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April 2024 by Stacy Wallach
Ali Mchawrab was kind, helpful, and professional. He knew exactly what to do and was efficient and knowledgeable. He is definitely an asset to Bank of America and always a pleasure to deal with.
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December 2023 by Janice James
Why do I have to set appointment when the people at the bank don't honor it? I might as well have been a "walk in"......
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September 2023 by Barbara Anna Marion
This review is for their drive up ATM only. I've not been inside. Please keep that in mind.BofA has some pretty ratchet ATMs here in Michigan, but this one looked as if it had been through the turn of the Century and 2 World Wars. Despite its haggard appearance, I was brave enough to attempt to deposit cash only because I needed to transfer money asap.No sooner did I place my stack in the machine did this thing start spitting back each bill as if it had no idea what a US bank note even was, much less what to do with one. As it spit each one back out, after about 10 rejected bills, I proceeded to cancel the entire transaction. It passed for a great long time and I thought I just lost the whole pile of cash. Thankfully, it did eventually and almost reluctantly return all the money. I had to go about 22 minutes down the road in rush hour traffic to another BofA ATM, which gladlt.accepted all the bills with no issues at all.Don't use this Raggedy ATM!
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September 2023 by Ray Kaedbey
Thiviya is a wonderful employee who helped me with all my questions!
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July 2023 by abhishek chakrala
The relationship banker (Thiviya Rajagopalan) was very helpful. Went to open an account and the branch (Dima AlDamluji) manager was very friendly. I would highly recommend this branch as the staff were very friendly and supportive.
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July 2023 by 맥립주니어
I was helped by a banker named Souraya Saad. She was so kind and professional. I asked for help twice because I had a problem with issuing a card, she guided me in detail and kindly to make it easier for me to understand and solved the problem easily. Thanks a lot.
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May 2023 by Brandon D.
Is there a zero star rating. I went in to with draw a large amount of cash. I was received with, " excuse me sir there is an atm outside". I said I need 10k cash. They replied that I have to give them three day's notice. I mentioned I had called the Flat Rock location and they told me not to worry come in anytime. I assumed that it would be the same at all branches. The staff at the beck and five mile locations act as if you are interrupting their social media time on there devices. I'm surprised that BOA doesn't close this location..... If you have no cash why are there six employees sitting on their phones.
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May 2023 by Devin Fahl
Terrible customer service at this location
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April 2023 by Alex Mchawrab
What a wonderful branch . Lives up to the stellar reputation of BOA
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March 2023 by Nour Chami
If I can give this place zero stars I would. I sat there for an hour and a half trying to open an account and a safe deposit box. Then the lady told me to go get my things so I can put it my safe deposit box. When I got there the lady was in the back and and the lady that walks around told me that said she couldn’t help me because she was in a meeting. I asked for a different banker and she said she couldn’t do that. They wasted like two hours of my time stay the hell away for this bank !!
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February 2023 by Hamzah Alqallaf
The people working here were very nice and friendly. They helped me finish my business very quickly and they were willing to help with almost everything. Definitely a 5 star.
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December 2022 by martin cazaux
The cooperation was excelent..the manager,the relationship bankers Judi Vuletich,Ali Mcchawrab, Ghazal Manzour...and the manager...Incredible...Very nice persons..thanks very much
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December 2022 by Bilal Farhat
Worst Bank I've been to in my life. They don't respect your appointment or your time. Find another bank or another branch.
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July 2022 by Lily Hu
Pretty location, awful service. I made an appointment for notary (go to city hall, don’t make my mistake!!), and the lady is not even working today. Good thing we didn’t need to sit too long to find out. My husband got up to talk to another desk staff to find out the lady is not even working today, and the desk staff said we were so busy, I thought one of us had called you. No phone calls were received and I tried to call in three different times, no one picked up. They can said they were busy with other customers but they are just super slow. Don’t be skeptical, all the reviewers’ comments here are true.
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July 2022 by NO BODY
TOTAL FAIL LOBBY CLOSED @ 4pm CLOSED SATURDAY WHAT!!! TRILLION 1/2 $ BANK. CREDIT UNION HEAR I COME
