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November 2024 by Makayla Konecny
asked a simple question and got hung up on.
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October 2024 by Big Worm
About a month ago, I went to get a flat tire patched that I already had off of the vehicle and they said it would be about 4 hours. This was on a Wednesday at about 9am. They blamed staffing and scheduling. So when I needed to get my tires rotated, I was able to plan ahead and set up an appointment at 9am on a Tuesday thinking this would save me time… NOT! It took over an hour to do a simple tire rotation WITH an appointment! I got the same excuse… staffing! This location has provided terrible customer service since Matt M. moved to a different Belle Tire location.
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October 2024 by Perry Nienhuis
I went to get four new tires put on my car.
A couple weeks later I came out of a store and looked at my car’s tires. They put on three of the same and one totally different tire.
I went back and they did replace the one tire.
They then gave me an estimate for replacing my brakes. They said they were at 70% and needed replacement. Two years later my brakes are still fine.
This was done at the Plainwell store.
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October 2024 by Claudia Stewart
I love the fact that they have FREE AIR! In a small town that is an important thing to help draw in the business.
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October 2024 by Christopher Fryman
If they're going to only book appointments for tires purchased through Belle perhaps they should carry a better selection even if the low volume tires need to await delivery. I checked the Belle website for the specific tire I wanted, it was not available so I purchased them through tire rack instead. Ill have to have them installed elsewhere.
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September 2024 by Javin Harring
If I could do negative I would do negative 4 for a review. This place is completely trash.
I went in to get a simple alignment and tire balanced. Dropped my car off. About an hour later I get a phone call telling me they need to replace about $1900 worth of parts or they can't do an alignment. This was strange considering I just had tie rods, ball joints, bearings and all replaced. So I pick my car up and take it to my usual mechanic for a 2nd opinion. Nothing wrong with the car. I then take it to Dykstra's, and again they find no problems with the car and go ahead with the alignment. Not only that but Belle Tire also put the wrong size tires on which I found out thanks to the other mechanics.
DO NOT SHOP HERE!!! This place is scamming customers. They will try to scam you out of your hard earned cash on unnecessary quotes for parts that are literally brand new already and have no issues.
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September 2024 by Ashley Fulton
Took my car in for new tires. When they finished they let me know my alignment is now off… it was not prior to me going there yesterday for new tires. We do have to get it aligned at this point but it won’t be through belle tire. We’ve never had this happen before. Really disappointed.
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September 2024 by Angie Person
I've gotten just about all my tires from this business for any and all of my vehicles friends and family they used to do an excellent job of price matching your tires they would get five stars for this if the last time I had been in there they had done a better job of price matching Walmart they were unable to beat Walmart's price on tires I am sad because I love this company and its people I wish they could have done better for me..
September 11, 2023
Update, this visit was great, people were very nice and I got a great deal this time, thank you.
August 13, 2024
Update this place continues to be the best place ever. Always get your tires here.
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August 2024 by Mary Howard
Chose the tires I wanted and set up an appointment online at the Belle Tire store in Plainwell. Tried to get an additional discount that was offered but had trouble with the process. Plainwell honored the discount and let me use it to have an alignment done also. They were fast, courteous and helpful. My car is quieter and the ride is smoother thanks to their work. Great place!
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August 2024 by Krys E
Please read! Take Pictures!!! Make sure you have someone with you while you drop off your car and make sure you have your spare in the event that they can’t fix your tire.
I took my four-door sedan in for a “free patch” on my passenger rear tire for a screw puncture and ended up getting charged for a different tire (lesser might I add) for over $100. The screw was one inch inside the tread, and I was stupid, and didn’t take any pictures or anything because I was certain that this business had honor and dignity to uphold. Especially for that piece of marketing! Unfortunately, I was wrong. Not only did I leave the facility with a lesser tire, but my brakes scream now. I wish I had just thought to use my spare, but the guy was talking with such urgency, “we’ve been so generous to get you in as a walk in, after a four hour wait, and it’s already up on the hydraulics…”
I came back to get a refund on the tire protection plan I did not consent to purchase and the same man at the front desk, who said he looked over my tire personally, immediately became defensive and cut me off every other word I tried to say, dismissing my concerns with conviction as though that was supposed to make me feel assured. At first when I came in to discuss the placement of the screw he said, “No, the screw was right at the edge, here,” pointing to the inoperable flexing edge of the tire, and when I said, “No, it was here,” and pointed to the tread inside the tire’s width, he said, “no, yeah, there was one there too. I meant we found another one in the edge here, but it’s your prerogative, if you think I’m lying.” Um, guilty conscience much? So he’s putting words in my mouth and now I’m getting defensive, and at this point, I’m fed up with the lack of customer service, so, I just want to get a refund back for the automatic charge for the tire plan nobody asked me about and he keeps bickering at me, trying to manipulate me into just giving up my ground with him, because the conversation isn’t productive, meanwhile, he’s doing all of the talking. He was so angry within five minutes of me voicing my concerns over the quality and integrity of his (personal) business that his hands were shaking as he typed in my name. He then said he’d put notes on my file and that I should never come back, as if his “customer service” would ever see anybody back when he dismisses their genuine questions and concerns with that kind of attitude. And moreover, he said all the females in his family always get proper service. Well, no duh, they’re your family! He told me I should speak up if I’m uncomfortable, but then cut me off every time I had to say something and called me rude and disrespectful. So, what am I supposed to do, then?
I told the other guys; they’re doing a great job (because they didn’t screw up my service), and I hope they have personal integrity. The guy in charge was furious and wished me a very condescending good day.
Anyway, don’t go here unless you have so many receipts for proper and fair service that it’ll be indisputable. Me being naïve and trusting, that was stupid on my part.
I should’ve been loyal to my local mechanic because he cares about return business not the upfront dollar. Don’t be sucked into the shiny exterior of this marketing ploy, because the interior is rusted and unreliable. You’re going to get tetanus, and not from the tires!
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August 2024 by Josh Montgomery
Called to see about tires and was spoken to like a child and hung up on. The absolute worst customer service I have ever experienced. Do not go there
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July 2024 by Jon Montgomery
These guys want to charge $100 per tire (in addition to mount/ balance fees) if your tires were not purchased there. I'm not paying $500 per tire to buy them through belle.
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July 2024 by stephanie gobeil
We have gone to Belle Tire in Plainwell for the last 20 plus years . Will never go back. I have never in my life have had such poor customer service. I understand being busy and under staffed but the customer service was just horrific. Done .. I am not sure how Michael Derhammer became Manager. Eugene should never speak to customers..
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July 2024 by Bert McGuire
Very professional service and fast tire replacement.
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July 2024 by Mitchell Derhammer
Great experience, super clean, friendly staff, and in and out quick! Would 100% recommend going to Plainwell - Belle Tire to friends and family!
