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September 2024 by robert von buskirk
Oil change, woun't go back.
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July 2024 by jeremy marek
Went to take a tire in for repair 3 weeks later and no tire and poor communication.
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June 2024 by Ricky Henry
They will ruin your vehicle
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June 2024 by Bill Darweather
I was passing through, and saw a car I happen to own a model of, and stopped to appreciate how cool it was. And the owner came out being very rude questioning why I stopped for just a second, if you like people who power trip that's what you get it seems, can't even look at a car in the lot
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May 2024 by Teresa Davis
Nicks Auto the Plymouth location, takes advantage of seniors and others. They tried to take a deposit of $2000 for a repair that should have cost about $700. Then they claimed they have to replace the engine and that was going to be about 13,000 like what!) when he said don’t do that, just, give me my car back. They left it sitting on their lot still torn apart for about 5 more days deliberately. They ended up charging home about $1600. Be aware of this place… run to another! Shame on this business, its people and especially the manager!
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December 2023 by OuterStryke
The co-owner Oli is exceptionally friendly, with trustworthy energy. Took care of my coupon oil change and tire rotation with no problems.Also gave me a free car inspection and advised me on what parts should be repaired and what could wait.I will be back!
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December 2023 by edward s
Had my 1995 ford f250 done At nicks around Thanksgiving they were great and Amazing customer service, there automotive work is 5 star and there prices are very reasonable I will be going back to them shortly for more work on my truck . Thank you guys !!
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November 2023 by Carlie Peters
I cannot even begin to explain the experience we just had with Nick's. I should have read the negative reviews to see what kind of people they truly were before going in. All started out great. We were looking to purchase a truck with "rear end noise" and brought it in for an inspection prior to purchase asking for them to check and see if the noise was a differential or bearing issue. When we returned, we were told they couldn't fully look because they couldn't find the tire key...which was right in the glovebox and I found it in .5 seconds... we then had them look and Steve came back in and said "Great News! It's a bearing issue (repair est. $850) and we can replace the axle, not a differential issue (repair est. $2400)." With this knowledge, and an inspection report stating the differentials "passed", we went ahead and purchased the truck, and brought it back to them the next morning to make the repairs we discussed previously.This is when things got strange. We got a call late in the day that the parts were fixed but the rear end was still making noise and it WAS in fact the differential that needed replacement, adding an additional few thousand dollars to our bill. Since we only bought the vehicle because we were told this was NOT the issue, we were very disappointed. (They kept back peddling saying they didn't tell us that it wasn't the issue.. although 3 of us heard the same thing...and that the inspection report was for "visual inspection" even though it wasn't and the report specifically says to check the differentials for the cause of rear end noise) We were told they couldn't get us a quote until Monday, so Monday we got a call that it would be an additional $2600 fix, but they'd give us a break at $2200, and include a free axle for the other side of the truck, which was not reported as needing replacement, so my husband asked if they would consider just taking the price of the axle they already replaced off and not give us the free additional same part we don't need. Keep in mind we are on a budget and thought repairs would total $1400 from their inspection, and now are being told we will be at $3600 even with a "break". This is when all hell broke lose and we saw their true colors. Steve flipped a switch and went off on my husband saying they didn't trust us, they didn't think we would pay them, that we're "asking for too much?", and swore at him. We just asked a question and had no intention or thought of going elsewhere with the job until this happened. They would not allow us to speak to Marty (who we had gotten along with great the day before), or give us his number to clear the air as to what the heck just happened. They said we could no longer pay with cards or check and could only pay cash because we seemed like the kind of people who wouldn't pay them (like what?? because we asked a question?) After trying to reason with them and say we're confused and have no idea why they feel this way or what just switched to make them treat us this way, we no longer trusted them having our truck in their possession, so our FIL went to pick up the truck and sure enough, they refused to let him pay by debit, credit, or check, and we had to go to the bank and get cash because they didn't trust US after THEY made a mistake. It was then that we noticed a review from 3 months ago stating their experience after the shop made a mistake...seems like a similar experience to ours. Everyone makes mistakes, but this was unlike anything we have ever experienced. There is so much more, but please just AVOID THIS PLACE AT ALL COSTS.
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November 2023 by Sara
Owner’s father who also owns Pilgrim Auto, got physical with my father in law when he went to go pick up our vehicle. PHYSICAL!?! What a world we live in for an owner of a company to get physical with his customers. Company made a mistake with our vehicle and when they were done fixing their mistake, they tried holding our keys for ransom unless we paid for the work. Commutation is poor between other shop (Pilgrim Auto) , owners father is violent and should be in anger management classes. Police got involved in both situations in trying to get our vehicle back. Do not go here unless you want to leave with a black eye and an empty bank account.
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October 2023 by Eze Akabogu
Knowledgeable and great staff that genuinely care for your car. They take time to explain your car problems and what it needs to be safely back on the road
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September 2023 by Sara Wright
Owner’s father who also owns Pilgrim Auto, got physical with my father in law when he went to go pick up our vehicle. PHYSICAL!?! What a world we live in for an owner of a company to get physical with his customers. Company made a mistake with our vehicle and when they were done fixing their mistake, they tried holding our keys for ransom unless we paid for the work. Commutation is poor between other shop (Pilgrim Auto) , owners father is violent and should be in anger management classes. Police got involved in both situations in trying to get our vehicle back. Do not go here unless you want to leave with a black eye and an empty bank account.Service: Engine repair
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May 2023 by Google user
Nick’s is my favorite mechanic for a lot of reasons; they are quick, they have excellent mechanics, they never try to sell me something I don’t need but will tell me what I did need and respect my budget at the same time, and finally, and most importantly, excellent customer service. I had to drop my car off as they closed last night and they were able to get it back on the road in one day. But the customer service didn’t end there. I arrived just before close and forgot my phone inside, which I didn’t realize until I got home. Steve took the time to drive to my home to make sure I got my phone! Now that is going above and beyond. I can’t recommend Nick’s enough.
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May 2023 by David Kramer
Nick’s is my favorite mechanic for a lot of reasons; they are quick, they have excellent mechanics, they never try to sell me something I don’t need but will tell me what I did need and respect my budget at the same time, and finally, and most importantly, excellent customer service.I had to drop my car off as they closed last night and they were able to get it back on the road in one day. But the customer service didn’t end there. I arrived just before close and forgot my phone inside, which I didn’t realize until I got home. Steve took the time to drive to my home to make sure I got my phone! Now that is going above and beyond. I can’t recommend Nick’s enough.Service: General repairs & maintenance
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April 2023 by Juliana Strong
Definitely the best auto shop I’ve ever been too. Had my car at “mechanic one” off joy road, they were treating me like absolute garbage. Had my car towed to nicks auto and they took wonderful care of me. Got the repairs done for less than half of what mechanic one was telling me. They treated me with respect and didn’t act like I was stupid because of my lack of knowledge about cars. They did my repair in less than two days and kept me updated along the way. They understood my financial situation and didn’t give me a hard time when I asked to go with an aftermarket part. Normally taking my car in for repairs makes me insanely anxious, not knowing if I’m being price gouged, feeling like I’m being talked down too. But not at nicks. I will be definitely coming back and recommending to my friends and family. Thank you Nick!!
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November 2022 by Rob Miller
Excellent service