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March 2024 by Caskie Giles
I had a wonderful experience with a Sr underwriter this morning. She went above and beyond to help me streamline the approval to minimize the docs I needed to request from the borrowerThank you Anedra!
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March 2024 by gracigrrl
I would not even give 1 star, if it were an option. This company does not do what it tells you it will do, in writing. They will make decisions about how to handle your money (escrow) without your consent or knowledge, causing escrow shortages while simultaneously (again without your knowledge) reassessing your loan so that you're told you went from a surplus to having a $4,000 shortage. Their math does not add up. When you call, it's always someone new and you get a brand new set of numbers, with no explanation, no common courtesy, belligerent customer service and no resolution offered that helps you as a borrower. I would warn everyone to stay far away from this company. The only nice thing I can say is that their website is very user friendly and helpful. TAKE YOUR BUSINESS ELSEWHERE.Update: Resolution never reached. Contacted UWM per their response to this review. No follow up on their part. They are extremely irresponsible with their borrowers money. Do not choose them for your mortgage needs!!!!Update: Once again they ask for feedback and actually responded but then failed to follow up. The communication efforts of this company are abysmal.
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March 2024 by Moe Zidane
Absolutely the worst customer service I have ever encountered. Good luck getting a live agent on the phone for any sort of assistance.
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March 2024 by don bruce
UWM is simply the best lender in the mortgage industry.
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March 2024 by Von Raven Haus Rottweilers Williams
I would just like to say my experience with UWM was fantastic the service and quality and expertise of Jayce Wilson was admiral. Every time I sent an email or text she responded within minutes. I also had experiences with Jarek Zagar and had the same dedication as Jayce. If you are looking for someone to fight for you when in need for mortgage loan, I would go with United wholesale mortgage. My wife and I are so thankful Jayce Wilson answered our call. It’s been nothing but a blessing working with them. I recommend United wholesale mortgage to anyone and everyone I know that is in the market for a mortgage lender. All my experience with Jayce have been very professional and heartfelt dedication. I could go on all day with compliments to Jayce and Jarek. If it was not for the realtors we could’ve had a quick closing. So Jayce, I just want to thank you again for all your hard work and professionalism. I can say I have a new friend to add to the rest. Keep up all the great works that you do my wife and I are so appreciative of all you have done. Thank you all at United wholesale mortgages.
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March 2024 by Melisa Ingram
My senior underwriter Michal Polanski is by far one of the greatest. He is very attentive and exceeds at what he does. I couldn't ask for a better SR to handle my loans. I can't thank him enough.
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February 2024 by Tanya Ulan
My absolute favorite Wholesale Lender for service, product and overall customer driven culture that helps more people realize their homeownership dreams and the average American finance their financial goals!
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February 2024 by Gilbert Vargas
Big Kudos to UWII Deborah!Thanks to his knowledge,communication skills and immediate attention.I look forward to the opportunity of working with him in the not to distant future!All the best,MY HOME MORTGAGE COMPANY
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February 2024 by Bill Forton
Company sucks.
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February 2024 by William Forton
Former employee who worked hours off the clock without being compensated for doing so. I have documentation supporting my complaint. I’ve requested to be paid multiple times with no success. Be weary working here.
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February 2024 by Adam Pearl
As a recent customer of United Wholesale Mortgage, I feel compelled to share my experience. Unfortunately, my overall impression has been less than satisfactory due to the recent transfer of my home loan to another company.Background: I initially chose UWM for its competitive rates and seemingly efficient online process. However, my positive expectations were quickly shattered when my loan was unexpectedly transferred to PHH, a company known for its lackluster customer service and questionable practices.Communication Breakdown: The transition was anything but smooth. I received minimal communication regarding the transfer, leaving me feeling blindsided. As a borrower, I expected transparency and timely updates, especially during such a critical phase. Unfortunately, UWM fell short in this regard.Service Quality: UWM has a reputation for subpar service, and unfortunately, my experience aligns with this perception. Their customer support lacks responsiveness, and navigating their convoluted processes has been frustrating. As someone who values clear communication and professionalism, I am deeply disappointed.Impact on My Financial Well-Being: The transfer has caused unnecessary stress. I worry about potential errors in payment processing, missed deadlines, and the overall impact on my credit. UWM should have considered the implications of partnering with a company that fails to meet industry standards.Recommendation: I urge UWM to reevaluate its choice of partners and prioritize customer satisfaction. A seamless loan transfer process is essential for borrowers, and the lack thereof tarnishes the overall experience.In summary, my experience with UWM has been marred by the transfer to PHH. As a customer, I expected better, and I hope that UWM takes steps to rectify this situation for future borrowers.Please note that this review is based on my personal experience and observations. Borrowers should always conduct thorough research and consider their own circumstances when choosing a mortgage company.
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February 2024 by Marie Beaubrun
I have a very bad experience with United wholesale mortgage for taking my money ($1596). I called and talked to them , they don't know anything about calculating specifically that guy name Greg,, one of the manager he is not qualified for the job, he is very incompetent, he is rude, he doesn't know anything in accounting or management.
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February 2024 by Juan InA Million Jimenez
when it comes to speed and professionalism UWM is simply the best hands down.the veterans thank you for your service to them
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February 2024 by Ilegen Entertainment
Best lender in the Nation ………..
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February 2024 by Brian Rodgers
Shout of super thanks to Doug Tobin for a fast a super fast CTC!!!
