AutoZone on Auburn Ave in Pontiac is a leading retailer of auto parts, maintenance items, and car accessories. The store is noted for being very convenient for local customers. Reviews highlight that employees frequently go above and beyond, providing over and above customer service. Staff members have been known to help change a battery right at closing time in cold weather, even when a terminal was fused to the post. In another instance, when a needed part was not in stock, employees called around to locate it, drove a customer to get it, and loaned tools to facilitate a repair in the parking lot. The store also offers a free service to check engine lights by hooking a device to the car and computer. While some note that more employees with knowledge of cars would be beneficial, there are staff who can get customers what they need without multiple trips. Overall, customers report AutoZone is good for all car needs and thank the store for the service.
