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October 2023 by Jenn Padula
Waste of time. Scheduled over two weeks in advance for them to refuse my donation. Claimed stains but really was too heavy for them to move, it is used furniture, what do you expect. Will use any other charity in the future.
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September 2023 by Heather Glowzinski
I want to say what a great experience I had with this place. The service was quick and easy to use. The two gentlemen who just delivered my furniture were so kind and courteous and so helpful. If you are ever in need or you have furniture to donate, please reach out to this organization. They help so many people in need.Thanks again to ELI and CAMERON. You guys were wonderful.When you get great customer service like I did from these two gentlemen, my faith that there are still good people in the world is restored. God bless both of you.
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September 2023 by Annette A
What a great organization! Just had a pick up ~ The driver Cameron was very professional, called ahead and was on time. Wish I would have known about this company years ago will now be my go to every time. May God continue to bless and provide for the work that you do.
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September 2023 by Barb W
We highly recommend Furniture Bank of Southeastern Michigan as the place to donate your gently used furniture. Not only does it meet a need in the area for both recipient and donor, the people who are employed by them are the best! Brittany, who handles the scheduling, returned my phone call promptly and followed up with confirmation the day before pickup. Cameron, who was working alone today, called an hour before arrival, and handled my mattress and box spring with ease. Due to some construction trucks on my street, he wasn’t able to park his truck on the driveway, but didn’t complain at all about carrying them the extra steps down the drive to the street. We are repeat donors and experienced the same professionalism the first time we donated. Thank you Brittany, Cameron, and all the employees of Furniture Bank for what you do for our community.
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August 2023 by Michelle Dettloff
Gentlemen that picked up the furniture we donated were professional, respectful of our donations and we won't hesitate to recommend using the organization. It was a change of pace to deal with people who were funny and enjoying their work.
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July 2023 by Mrs Vig (AJ)
Thank you Furniture Bank for providing such excellent service. We are repeat donors, who are very grateful you have such wonderful and helpful employees. It was so nice to talk to a real person (Brittany, I believe) to schedule the pickup. Just as described, I got a call the day before to confirm, and then a call from the crew 30 minutes before they arrived. Eli and Cameron were amazing! They worked so efficiently, handling a treadmill in the basement and a king size mattress like it was nothing. I didn't give 5 stars because I think there was miscommunication in the pickup fee. Mattress was suppose to be free pickup inside or out. That was the only item in the house, except for the treadmill which was an extra fee. I had other items in the garage and was able to help carry them to the curb. But... this organization does such great work. I'm really happy to contribute more for such wonderful service. Great job Eli and Cameron!
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June 2023 by Yolanda Wade
Everything about this experience was absolutely amazing. From the initial call to my appointment. I could not believe how quick the process was, the staff was extremely helpful and the service was fast I am beyond thankful for the furniture and the wonderful experience. Thank You ☺️
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June 2023 by Kathleen DeYoung
Not a good experience. Gave me a 4 hour window and didn’t call or show up during that time. Then showed up at the wrong address nearly 2 hours later. Tried to reschedule requesting first pickup since the furniture is at a storage facility, and they wouldn’t do it. So disappointed, wanted someone to have this really nice piece of furniture
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June 2023 by Linda Kemp
Fantastic organization! They have come to my home at least 4 times! They deliver to the warehouse who needs specific items the most.I think it used be $20 for the gas fee.
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May 2023 by Gail Innis
Cameroon and Gary were polite, prompt, considerate and quickly loaded my furniture donations. Excellent way to get gently used furniture to those in need.
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May 2023 by K C
Cameron and his partner delivered my items. I was told it would be a curbside drop off but they brought my stuff inside as well! They're very polite and well mannered but I was given a complete floor lamp and they delivered the lamp sans lampshade. Not a huge gripe but worth noting I feel. Otherwise great job!
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May 2023 by Sandra Pisching
We just had a heavy wooden desk removed from our second floor by Cameron and Eli. They did an excellent job navigating our difficult stairway. We are happy that the donation will help someone in need.
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April 2023 by J Cunningham
Two young men were polite & efficient when removing HEAVY furniture on 4/15/23 that included a kitchen table and chairs, bedroom set with mattress/box springs, sofa etc.Great job! Thank-you!
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March 2023 by Anya Wawrzyniak
I called Furniture Bank the week before Xmas for a pickup, and had to leave a message. To my surprise, they called me right back, and scheduled a pickup for the first week in January. The day before, they called to remind me. The day of, they called to let me know they were on their way. Ken and Phil arrived, and quickly loaded up my furniture on the truck. They were very professional, polite, helpful, and kept thanking me for my much needed donation. They wasted no time, and were quickly on their way. I highly recommend this organization to anyone who would like to donate their furniture to a very worthy cause.
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March 2023 by Joseph Overaitis
Cleaned out my parents house and had some extra furniture including dressers. This charity took those items and put them to a good use while making the whole process easy. Followed everything they told us and it was seamless. They even called to remind us of their pick up.
