-
March 2024 by Richard Cruz
We had to do both of my daughter’s passports and it went very smoothly! Brian was extremely helpful and kind, will definitely go again for all our post/passport needs.
-
March 2024 by Monu Sarah
I am super happy with the my passport renewal here. "Darran" the must meet personality!! He was calm and helpful, and he knows what he is doing.Saturdays have walk-in appointments for passport renewal.
-
March 2024 by Craig Washington
Great job at shipping my package ?
-
March 2024 by Dan Aronson
Go to any other USPS unless you enjoy waiting 30+ minutes for each person in front of you
-
March 2024 by Annette Roach
Just want to say thank you to Sally she went above and beyond today to help me retrieve a package. Thank you, Sally.
-
November 2023 by Tyler L
Had a package delivered, and it was completely flattened/damaged. I understand things happen. But this literally looks like somebody stomped on it.
-
October 2023 by Amanda Farricker
Older gentleman with glasses (wish I got his name) had a nasty attitude when I came in mentioning I was having my mail forwarded here until my change of address was kicked in. He looked at me like I was stupid, shaking his head when he asked for my ID and handing me my mail across the counter saying that's all you got. I said thanks so much and didn't even get a glance. Alright, thanks for the attitude I guess. He was super nice to the woman next to me though so I guess I bothered him because I wanted my mail? Either way, lose the attitude. Completely unnecessary.
-
September 2023 by The Michigander
Fast and friendly but they still have that plexiglass barrier up and you have to yell your question. Please consider removing for a more friendly environment.
-
August 2023 by Dave Tank
I don't understand the negative reviews... I had to interact with this office several times as a business owner, and they were always prompt, pleasant, and thorough
-
August 2023 by Laphyra
Ive only been here once, but staff was very accommodating and went out of their way to help. They did not hesitate to provide assistance and were informative and kind.
-
August 2023 by rachel s.
I had a package that was on hold and supposed to be delivered but I went to the main office to pick it up and the delivery girl with my package came and dropped it off! so cool!!
-
February 2023 by carnivorous sheep
Please NEVER come here for passport services. I cannot stress this enough. Staff is rude, condescending, and gives every excuse in the book to refuse help or complete the service. Note: i was by no means a belligerent customer, either. and I very VERY rarely give bad reviews. But it was that awful... wish i'd gotten the specific clerks name that I worked with.. but im really just hoping to spare someone else the trouble. Book your appointments elsewhere.UPDATE: went very next day [set an apt online again], and HIGHLY recommend Rochester Hills Post Office for your passport needs! Not only were there far more people there at the same time as me to get their passport, but the staff at Rochester Hills handled a lady with young screaming children running around, business passport complications, couples, etc. with absolute kindness and speed. When I got to speak with her myself she was just as courteous. It is absolutely worth the extra 15 minute drive, and I really cannot speak highly of them enough!
-
December 2022 by CeeJay
Go to Oxford if you can! I had a very expensive package loop for nearly a week, and James was very kind and helpful in informing me of my options. However, during his days off, I had to deal with Alandria, who is one of the most rude and unhelpful people I've ever come across. I can not believe she holds a supervisor title at this location, let alone at all. She immediately took attitude when I wasn't even finished explaining the situation. She was supposed to follow up with the issue and failed to do so, thus resulting in a further delay of my expensive item getting back to me, which I still don't have. I have no idea when I'm getting it back either... Every other employee I've dealt with in there has been kind, but this experience and interaction today was enough to never use this post office again. Somebody of such unpleasant and unhelpful nature should not hold a supervisor title, let alone work with the general public.
-
October 2022 by Dion Walker
James a mail postal clerk at the lake orion post office delivered so e awesome service , I've been having trouble getting my mail. James has been going over and above to resolve my issues , I really appreciate his attitude and awesome service !
-
September 2022 by Brandon
This Post office employee named Darren is in need of product education and how to communicate proper expectations to the customer. I'm sure this review is pointless but for people reading this make sure you have a understanding of your purchase and double check with an additional employee.
