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August 2024 by Michelle Raisch
If i could give 0 stars, i would! I shipped several boxes Feb of 23 to Mexico. I had insurance of $1500. I have not received my merchandise back. I did receive a box back with half of the contents missing. The last phone call to the Lake Orion store on Lapeer Road, said I didn't have insurance. I would like for someone to reach out to me.
Michelle Raisch
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August 2024 by Miller Motors
Worst UPS store ever. Picture this: you're greeted by a customer service rep who looks like a tall serial killer (but with his pants hiked up to his chest, for that extra touch of menace). I waltz in with my Amazon return, still in the original, unopened box with my name on it. Simple enough, right? Wrong.
Mr. High-Pants McGee informs me that he'll only accept the return if I fork over $5 so he can tape the boxes together. I point out that this is exactly how Amazon shipped it to me—labels and all. His response? Still $5. So, I reluctantly hand over the cash and leave.
In our small community, avoid this place like the plague. The guy didn't offer any help, just cold, rude vibes. What a jerk.
Picture of my actual package with the original labels unopened attached
Response to owner - maybe if he was not so rude and inconsiderate it would help. if what you state is true. customer service and treating people and explaining why and options would have been nice . instead of him just being a mean jerk. does it make it right what i typed no. but he was awful to me .
thx for nothing
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August 2024 by ivona gorry
Fantastic staff, always very helpful, polite and super friendly. Eric is a star there. Thank you
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August 2024 by T Frizzell
Eric, the employee who assisted me, made my experience actually enjoyable. He’s personable, interested in the customers and provided fast, efficient, professional service. A great “face” to your store.
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August 2024 by Michael Fletcher
The gentleman at the counter helping me was helpful and courteous. Excellent customer service!
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July 2024 by Jennifer Leja
The employees are always happy, ready to help and engage with the customers that are waiting
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July 2024 by James Miller
People parking outside store
Sign clearly states
No parking fire lane
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July 2024 by Ken Rossman
Eric, thanks for the great service today!!
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June 2024 by Derrick Ross
Honestly it is the people. I have gotten to know all 3 and they are true professionals
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June 2024 by ma mrs. j
Helpful, knowledgeable, patient, respectful staff. This is a 10 star store!!!
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June 2024 by Debra Mason
I had excellent service beyond expectations. Received help getting my package into the store
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June 2024 by beth kilgore
The price ... very expensive
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May 2024 by Sarah McCord
Dillon is always so friendly and welcoming that I feel like I'm walking into a small town where everyone knows everyone. He's very professional and makes sure everyone is taken care of quickly. I just wish that corporate UPS' attitude matched Dillons professionalism.
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May 2024 by Bridgette Huff
Shout out to Dylan who is always so friendly!
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May 2024 by John Meredith
Dylan was super friendly and helpful. I will definitely be back.