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“Carole is an absolute gem to work with. I came in to get a new phone with my family (which includes small children) and she ensured not only myself but my family was accommodated while we waited. The tech required to verify me in order to get my new phone was atrocious, and made Carole’s job significantly harder. Spectrum should really look into providing their excellent employees with the tools to succeed. Although Carole could not have provided a better experience, Spectrum truly disappointed me regarding the tech. The appointment took twice as long as it needed to sheerly because of it. Again, it would smart for Spectrum to allow their employees to shine rather than needing to rectify a poor experience that the faulty corporate tech caused.”
“Extremely helpful staff...they went out of their way to assist with shipping our modem back as part or an exchange. They spent 30 minutes with customer service ultimately reaching resolve.They feel more human-like than many bot-like customer service workers that don't know the first thing about connecting with the customer! Love this crew. ??”
Internet Service Providers
Internet Service Providers
Internet Service Providers
“I needed help connecting our new water softener to 2.4GHz, so the app would work. Cameron went above and beyond to help me get it connected. He made phone calls and sent emails to Plume until he had all the information needed for the app to connect. Thank you Cameron, great customer service is hard to come by these days.”