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“Blue Ox Credit Union has the BEST customer service!! I love that I deal with the same people regularly when I call the customer service line. I moved out of Michigan almost 5 years ago. I will not close this account because of their awesomeness and I have no problem working with them long distance. I do not get frustrated and all of them make me feel heard and at ease with any problem I might have.”
“Emma and Nathan were super helpful and friendly. I switched from a bank to a credit union 5 years ago. They have been easy to work with. They financed 2 cars for me so far, a credit card and now a HELOC. Their customer service is quick. Their app makes paying bills, transferring money so easy! So grateful I switched!”
“Melissa and team were very helpful in creating a business account for my LLC. If I had a question, she had an answer. I'm very thankful for the options and the safety and security this will provide for my business. The availability to take draws from my business account to my personal account free and seamlessly is a HUGE win.Hope to see you all at The Golf & Game Lounge across the street when we open on June 1st 2024Thank you so much,Thomas Hagenbuch”
“Nick at this location was very helpful, I had a serious situation that he helped me resolve. He said that he’s been at the 9th st location for around 7 months but he knew his stuff.”
“This summer I put all my savings in Consumers 5.4% CD. That was a great deal, but what really impressed me was their customer service. I met everyone from the Regional manager Josh on down. Very friendly, down to earth people. (Kelsey or Roy greet me every time I walk in). When I heard their personal and business accounts give 4% interest I was sold. I went through the task of completely switching all my accounts over from MSUFCU where I’ve banked for 35 years.Usually an arduous undertaking, the bank manager Brandy and regional manager Josh scheduled a conference room and spent two hours switching everything over with me in one go. I have never had this kind of attentive service at a bank. Turns out their online banking is superior to MSU, too. I can see ALL my accounts in one place, vs different logins for my personal and business accounts. And they send helpful and informative emails vs constant announcements about the newest branch opening (looking at you, MSU).Months later, we unexpectedly bought a house and we used Consumers for our mortgage. Their mortgage officer Ben Belloli was BEYOND responsive and efficient and gave us the best terms, too.In this age of automation and anxiety, this kind of personal, warm and effective service is balm to my soul. For my personal account and as a business owner, I cannot recommend Consumers more highly.”
“We've worked with Consumers twice (once on a refinance with Mauri Story, and just recently again for a personal loan) and have been beyond impressed with the customer service both times. Most recently, I worked with Tamera Hall on a boat loan -- she went ABOVE and BEYOND to get our loan processed quickly so that we wouldn't lose an amazing deal on a boat. Additionally, she caught an issue with the title (that we missed) and worked into the evening hours to get it situated for us so that it wouldn't be an hassle for us later at the Secretary of State. This was not at all her responsibility -- she was just being helpful and thoughtful! We had to go back-and-forth with the seller several times, and she helped us through the entire ordeal. She genuinely "had our back" in the transaction. Thank you so much, Tamera! This recent experience (as well as the customer service provided by Mauri Story a couple of years ago - thank you, Mauri!!) was outstanding. We're planning to switch credit unions (from Advia to Consumers) because of the positive experiences we've had with Consumers. They make banking easy!”
9AM - 5:30PM
4084 W Centre Ave, Portage
Banks
“Valerie – The Go-To Banker!I just had to drop a review for Valerie, who's been my banker for almost over a year now. She's been nothing short of amazing! Every time I needed something, no matter how big or small, I just popped into the bank and Valerie was there to sort it all out for me. It's like she's got a magic wand for all my banking needs.Honestly, it's rare to find someone who genuinely cares about helping out with every single query. And Valerie does it with such ease and professionalism, it's impressive.Hoping her manager sees this and realizes what a gem they've got in their team. Promotion material? Absolutely! Valerie, you totally deserve the best in your career, and I'm rooting for you to climb that ladder.Keep being awesome!”
“This local branch has exceptional customer service. Ms. Natalia today answered all of my questions and went out of her way to help. I have always had a great experience with this particular branch--and still try to contact them for answers even though I no longer live in the area. Would highly recommend!”
“Save your self some time and get a mortgage through this place. I spent hours researching for the best interest rates around March 2020. Locked in a rate so low the folks at the title company said it was the lowest rate they’d seen (in a while/ever/this week…I don’t remember exactly) Molly was great to work with.”
9AM - 1PM 2 - 5PM
148 E Michigan Ave, Kalamazoo
Banks
“We had a great experience at the member center located in downtown Kalamazoo. I came into the center with my toddler to simply make a deposit. I inquired about opening up another account and Wesley quickly came to the rescue. Within about 10-20min, he opened a new account, converted an old savings account into a money market account, and open a CD for me. Oh, they also matched the rate on the CD. He was efficient and very knowledgeable. Additional, Jake played football with my son, offered him snacks, and access to the white board, while Wesley got me all squared away. My son and I left the member center feeling like more than just a customer. Thanks, Wesley and Jake!!”
“Great to continue to do banking with Consumers Credit Union. They have the best rates around for CDs and money market accounts. For a local banking institution, they have really competitive rates, and the employees are always so friendly!”
“I would recommend Northpointe to any one looking for a mortgage loan. We worked with Mark Candey who is top notch. Mark stayed in contact with me throughout the entire process and returned my calls quickly. He is not only very informative but very knowledgeable as he has been in the business for a very long time. We could not have been any happier with Mark and Northpointe Mortgage in Portage.”
“Had a very good experience setting up my account at the Kalamazoo Michigan Branch.Deana was very pleasant and provided thorough explanations of the different features of the account.”
“Kind hearted people are quite rare to find as cooperate people or as individuals also. I'm sharing a 4 years friendship and business relationship i've shared with Mr Ralph Carico for being such an awesome, kind and specially oriented. Manager Thank you for being supportive each time i buy and invest in digital stocks and coins with your firm. Contact him via Ralph Carico”
“Excellency. I am well pleased with the whole mortgage process and daily banking needs at Consumers Credit Union. A professional, efficient and caring team. My deepest appreciation to Melissa, Mortgage Loan Officer. Well done!”
“We were shopping for CD’s looking for the best rate and duration. Adalynn B reviewed your current special, 4.75, but Advia is offering 5.35. She said she might be able to match, which she did come close. We signed with a CD, 5.25%, good for 12 months which is good, and you can add $ to it. She did a very nice job!”
“Dan and Justin at the Stadium Drive location in Kalamazoo are amazing. Great customer service and very helpful. Thank you for allowing me to use The Space for my entrepreneur celebration.”
“Just got off the phone with a gentleman that works there. I was pretty impressed with the way he handled our phone call. He was very professional, polite, nice, and stern on privacy at the same time.Kuddos Diego! I appreciate it.”
9AM - 5PM
5220 Lovers Ln Suite 200, Portage
Banks
“I opened my account and took out my first loan 30 years ago with Kalsee Credit Union. They are a Great Credit Union to business with. Awesome service from the tellers, loan officers, managers and customer service reps. They have very good culture and have always been upfront honest and down to earth employees.I recommend people to open an account with them.”
“Had a vet excellent experience with Kay Running. She was very friendly and was casually conversant. She made my morning a great start for the day. I truly love Mercantile Bank and will continue to do all my banking at this branch. My wife and I had a hard time getting an account due to our past and you guys gave us a chance to start again. Thank you.”
“They greeted my husband with kind and loving respect.... I would recommend this bank to anyone thank you for being so kind hearted and respect to my husband and myself”
9AM - 5:30PM
435 S Westnedge Ave, Kalamazoo
Banks
“I worked with Tiffany Cobb from LMCU for the mortgage on my new home. It was a pleasure working with her and I appreciated her professionalism and she was reachable at all times, answered all my questions, and explained everything in detail. Being a first time home buyer, this was very helpful and she ensured that the closing went smoothly without any hiccups.”
“Quite possibly the greatest visit to a credit union I've ever had. Prompt service, wonderful inclusive attitude, and I've gotten more done here than any other branch by far!”
“When I got my HELOC, the whole process was super-fast, which I needed. Jennifer at Honor was very awesome. She even met my husband at his business; being a mechanic, he couldn't leave and sign the documents, she went above and beyond.”
“I Have Been With Kalsee Credit Union Since 1982. I Was A Victim Of Everybody's Worst Nightmare! IDENTITY THEIFT! I Had Ordered Checks At My New Address In Comstock & The, Were Stolen From My Mailbox Along With A Cell Phone & Some Jewlery. On 3 Seperate Occasions Mind You. MY ACCOUNT WAS EMPTIED! KALSEE Saved The Day! I Had To Get A New Checking & Savings Account After Having The Same One For Over 35 Years'! I Was Able To Recover My Losses But Still Trying To Take Action When& If We Can Find Out Who They Are!”
9AM - 5:30PM
6170 W Main St, Kalamazoo
Banks
“Lynn is the absolute best. Her and her team went above and beyond to help me get my loan approved quickly. They were so kind and patient! By far one of the best LMCU experiences”
“I would like to give a shout out to Desire. She has great customer service and overall just a good person. She’s non judgmental and will do all she can do to try to get you a loan. I just got turned down but it was understandable and I know for a fact she did all she can do. She’s the nicest person I’ve dealt with getting a loan with. Prior years ago she was able to get my credit card limit upped.”
“Been going here for years they helped me build my credit. Everyone’s super nice here and friendly. They give out special holiday loans so that’s awesome. Clean environment and professional.”
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“I just want to say that Mary Cruz is the women you want to do business with. She's very personal and very helpful. She told me what I needed to get for my loan. I would refer her to my friends and family.”