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“I have been going to this store for over 15 years and have never received bad service! Manager is so awesome and all of the workers are friendly. Every store needs to have this type of customer service!”
“This store here has one thing one day and not there the next but overall it's kept up and clean, call if need specific items, but still 50 percent chance you'll get a worker that knows their store.”
“Better condition than most DT's, however, I don't like the move towards being Family Dollar. Some items make sense in the $5 section, some don't. But the removal of commonly carried items in place of more expensive versions seems tone deaf to those who rely on Dollar Tree in the current economy.”
“Doesn't have most that others have. Be careful make sure you picked up the 1.25 stuff they have 3.00 and 5.00 stuff now. Don't be surprised when u get to register. Pay attention.”
“The biggest Dollar Tree Store in Grand Rapids I have ever seen. I was really impressed to see the interior of this Dollar Tree. They have three thirds of the shelves in each aisle which actually makes this Dollar Tree Store as a biggest Store in Grand Rapids area.”
“This Dollar Tree Store is one of the nicest stores in Grand Rapids, MI. The store where all types of items is available for our customers to choose. This Dollar Tree also has a nice, patient, and kind staff who are there to help customers to find something, show them where the item is located, and to check them at the end of their shopping.”
“I been coming here ever since I moved over here in April 2021, the store is very convenient for those of us who live right over here and the staff have all always been really chill and cool with me and will help me if I need something or have a question.”
“This store has cleaned up a lot, instead of being cluttered with everything sitting in the isles not being crowded. I can shop much easier with the isles open and you can see what's on the shelves and how organized. Keep up the great job !!!!”
“The store was clean, the employees that are spoke with was helpful and I found what I needed right away in. Nice to have a local store clothes like this to the house for QuikTrips”
“Disappointed! Went tgere to buy celery dor potato salad. Got home started chopping, ate a piece. Tasted awful. Do they ship produce aling with cleaning supplies and detergents? Its soaking up perfumey smells and taste. Had to pick out of the bowl.”
“It's a very nice convenience store as far as I'm concerned it's affordable for the people that don't have a lot of money, And don't want to pay out the rear end. Thank you!”
“This family dollar turned out to be an excellent customer service experience amid an almost absence in the whole concept. The woman who helped us, more than once and without being asked for her assistance, was very kind and so sweet and just genuinely nice overall was very much appreciated. The woman whom was very tall with red hair deserves a standing ovation. Very well done family dollar, hopefully she will be recognized for the outstanding employee she is. 5 stars!”
“This store was going through a remodel and the staff did a wonderful job handling all of the shoppers in their store. Shout out to J the manager and Kat (as well as many other employees) for being so patient and professional in the time of customers rushing around their store and also dealing with all the other rude customers that were giving them a hard time for no reason. You ladies rock!”
“the ladies here are super nice ? they got a good vibe..and as far as products, I find everything I could need for survival for cheap! food, blankets, dishes, laundry detergent, batteries. They have cool seasonal stuff too especially for kids. And a baby isle with different brands of diapers, baby lotions, wipes. hair accessories, makeup, medicine, the list goes on and on. THANK you ladies I know yall work hard!”
“I love they always have deals! The store was a little messy and seemed it would have been helpful to have 2 people on the floor stocking and 1 cleaning. Then have your cashier. Then if the cashier get busy the floor ppl could rotate as being the back up cashier.”
“The store is always well stocked, easy to navigate isles, friendly helpful staff, and only one flaw, the entrance is narrow and at a weird angle, making it hard to use a stroller. Also doors are not handicap accessible.”
“Family dollar has everything you need it's the best place the workers is very kind and respectful and helpful it may be messy they are very hard worker's”
“I always go out of my way to come to this family dollar. The staff is always very very friendly and helpful. I was extremely touched when the employee, Amanda, offered to help me carry my case of water to the car. I thought she was going to ask the male manager to do it but, she wanted to help me herself. That made my day.
I read a lot of negative reviews about the parking lot, machines, and random people outside of the store. When we go to eat out and our server brings out the food but, it’s not made the way we asked. In that situation, we don’t blame the server because she didn’t make the food. This applies to the negative complaints here. The staff is not in charge of what the parking lot looks like, the machines/apps not working and certainly no control over the people who decide to stand outside the store; a public place. Please have some grace on the staff for things they can’t control.”
“I love to go to random dollar gelerals because their all different in every state and county and I like that. Thank you and always friendly even though slot lot of them are very unorganized and filthy other than that I love ur prices and sales and random things. The middleville one is very disorganised and always dirty.”
“Let me start out by saying that the staff here is awesome. It seems like they are always happy, laughing, staying busy while slow, or point you in the right direction. Good work team! The store is clean and the convenience is there. You may also catch a few beautiful vocals coming from the back. She’s good. This place is good. Come get what you need, hassle free.”
“Is this place ever open? Everytime I come, no matter what time of day it is, there's a closed sign on the door. I made 5 trips here in the past 2 weeks and every time it's always closed even early in afternoon. I hate Dollar General and the Family Dollar in the crappier part of the West Side, they're all crack heads over there. I really like this store. It's close to my house, it's clean and the employees are decent. Keep it open please!”
“I love the crew at this store they are always helpful and never rude. Which is surprisingly rare nowadays. They work together well and always tell me to have a great day!”
“Ive never personally had a problem with the employees here. From someone whos been in customer service jobs. You can tell they are mostly overworked and underpaid. So i think they do the best they can for what they have to work with most days. Love the new layout”
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“My husband and I shop here multiple times a week, since we live close by. It sure beats having to drive to a bigger store and contend with crowds and long lines. They seem to carry everything we need except for fresh meat & produce. Otherwise, we have been buying nearly all of our groceries, paper goods, and cleaning products here for years. Most of the employees are friendly and personable. As for the aisles being crowded with boxes and carts -- I suspect that they are not given time to properly stock shelves as a sole job. The cashier has to run between manning the register and filling shelves. We are extremely happy to have this Dollar General close by.”