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November 2023 by Marisa Prevatt
They did a wonderful job fixing our 2011 Ford Flex. They were detail oriented and found and repaired additional unreported issues. My only constructive criticism is communication, even when it’s “bad” news communicating with the customer is of the upmost importance. It took way longer to fix our vehicle than initially started because of the additional issues and the fact that technicians are specialized in different fields it had to get passed to several techs. They are in need of hiring techs here and explained that’s the reason for the longer service times. More communication during the process of serving our car would have turned this into a five star review.
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November 2023 by Sean Allen
Waited 2 weeks for Friday am apt. Dropped car off early...called end of day. Sorry, didn't even have time to test drive it...come back and leave car again another day.Sera Ford in Farmington got me in same day and gave free rental car. Didn't even care, just said "they got busy" Day wasted.
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November 2023 by Phil Floraday
Don’t expect this dealership to be able to handle any difficult warranty repairs as they relate to Ford’s buggy OTA updates. Mechanical fixes seem to be fine, but it’s a nightmare getting appointments scheduled. I have never been offered a loaner vehicle or a shuttle unless Ford HQ forced Blackwell to offer one to me. Service advisor is basically a useless position here as they never seem to do anything useful. I do not intend to use the service department again.
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October 2023 by Ryan Dempsey
Chris L-Sales and Derek M from finance helped me get into a new Ford lease. I trusted them and they were great people. Also, Devin from the auto shop is great too.
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October 2023 by Don Bain
Great service from Scott Merollis in helping me select and purchase a new Bronco. The Quick Lane service facility is also very efficient and time saving. I have used it many times for routine service and repairs.
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September 2023 by B V
Country road trip. New tires formed big dimples under 5k miles. Blackwell got me in and out pretty quickly. Great staff. Thanks!!
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September 2023 by Andrew Dreikosen Jr
I left a dealership after 9 years because there were constantly issues. I just did my first service with Blackwell, had the works done and a recall corrected. Super easy and convenient to work with. I will be going back to Blackwell for all my service needs!
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September 2023 by Zach Gowen
Cary Crouch and the team at Blackwell Ford did a fantastic job getting us the car we wanted at a price we felt comfortable with! Super fast and easy, no stress. Can't recommend them enough!
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July 2023 by Eric Jackson
My son's Ford Focus was towed to Blackwell for collision work because it was the closest Ford dealer to where is accident occurred (the tow operator suggested it). Unfortunately the vehicle sat in their parking lot unevaluated for an entire week with nothing done (not even an estimate). On day one we were told it would be a few days, but an entire week passed. Phone calls to check on status were not returned promptly or not returned at all.We finally contacted the insurance company and had it towed to a different Ford dealership.I understand that they might be busy and understaffed. Better communication could have helped and we might have not lost an entire week before we had the vehicle moved.
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July 2023 by Syd Mouse
Guess they don't need money. :) I cancelled my recall appointment. I'm going to find a dealership that cares about its customers. Seriously try actually calling customers who leave messages looking to add services. I've been in your service dept. There's never any customers in there. Why is it 2 hours later and no call back on a simple question? This isn't the first time. I've had several instances where I left messages and never got a call back :)
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July 2023 by Patrick Van Dusen
I would highly recommend Mark Cameron as your vehicle representative. He makes the car purchase process as satisfying and pleasant as possible. Truly knowledgeable and efficient.
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June 2023 by Paige Brekowski
I am currently driving my 3rd lease from Blackwell Ford and I know my future ones will be here too! Mike Bien gives the most honest deal, word, and opinion when it comes to choosing a vehicle. He always has options ready so that it doesn't have to be a hard decision. He keeps in constant contact with myself and my family when it comes time for our lease renewal so that we can know what to look forward to next. Blackwell Ford has been and will continue to be our choice when it comes to leasing/purchasing any vehicle for our family.
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June 2023 by Soo Yeon Lim
Wonderful dealer Mark, If you go to blackwell ford. Find him. He is trustworthy. Although I was not familiar the all the process of buying a car, he prepared and explained so much in detail so I could finally got bronco sports. Thanks for that, Hope you have a great luck in blackwell ford.
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June 2023 by Caleb Woods
my vehicle has been sitting outside for a month! no return calls from service. Blackwell will dodge you and lie to you. my vehicle was also left unlocked. I call back to have them tell me 8-9 weeks out on service. I will never recommend this dealership to anybody go to any other ford dealer.
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May 2023 by Sam Nilles
Helped me through the various delays and issues with ordering my Maverick. Despite colossal delays on the manufacturer's part, they stuck with me and honored my pricing despite the long wait. Ask for Brent, he'll take care of you!
