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“Reliable company great family energy really happy to see the new service manager here ! If you need a truck rental seriously reach out you will not be disappointed !!!”
“These guys are doing the best they can with what they've got. All of the issues that the reviews mention are Crappy CORPORATE policies from Budget. They overbook reservation windows. They don't guarantee inventory when accepting reservations. They utilize deceptive policies and pricing. BUT - the gentlemen working at this location were literally running around sweating, trying to serve their customers. They deserve some recognition. If you MUST use Budget Truck, you could do worse than this location.”
“This place was VERY unprofessional. The manager that had her 1 year old child at work with her on the job was extremely rude. She would not even ask me questions or try to see what the mix up was with her employee that was doing the paper work. They tried to act like I wanted to rent a truck for theee days for $600 and then turn around and come right back. Moving a one way truck from Michigan to West Virginia for work permently. This place needs to be checked out the manager isn’t running this place professional and is not very good with talking to customers. I hope they get someone to come and see how these people are ruining U-Haul image I will not recommend this place to anyone. SAVE your self the head ache.”
“The truck I got had less than 500 miles on it. It made my trip, which was a 6 hour drive wonderful. I will never rent from any other truck rental company. It will be PENSKE only. Thank you so much.”
“Service is always helpful and trucks have never had problems. They always accommodate if you need extra time with the vehicle and don't sneak in any extra charges that I've noticed.”
“Andrew is very helpful and patient! I have been dealing with him for more than a year and he has always taken the time with me and my many questions. I highly recommend this site if you need to place your belongings and treasures in storage.”
“Today I had the worst experience with U-Haul. I spoke with some young lady who was very rude. I asked to speak to a manager and she said there was no manager. I called back and spoke with Nay and asked if she would have the manager give me a call. Nay was very nice and helpful. The manager Mark called me back and explained to me with regards to my reservation. Just wanted to give a shout out to Nay and Mark who were very helpful.”
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“I have had a unit here for about 3 years. It was originally supposed to be a short term option but over the years we have kept it as an extra garage for storage that we don’t use on a day to day basis. However this bill is not always at the forefront of our minds and often gets forgotten. April in the main office has been so helpful! She calls and gives us kind reminders so we don’t get hit with late fees. She is so accommodating and her passion for her customers is unlike any other. She’s a great to speak with and always willing to work with us to get us back on track! Go April! Keep shining just as you are.”