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June 2024 by Sean Sullivan
Staff was comically unhelpful and unfriendly, ended up going to orileys down the street where the staff actually actually looked up the information i needed.
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June 2024 by TAK theMACK
Stood up front by the counter waiting for parts and help and no one came up. Looked like they were single staff but come on at least act interested in helping people
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May 2024 by Haider
Always best advice from their team!
Thanks
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May 2024 by jessica linna
Plymouth, MI. 5/4/24, 15:22.
I waited in line for the salesman who was finishing a phone call and after hanging up, proceeded to do some business on his computer. When he was ready to assist me, he muttered "next" without making eye contact, so I attempted to clarify he was speaking to me. He said ya, what do you need? I told him what I needed, to which he responded "we're not going to be able to install that for you today, hon". I never asked for installation. I asked for his name, since he wasn't wearing a name tag, although his fellow employee was. He snapped back "what's your name?" Then he said, "oh, so you can make a complaint"
Maybe this guy had a bad day, but if you can't figure out how to take your anger/frustration out on something aside from customers, then you don't belong at the cash register or any other customer-facing position. From the time I entered the store, this guy was all anger. I hope AutoZone either re-trains their employee, or reassign him to an alternate position. I look forward to speaking with management from AutoZone.
I've always had top-notch service at AutoZone. However this recent encounter is unacceptable.
I'll also mention, I am a female veteran, was wearing my Operation Iraqi Freedom hat and I can't help but believe this contributed to his unprofessional, disrespectful behavior.
The attached photo is the sign the salesman hand-wrote in front of me and other customers, then proceeded to post on the door, then locked the door (it was only before 3:30pm). The posted hours state till 9pm for Saturday.
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April 2024 by Henry Curran
i have never met a more depressing/unfriendly group of people at an auto parts store
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January 2024 by Angelina
Went to get oil and filters and Kim helped me and made sure to get the bundle deals to save money, her and the Manger were very nice and funny!
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December 2023 by Jamie Jones
Great customer service no problems exchange of a battery
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November 2023 by OpinionatedMe_
Avery is such a great help whenever I go to this store: He is kind, knowledgeable, and always helps you figure out the deals. This location always has what we need in stock! Highly recommend!
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November 2023 by N. Happy
Avery is such a great help whenever I go to this store: He is kind, knowledgeable, and always helps you figure out the deals. This location always has what we need in stock! Highly recommend!
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October 2023 by Michael Stockman
Simply put... they had the correct parts nobody else had.
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October 2023 by Slashgamer 27
Great store has everything in stock.
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September 2023 by Rob Miller
Max does a great job! He's got great customer service skills and he has extensive knowledge of auto parts.
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September 2023 by Doreen Painter
Great place!! They stock most parts and the prices are better than online. Staff is helpful and knowledgeable
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August 2023 by Don Wa
Went to AutoZone to get a battery. My car died in the parking lot. The worker tells me he can sell me a battery, but he won't help put it in nor let me borrow tools. Why, you ask? Because they're "closing in five minutes." So, I ask for a jump start. He brings out the portable starter, and it isn't charged. His solution? "Call triple a."Do yourself a favor and go somewhere else, like to the O'Reilly across Ann Arbor Road. I certainly won't be back to Auto Zone.
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July 2023 by Bill Mccreadie
Excellent customer service.
