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November 2023 by Karen Arseneau
My cars are 10 and 12 years old now so repairs to keep them running are necessary. I'm glad I found Great Lakes Auto repair for great service! And, thank you to Lynn for the easy shuttle service while I'm waiting! 5 stars!
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November 2023 by Matthew Bellant
Took my vehicle to this shop to get the flex pipe replaced on September 31st and picked it up the next day. The price was a bit more than what I expected to pay, but Aaron and Lynn went above and beyond to make sure everything was taken care of. Good work you two and I'll definitely be back in the near future
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November 2023 by Cheri Amore
They were very busy, but they fit me in anyway and I didn't have to wait long at all. I appreciated the friendliness of the person manning the desk and phones as they were also efficient but not bossy or rushing you out. I had come from a few different places who didn't seem nearly as busy but sent me away anyway, were kind of rude, and whose quote came in double what I paid here.I also appreciated they didn't try to sell me a million things I didn't come there for.
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October 2023 by Jacqueline Curry
My first time here and they did a wonderful job! Also Lynn she is amazing and polite and she represents what customer service suppose to look like. Thank you Great Lakes Auto Repair and Lynn. Doug at the front desk also was amazing! Thank you DougService: Electrical repair
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September 2023 by Heather Jones
Bare with me this may be long winded.So I was having issues whit my car starting when it wanted to and smoking on occasion. I took it to shop 1(I have been going there for 10+ years) and they said everything checked out and that it may be an electrical issue. I brought it here and they basically said shop 1 was wrong. So this started my trust issues and me being a stress case for them. I gave them the go ahead bc what else am I going to do. Thus far she has been running great and I am glad I just went with it. They were patient and explained everything and as it stands I will be back. So thank you guys so much for that.Couple of things because I saw complaints about these issues. 1: they do charge for diagnostic tests. Considering shop 1 ran diagnostic tests and failed to fix the problem, the cost was worth it. 2: the cost. While my fix was expensive I don't necessarily think they are expensive, this is just the cost of things now, and like I said it was worth it.
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September 2023 by Joe Mash
Very professional and thorough! Had my truck at two other shops prior, they couldn’t find the problem. Great Lakes had it for one day and fixed it. Great service! Doug was very helpful and professional. Thanks guysServices: Electrical
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September 2023 by Kourtney Kruse
From start to finish, excellent service and work. Appreciate everything. Doug was great on the phone with me. They got me in the day I called and finished the following day! They do not mess around at all! When my car was ready, Lynn picked me up at my house and brought me to the shop, she was so kind and easy to to talk to. Ty Doug, Nate Scott and Lynn! All of you guys rock! Sorry if I missed someone.
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September 2023 by Steven S.
Great Lakes Auto doesn't disappoint, great work done by them and fast. Took my Dodge dart to 2 auto shops and a dealership and they couldn't resolve my coolant leak issue, come here once and John was able to fix it in a few days. Also shoutout to Lynn, gave me a ride back to my place and Doug for being transparent and respectful, great customer service! 5 STARS!Services: Electrical repair
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August 2023 by Carlyn Mcintosh
Everyone here is so nice and welcoming. I have never had any issues after they have fixed my car. 10 out of 10 would recommend. Special shout out to Lynn for the good conversation and ride home!
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July 2023 by Allison V.
I had taken my car there at least two/three times and had great experiences until the last time. I paid to get my interior light fixed as it wouldn't turn off, went to get my car and realized it wasn't fixed at all and everything in my car was torn to pieces. Tons of my stuff went missing as well as my sisters stuff as she had her car there too. I will never ever EVER recommend this business as long as I live. I went into their building sobbing as I had dance costumes/recital wear for my students in my car that was STOLEN and they couldn't even show me anything that their cameras recorded. An employee also asked me if I took it out myself like my 20 year old female self can do that successfully
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July 2023 by Eby Alex
Great service and professional approach. I had AC issues and got that fixed very soon. Great service in front office and even got drop off and pick up, Lynn was very professional and nice. Thank you.Service: Air conditioning
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July 2023 by Dustin Knight
Absolutely hands down a good honest shop. I was in a pinch after work with a chunk of metal in my tire only shop that could get me on within the hr and fixed in 2 with confidence. Very happy with this shop with how they operate and talk to people with respect. No run around just a good honest shop doing bussiness.
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July 2023 by True Lee
Went to this place today, and they did a very great job to catch the problem. I am so satisfied with my driving. All my wheels are straight balanced, no more of vibration. It is so surprising that John actually caught the problem and explained to me to understand. I am very appreciative of his job, and his crew did a very nice job. Will be back to this place.
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June 2023 by Jennifer Randle
I took my van to the shop for the first time yesterday. Our regular mechanic was unable to clear a code and therefore couldn't complete the work that I needed done. So after a few phone calls, I found Great Lakes Auto Repair. They were polite and super accommodating when I made my appointment. Their quote was also right in line with my regular mechanic. So they have great prices! Come time for my appointment. I was a few minutes late and they were super gracious. Even though they were insanely busy, they still managed to get my van in and out within an hour and a half while I waited. If I didn't already have a regular mechanic, this shop would be my choice! While I was there I also noticed a sign in their lobby. All their work is guaranteed for TWO YEARS!!!! If that doesn't show that they don't take their jobs lightly and truly stand behind their work I don't know what does!?!? If I ever have to stray from my usual shop again this is where I will go.
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June 2023 by Alan Epstein
The AC in my Honda Civic failed. Doug scheduled me for service the same day I called and I was on my way in an hour. Super nice, professional, and the charge was more than reasonalbe. Not looking forward to the next issue with my aging vehicle, but won't hesitate to call Doug and the folks at Great Lakes Auto Repair again.