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December 2023 by Tami Vanarsdal
Very expensive, waited a very long time for my glasses to come in and then when they came in, they were incorrect.
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October 2023 by Elizabeth Hesser
The service was great but I didn't get a micloth to clean my glasses and glass cleaner
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October 2023 by Debra Wynne
Doctor was okay as well as the assistants. I needed a referral due to an eye issue the eye doctor told me he couldn’t help with. He said he would put in a referral…. Almost four weeks later I only hear crickets. Very frustrating since I am very concerned about my vision and am worried about not getting this under control. Unprofessional with no updates. I even questioned this last week and still nothing!
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September 2023 by Matthew Adams
Made an appointment for August 17th. Received a call the morning of being told that the Dr was sick and needed to reschedule.Okay it happens.Rescheduled the appointment for this morning. I show up and guess what. Doctors not in today and I wasn't on the schedule.Never again will I visit the Plainwell location Rx optical
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May 2023 by Bob Brucker
Made an appointment 10 weeks out. i get a phone call day of asking if i could change to an early appt.i tried to be accommodating an agreed. arrived 20 minutes early. i was asked to take a seat doctor would be with me shortly. my appt. time passed no doc. apparently wasting my time was insignificant.they ask me to rearrange my schedule and don't have the courtesy to be on timei gave them a one because you can't give zero
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May 2023 by Robin Scott
Excellent customer service!!!!!! The doctor was wonderful! Chelsea did a great job helping me pick out frames and answering my questions!!! It was a great experience! I will definitely go back there!
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May 2023 by Austin Villanueva
Had a eye exam for contacts with Dr Kyle he seemed very irritated the whole eye exam and made some comments about my vision and how can't I see that then proceeds to give me the wrong prescription not once but twice then wants to argue with me about how that the prescription I need and I could not see with them at all will never do business with this rx optical now i have to pay for another eye exam out of pocket do to incompetent Dr's
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May 2023 by Robert Miller
The worst glasses that I have had in my 50 years of wearing glasses took them back and they still couldn't make them any better
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April 2023 by Rachael Redmond
Super patient and helpful when we looked at a bunch of frames. Chelsea wasn’t pushy and was very honest and helpful.
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April 2023 by Cherry cola
Chelsea was very helpful in helping me find the right glasses for me.
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December 2022 by UnderLordRuler
Very friendly, and great overall experience!
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September 2022 by Pammi ASMR
3 weeks later, no glasses, had to call them. They are on back order, thanks for NOT letting us know. Now what...
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August 2022 by Taya Owens
giving a shout out to Tim for helping me figure out different packages and helping me pick out frames!
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January 2022 by Kyllee Knight
Friendly staff but long wait times. Prepare to wait at least 10-15 mins for your exam and to pick up your glasses.
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September 2021 by Nicole LaLonde
Never had any issues with this place! Actually, I drive further to go to this location for my exams! They are always efficient and quick.
