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September 2023 by Google user
Great deal on slightly scarred 2×10×10... yellow southern pine.
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November 2020 by Ann Barbour-Bonarek
Purchased flooring. Installers did not show and no communication. Had to get Corporate office involved.
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December 2019 by Josh Gildea
Great people all around good clean store and everyone helpful. One of the best homedepos around
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October 2019 by Erica Lynn
Loren at the Plymouth, MI Home Depot just spent 45 minutes with my son and I helping us figure out exactly what we needed for a science project. He was so kind and helpful and provided exceptional customer service. Thank you for your ideas and patience!
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April 2019 by Mike M.
There must be a new store manager or something I went there today to buy a grill and interacted with five associates, it was the best customer service I've ever experienced at a big box store let alone the Home Depot, which has been historically terrible and degraded over the past 10 years......Way to go guys.
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March 2019 by Pamela Bukowski McCaskill
I had less than 15 minutes to pick up light bulbs for the guys who were hanging my very high foyer chandelier today. I raced up to Home Depot and realized I forgot my wallet at home! The manager had the cashier ring up the lightbulbs as 0 dollars and told me to have a better day!
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September 2018 by Linda K.
Very helpful staff. Has everything need for Home problems. And seasonal merchandise. Get ready for HALLOWEEN. Check out this dragon for your front yard display
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May 2018 by Kristin B.
In the past, I have received high quality merchandise and service directly from my local Home Depot store so it seemed logical to remain loyal to a company that has previously served me well. However, I am appalled at the quality of the merchandise being sold and question how you could allow specific products to hit your showroom without adequate quality assurance checks in place for selected partners. After all, your suppliers are a representation of Home Depot, who took the order and payment to pay for the products and services. As a recap/summary of the events: 1. Purchase of new refrigerator, microwave and dishwasher on March 28, 2018 2. Refrigerator delivered slightly damaged and I agreed to accept delivery and was promised a 10% discount. When calling Maytag for the adjustment, as directed, I was advised that they wouldn't honor because I didn't call within 48 hours of delivery. Unacceptable, as a timeframe had not been discussed. 3. Dishwasher #1 delivered damaged (front door did not open) but was installed on the same day as above. Crew disposed of the older dishwasher and hooked up the damaged dishwasher until a new Maytag unit could arrive. 4. Microwave delivered and installed without issue on same date as above. 5. Ongoing delays with delivery company on all visits to receive replacement of the damaged dishwasher unit #2. Second attempt at dishwasher delivery arrived in an undamaged box but the right side of the unit had 1/3 of the entire machine bashed in. Again, how could this not be known before packaging and why would the delivery guys 'hook it up' anyway?!? Unacceptable. 6. #3 dishwasher delivery attempt arrived with an acceptable unit. However, the freight crew argued that we didn't pay for installation. After showing the receipt that we had indeed paid for the installation, the crew reluctantly proceeded only to cite their inability to perform the services because we were suddenly informed that we have a "leaky valve." Why this wasn't presented as an issue for the previous two freight delivery crews is unknown, other than the fact that the 3rd crew was inconvenienced at the time. 7. Desprate to have an undamaged dishwasher delivered, we changed the 'leaky valve' which was actually residual water in the valve. There was no leaky valve! Unacceptable. 8. Additional two dates scheduled, both of which changed or were missed by the freight company with no further follow up. 9. Multiple calls between Home Depot, Maytag and Freight Right, all with differing notes, scheduling dates/time. No resolution between the parties, leaving the customer in limbo. 10. The final straw. We were informed by the freight company that the replacement unit was actually CANCELLED in their system. Meanwhile, we (the paid customer) is stuck with a damaged/bashed in unit that doesn't work with no follow up from the freight company to get an acceptable unit to the home! Simply put, we will put a stop to the nonsense. I have cancelled the order and the Freight company was instructed to remove the damaged product from our home. Considering their inability to secure, deliver and install an undamaged product, we will take our business elsewhere. More concerning is the amount of time that was simply "expected" for me to wait around and accept late/rescheduled/ and no-show deliveries. Completely and utterly unacceptable.
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March 2018 by Raymond Schroeder
I placed a tool order online for in store pickup. The order was ready in less than an hour. The customer service staff were very friendly and helpful.
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September 2017 by Peter Smith
Stopped selling product that I used to get there went to two other Home Depot's ended up go to Menards to get what I needed! I wish they would build a Menards across the street! I know I won't be shopping at home depot very often I would rather drive a bit farther away to go to Menards or Lowes! And the major headache we have had with order of a dryer left use with one for about a month!
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May 2017 by Stephen E.
Good people work in the store. A lot of problems with ordering from outside vendors. Also, the problems I had with the vendor were dismissed by Home Depot and sent down the line for someone else in the company to deal with. A lot of kicking the can
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March 2017 by L H.
No problems with the appliance sales staff. HUGE problems with their delivery partners. Home Depot farms out its appliance delivery services, which means no matter how nice their sales staff might be, they're still dependent on some truly terrible companies to actually deliver their appliances.We went through 3 attempts to get a refrigerator from this Home Depot before we finally gave up. Attempt #1: The delivery company told us that refrigerator #1 would be "too big" to fit through our kitchen door. They did not even attempt to bring it in the house. Attempt #2: So we went back to Home Depot and bought refrigerator #2 (a smaller model). The second delivery company told us it had been damaged (we never saw it) and told us to call Home Depot to get another one. I won't go into all the frustration around that phone call except to say it involved a lot of attempted discussion with people who didn't speak English. Attempt #3: The delivery company that brought another, presumably undamaged version of refrigerator #2 refused to remove our old fridge. Huh? That was right in the contract: we paid an extra $70 or something for its removal. Nope. They wouldn't do it. They went back out to their truck and told Home Depot that we had "refused" the fridge! (We never even got to see it, much less refuse it.) We found this out when we called Home Depot and spoke with the manager. She said she couldn't reach them at this point, but they could try again in another week. After three attempts over more than a month's time with no refrigerator, we finally gave up and went with a local company (Big George) that delivers their appliances themselves. And guess what? We went with refrigerator #1, the one the first delivery company told us would be too big to fit through our door. The Big George staff told us it would fit without problem, and it did. The final straw: Home Depot charged our credit card three times, one for each refrigerator we never received. They only refunded the money after we saw the charges on our bill and called them. Two stars instead of one because the staff at the Home Depot were nice about the whole thing. But we will never buy an appliance there again.
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September 2016 by Amanda Wade-Minor
To the manager at the Canton MI, Ford Rd location. (I cannot get on to that store's particular page for some resin....)Jeff, you and I both know $500 for everything we have been through since the very beginning is a joke. An insult to what our family has been through. We are people, trying to raise a family of 6 with special needs. The time frame and problems have left us with so much more debt and hardship than we ever should have had to go through. Having the kitchen t
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July 2016 by Tierra Turner
Why am I still waiting for installation of doors that I purchased on 5/15? This is absolutely ridiculous! No one is ever available when I call, no one has any answers! $2700 and this is the best I can get!
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May 2016 by Tina Janus Pepino
Had a great experience at this location tonight. They were sold out on a patio set we wanted. Mary worked diligently to find us another set in Canton. We had great service at the Canton location as well. Angela was awesome. Great customer service all around.