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March 2024 by Mikey Yum
First time shipper and the nice lady inside made it very easy and fast for me! 5 stars!
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February 2024 by Duke Brewer
After being lied to 3 times by ups about my package, having to deal with the employee here made it even worse. It looked like they were deliberately going as slow as possible.
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January 2024 by debra johnson
I recently moved here and have been to this office a few times. Every time I come everyone is friendly and professional. Thank you.
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January 2024 by Rick Kohn
friendly competent staff
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January 2024 by Rachel Stout
This branch is incredibly unprofessional. 1st... I paid an extra $10 for a Saturday delivery (ordered online) the website happily accepted my money without notifying me that a Saturday delivery is impossible. The 1 DAY that I could sign for the package (MacBook) before my daughter returns to college. I attempted to call my local branch to figure out where the computer is, HE HUNG UP ON ME. When I called him back and asked if he hung up on me he said "yes, I am only a local branch" then hung up on me again. All I wanted was to know where the package was. The 1800 number refunded my $10, but now I will have to pay for additional shipping to send it to her at college.
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November 2023 by Michele M Cummins
Amanda is phenomenal..
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November 2023 by Tegen Wilkins
They wouldn’t give my package to me after I paid for it, said they close in 10 minutes (they sat closed 20 minutes before this) after everything and wouldn’t give my packages to me then walked away laughing. I was there at 9:30.
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October 2023 by Sanya Vitale
The UPS store is always a class act. Friendly staff, quick and easy in and out, low costs. Amazon returns made easy and convenient. All your shipping supplies in one place plus they notarize!!!
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October 2023 by Amy & Greg Francisco
The RUDEST person at the counter. He gave no help at all, just berated me gor not having my label attached.
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August 2023 by Faith Gregg
Great place to send out Amazon products that need to be returned, staff is helpful and the bathroom is clean!
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April 2023 by Hannah Helmholdt
Had a great experience here today. Owner Glenn went above and beyond to help me track a package that I thought was lost. Thank you!
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April 2023 by STEVEN BARE
Great customer service.very helpful.kind
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March 2023 by Sarah Wohl
I drove 35 minutes to use this location, arrived at 9:15 AM, and the doors were locked. No one inside. Even though it was well past 8 AM when they claim they open. Absolutely unacceptable.
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December 2022 by Jes R.
I pretty much always come here for Amazon returns. Most of the time, service is pretty quick. Today, the store smelled horrible and the clerks were moving really slowly. I had a quick return-scan my phone, and I waited there for a while. I was hoping to drop my item off and run to pick me kiddo up from school. I had to leave with my item because of their slow pace. Nobody acknowledged that I was waiting. When I go back again, hopefully I won't have to wait too long. Perhaps they should have one employee assigned wait on people who know what they want and one to answer questions for the indecisive people.
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October 2022 by S K.
No one in this store is overly friendly. unfortunately we do a lot of Amazon purchases with our business and I am forced to return Amazon purchases to the UPS store. i have since made the trek into Kalamazoo to avoid these people. you can stand there for 5 min before someone will tell you they'll be with you soon. After politely telling an employee 'P' that her demeanor and tone made me nervous everytime I came in - she told me 'sorry, not all personalities jive'. Huh? Aren't you the employee and I the customer? I was never rude. Not sure how personality has anything to do with anything when you are at your job. I only come here in very time pressed situations now and I've reached out to Amazon as well. I don't choose to do business with the UPS store, I am forced to because of the contract they have with Amazon. Don't use these guys. Other stores are friendlier.
