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April 2023 by Peter Castner
Just your one stop shop for cash. Great people and great place.
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December 2022 by Jason Cook
I have been banking here (and at the Portage branch) for years and have always been super pleased with their customer service. Somehow they always know my name as I walk through the door, even tellers that I think I've met once. No other bank I have ever been to has done that. I don't anticipate ever switching to a different bank.As for the person who is upset because they wouldn't deposit a two-party check with one signature, that is the reason for a two-party check! I would worry about the ethical practices of any bank that would be willing to process a two-party check with one signature. I think she'll find the same answer from any other bank, I know I have.Keep up the good work, Mercantile! You rock!
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October 2021 by Rhiannon Mack
What a horrible experience here today, I've NEVER in my life heard of a bank refusing to deposit money into an account of a longtime accountholder. It was a Dept of Treasury check in my husband and my name, so since we both are accountholders, I filled out a deposit slip and went to deposit into our account. They refused it because he didn't sign (he was not there, he was working) but since it is A DEPOSIT why does it even matter?! Completely ridiculous to outright refuse to do what you are in BUSINESS for?! And not being open on Saturdays any longer but only having hours open 9-5 is not convenient to working customers. So after all this, and discussing it all over with my husband, we will be closing all our accounts at Merchantile, after 11 years of being loyal patrons. We encourage you to do the same, credit union is the way to go these days anyways, and the complete LACK OF AVAILABILITY AND LACK OF SERVICE at Merchantile bank has pushed us to move our business elsewhere.
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September 2021 by Rhiannon Diaz
horrible customer service, manager threatens to close accounts of loyal patrons, refusing to deposit a simple check with no cash back is completely unprofessional
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July 2020 by Laura Dillon
We LOVE Mercantile Bank!! Their tellers all have such great personalities and always greet you with a friendly smile. I’d give them 10 stars if I could!!
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May 2020 by Cassie Todd
I feel like everytime I go and try to pull money out or cash a check. They all of a sudden have a policy and why do they ask me where the check came from.. Its on the freaking check. And then why do they ask me... Why I have the check. Is it there businesses why the government sent me a check.. Why do I have to tell them that the government over charged me and are now returning my funds... I AM SO LOOKING FOR A NEW BANK.
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December 2019 by Lisa Austin
Stacy at the Mission st. branch is the best!! She took a situation and made it very simple for us! Highly recommend her.
