were going to be out of town for a week so we set it up to get repairs done while we were gone. We dropped the van off on a Friday afternoon and came back exactly one week later on Friday only to find out that they didn't even touch the vehicle. NOTHING was done....the funny part is that they tried telling my husband that they didn't have the parts. Then they told him to just go ahead and take it home...as if it were no big deal. In addition to this, they had removed parts from the door and gas tank area when I first brought it in there. When my husband asked for those parts to be put back in the vehicle, they claimed they couldn't find them. Please, don't waste your time going to this place for repairs. They do not care about their Customers. It would be worth the time and fuel to drive to the next county to avoid such a poorly run Service Department at Northgate Ford. Shame on you Northgate Ford service department. You've wasted so much of our time. We won't be back to your horrible business. Thanks for not caring.
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January 2018 by Scott M.
I have given this dealership's service department a good college try for several months now. Here are my observations: Very nice waiting area. It is large, open, clean and very accommodating. They offer free coffee, water bottles, and usually some sort of snacks. The seating is very nice and comfortable and the tv (usually playing Fox News, which I appreciate) is clear and audible without being annoyingly loud. All of these accommodations are necessary because of the unfortunately large amount of time needed! This service department takes an extraordinarily large amount of time to serve even the smallest types of service. I am sitting in the waiting area at this moment waiting for my oil change to be completed. At this point, the clock is going on 2 Hours! However this is not an unfortunate one time occurrence due to an unforeseen emergency in the garage that might have regrettably increased the service time for me. No. I have now come in several times for simple services like this (oil change, tire rotation, etc.) and they all have taken this long (or longer)! This will be my last visit to Northgate Ford Service department. Sorry.
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May 2017 by Brian B.
Excellent sales and service! I've been to many Ford dealers in Michigan and Northgate Ford by far is the best. The Wood family actually treats you great not like your just a number.
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June 2016 by Patricia P.
I had "The Works" oil change and tire rotation. What a great job, from beginning to end. Not a minute when by that someone was asking if I wanted a water or a cup of coffee in their nice lounge. Two Thumbs UP!
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May 2016 by Linda Lou D.
I am happy there is a way to put in print a review of our recent visit to Northgate Ford. For years we have purchased FORDS - so we stopped in just to "look" and met with a young salesman Todd MacLean. His kind, fun and respectful personality connected with us and most important HE LISTENED to our needs and lifestyle. Following his suggestion we leased - for the first time. We are absolutely are comfortable with the beautiful WHITE PLATINUM, 2015, FORD ESCAPE. After driving the car for almost a year we received a reminder call it was time for an oil change and an overall vehicle check. We went back to Northgate Ford - we found without a doubt - that the company doesn't just focus on selling a car. We found the follow up service to be personal and professional. We enjoyed seeing Todd again - assuring us if we needed anything or had any concerns to stop in - SO he set the clock to the correct daylight saving time!!!! We would recommend before you make a vehicle purchase AT ANOTHER dealer you stop at NORTHGATE FORD LINCOLN. It is not just about the price you pay as you walk out the door - it is dependable service!!!! We feel so positive about our experience we want to suggest you stop by and see: Tom & Grace Wood. (Owner) or Todd Maclean
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October 2015 by Lisa C.
We recently bought our second car from Northgate Ford and were very impressed! We special ordered a 2016 Ford Explorer back in April and the dealership worked hard to ensure we were happy and that everything ran smoothly as we were coming from out of town to pick it up. Communication was wonderful and we felt that all of our requests were met. The dealership itself is extremely clean and everyone that worked there was very friendly! The owner (Tom Wood) went above and beyond to clean the car himself to ensure it was ready for us on pick up. We worked with Joe Wood, who always has exceeded in customer service and made us feel like the most important people that day! There was only 1 minor issue with the car when we picked it up and Joe and Tom corrected the issue and ensured we were 100% satisfied. As stressful and frustrating as buying a car can be, Northgate Ford takes all of that away and creates an experience that keeps you coming back. We will ONLY buy our cars from Northgate Ford, no matter where we live! Thank you Wood Family!!!!!
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July 2015 by Kate G.
I own a 2010 Mercury Mariner that I purchased at Northgate Ford 5 years ago. I have a full extended warranty plan with 0 deductible. Over the past few months, the rear door was not latching properly. I could see that a piece of the latch was loose, and jamming at times. I was able to dislodge the jam a few times, but it began to happen more often. I dropped the vehicle off at Northgate Ford on Monday, June 29th. They called me on Tuesday June 30th, and told me they would need to authorize payment of $100 to even look at the vehicle. I explained that I had full extended warranty, and if this issue was covered by the warranty I should not be charged. They refused to look at the car until I authorized the $100 payment. I explained the problem and asked that they replace the rear door latch. I was called back a couple hours later and told "We've opened and closed it 30 times, and it closes just fine." I asked them to look closely at the latch, because there was clearly a loose piece of plastic that was torn and was causing the jam. I also explained that while the problem was intermittent, I clearly couldn't drive the car with a door not closed. She said they would look again. After not hearing from them, my Father called the dealer to find the status of the repair as he was going to pick up the car. They told him that there was nothing wrong, they weren't charging me, and he could come pick up the car. They never called me back to tell me this. The following Monday, the door latch jammed again, and this time, I could not fix the jam. It remained open. Given the very poor service I received, and their refusal to replace the latch, notwithstanding it being covered under the warranty, I took the car to a different dealer near my house. I took the car to Suburban Ford of Waterford. They did not charge me $100 to just look at the vehicle. They saw the door jam, and explained they could attempt to repair it, but because I had a zero deductible extended warranty, that it would safer to replace the latch. They had my car at 8:30am, and returned it to me by 4:30pm the next day. The warranty covered the replacement, and I was not charged. However, I was forced to waste 2 days of my time, and inconvenience other people because Northgate had failed to repair the problem the week before. Very frustrating situation....I would not have wasted my time taking a vehicle in to Northgate for repairs unless the situation was repeated, and getting worse. Rather than find a solution, they did nothing and spoke to me as though I was crazy because the door was closing for them. I will not be a customer at Northgate in the future.
