AutoZone Auto Parts in Otsego Township, MI is known for its excellent customer service and knowledgeable staff. Customers have praised specific employees like Kylie, Jamie, Shawn, Sean, and Isaac for their quick, helpful, and friendly assistance. Many visitors report positive experiences, highlighting the staff's willingness to go above and beyond, such as helping with battery issues, providing free cleaning services, and solving problems promptly. One customer noted that the staff turned a stressful situation into a positive one, demonstrating their patience and understanding. This AutoZone location offers a variety of auto parts, including new and remanufactured items, maintenance products, and car accessories. Overall, the store is recommended for its fast service, helpful staff, and commitment to customer satisfaction.
Maxine and Isaac are absolutely exceptional! I had to run in at the last minute a couple times on a Sunday night, and these days it is such a rarity to get even decent customer service! I fully expected irritated workers, and profusely apologized, but these two were incredibly kind and patient!!! They got me what I needed,... read full comment
June 2025
So I stopped in at this location and Isaac and Becca did me swell I needed a headlight and Isaac hooked me right up not only was his customer service on point so was his knowledge of the product I needed so if you’re ever in need of auto parts in Otsego stop in they’ll hook you up.
May 2025
Very helpful staff and nice that you can rent some tools for free
