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August 2024 by Kim
Cannot even speak to a person. You hit 4 to speak to a local employee a d it hangs up on you. Terrible customer service obviously.
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August 2024 by PartlysunnyCD
Zero stars. The local office disconnects your call during business hours. Weird business model. Hertz is a waste of time.
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May 2024 by Chris Cage
Awesome people and service. The location is well taken care of and easy to find! David and Lonnie are very polite
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April 2024 by Sherri Levine
Rented a vehicle once again at Hertz Plymouth - great experience as always. Vehicle was clean and perfect size. Lonnie was professional, friendly and knowledgeable. Will for sure rent again from this location.
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March 2024 by Matthew Ritzler
Do not use this location. Their customer service needs a lot of improvement. Also, the car they gave me for my rental had not been cleaned and was disgusting on the inside.
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March 2024 by Narges Pourmandi
This is the worst customer service I’ve had at a Hertz. They rarely answer the phone during their business hours and it’s always very slow when you stop by in person. I don’t recommend this store if you’d like smooth hassle-free service.
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November 2023 by Babak Badri Koohi
I reserved a car that was supplier's choice and was $40 a day. When I arrived there, they said they don't have any car in that range. They said we only have 1 car that is $39 more expensive. Double the price I reserved. If you don't have a car, why do you let people reserve it? If it is supplier's choice, why do you charge more for the car? This place is a SCAM.
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October 2023 by David Long
We recently had the pleasures of working with Lonnie, the branch manager, and he provided excellent customer service. That's it! That's the review! Ask for him and he will take care of you.
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October 2023 by tyler knop
For anyone going through insurance to get a rental car. This hertz location was quick and easy. I had progressive, I was able to choose that what car I wish to drive base on my insurance coverage of the rental. As of now there hasn't been any hidden fees.
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September 2023 by Andrea Francis
Please update weekend hours on here and your automated voice message.
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September 2023 by Tom Chase
Horrible. Gave my reservation away last minute.
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September 2023 by Stephanie Kemp
John was very helpful and made my process quick and easy!!
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September 2023 by Josiah Eckert
Don't rent here
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September 2023 by Kahdns Annan
Worst experience ever. Bad service
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September 2023 by M H
The manager is unprofessional and workers don’t care. 4-5 customer waiting for services and the manager and his workers were eating and not providing services. They charged me $18 extra for upgrade while I did not ask for upgrade and the manager was arguing with me and at the end he did not refund me the $18. I will never go back there and I will never recommend hertz on Plymouth rd, Livonia to anyone.
