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“I drove almost an hour to this store to find what I was looking for. Asked a staff member (Pam) for what I was looking for-she had no luck. Asked another staff person (Rebecca) & she said “we have a bunch in the back”. Took the time to go dig out the box & got them for me! The customer service by these 2 associates is by far the BEST I have ever experienced! Rebecca actually lives near me, gave me her cell # & said if I ever can’t find something to reach out. If she has it she will personally drive me the order!!!!! If I could give this store a 100+ rating I absolutely would!!!!!!”
“With the two older stores in town it was great to see a nice bright and cheerful new location - with refrigeration and freezers!After frequenting the other two Rochester Hills locations, it was very pleasing to know that Dollar Tree employees can actually smile and be helpful.The team at this location is very good and keep the store in good shape.”
“Good dollar store I'd say. I like the idea a lot of a dollar store that sells liquor and beer. I can't tell you the last time I went to one but bravo for the nice selection of stuff.”
“This is the Cleanest Dollar store I have ever been in and the selection of products is amazing. I purchased a Godiva chocolate bar, Welches grape juice and other items. I am so excited to shop at this store!”
“Update: Thank you to the kind managers who helped me resolve this issue today, they understand customer service is important and helped me immediately.2/5 I go here everyday I'm a regular and today I got attitude for no reason by cashier Tanya, who im always kind to. Unacceptable I may need to stop coming in. Customer service is very important. I was also rushed out of the store while it was completely empty. I will be contacting manager tim and if this isnt resolved corporate.”
“I didn’t experience the bad customer service everyone is complaining about. I thought they were nice although it’s the bare minimum nice. But I did see rude / annoying customers and that is probably why the sales people may get “not so nice” sometimes.”
“I had never been here. I was impressed at how well organized everything was. Displays were professional. There's a very wide variety of items. I will definitely be back.”
“Very clean store, well organized and the friendliest customer service. High quality products for sale at a lower price than big stores. Love this place! Can't wait to shop here again!”
“Friendly and polite. I'd spoken in advance about a product that I had stocked up on and no longer needed. I was given good, accurate information and (that's a relief) completed my transaction with ease. Yep, got some chocolates.”
“This store used to be so dirty and disgusting that I hated to go there, but with you new manager Corey it has done a 100 percent turn around. Now it’s a pleasure to go there. The store is clean and shelves are well stocked. Do not let Corey go, he’s the best thing that has happened to this store!!!! Keep up the great work!!!!!!”
“I've gone to this location since I was a child, I've always loved Dollar Tree ?? The store was a little messy on some aisles. I assume they were stocking up but there is only so many workers there so I'm not upset about it. Only pointing it out so customers won't fall with all the products on the floor. Other than that Dollar Tree has a lot more cool stuff now than before so it's great! ??”
“"OCTOBER 15,2023. I WAS AT THIS DOLLAR THIS DOLLAR GENERAL STORE A FEW DAYS AGO - ...❕ FROM: Rebecca LaTurneau."
. I'M WONDERING IF THEIR EMPLOYEES WARE THEIR NAME EMPLOYEE BADGE ON THEIR STORE UNIFORM ? "
{ **** "I was at this GENERAL DOLLAR STORE TODAY MARCH 14, 2024 }. THE EMPLOYEES HAVE A MUCH BETTER ATTITUDE AND ARE MORE PLEASANT } ????!”
“This place deserves 5 stars because I was in need of some snacks late at night right before they closed, which yes I’m sorry, and instead of them closing up early I was able to go and get what I wanted even though they were closing within 10 minutes and we need more of that in this world. Thank you to the lady who served me and didn’t close early she deserves a raise.
This was on Tuesday May 21 around 10pm”
“Love dollars general stores but this stores dirty never stocked up it needs a good overhaul from back to back. Watching casher outside on there phone talking to boyfriends or family members!”
“Dollar + location. I've noticed a shift in product to the "plus" pricing ($3/$5) and phasing out of some of the standard inventory. Very nice team work here stocking, check-out, etc. Convenient location near Hollywood Market.”
“EDIT 6.13.2020This store has drastically improved over the year. It's clean, stocked, and well-organized. The staff members are lovely people who seem happy to provide a great experience for the shopper.Navagated the isles of this store carefully as natural movement is restricted due to the floors being littered with garbage, large piles of clothing, and other retail items inefficiently stored in shopping carts. This irritation warranted some frustration but it wasn't until I stood alone at the checkout counter for a lengthy period of time did the full extent of incompetence come to light. Nutshell: the staff member who eventually arrived to cash me out posted up at a different register and stated, "I'm over here, guys," and proceeded to tend to customers that had been in line BEHIND me. I asked if someone would be coming to help me. He dismissed me so I asserted myself by insisting he take care of me after he finished with the rude person who knowingly cut the line. He offered no apology but casually went about his task. I was left with the impression that he was simply demonstrating his regular behavior on the job.I gave 2 stars only because they had my desired product in stock.”
“This particular one is the Walton At Pontiac! The service is excellent and there is a Latin boy who serves... WONDERFUL! He is super nice, very attentive, very kind! I like going there!”
“I had been looking for Valentines decorations & decided to stop in here, had forgotten it was in the area. Although there wasn't a lot of home decorations for Valentines which is what I was looking for, I was surprised how organized it seemed to be at this store and decided to look for a couple cards while here. Was pleasantly surprised that I actually found TWO-a birthday card for my nephew and a valentines card for my husband. They were 2 for $1!!! And they weren't silly cards that were a waste of money like other places! Glad they still carry cards, my hometown one I couldn't find any. The cashier was extremely nice. I Will go back here when I have more time to check it out more.”
“Friendly people work there, they are always available to help you and the line to check out is usually short.Store is clean, product is stocked and pulled to the front so, it looks full. I like coming here to get a few things. Personally I don't buy most of my groceries here because most of it is more expensive than other actual grocery stores”
“Bright New Superstore! Immaculate new location with plenty of regular-line $1.25 items, and a full line of "Plus" items up to $5. All "plus" items are clearly marked. Expanded grocery section with many canned goods (try the Pampa mushrooms), many shelf-stable groceries (including milk), and a small selection of baked goods. (Elie's bagels are great, as is the Gold Medal wheat bread; both $1.25/pkg.) Also a 12-door cooler section of refrigerated and frozen foods. Many name brands in the frozen section: think Red Baron and Tony's Pizza, Breyer's ice cream (all 3 are Plus items), and frozen Tina's Big Burritos for $1.25. Orange juice in the cooler is surprisingly good: tasty, not dilute or bitter; only $1.25/ 20 oz.Happy grocery shopping!”
“Always a great stop. Great staff, shelves stocked and clean. Most of these stores don't have the crew to stay on track, these folks are doin it and doin it good!”
“A bit larger than most so it has some items that you don't see at other stores. Nice people working there helped me find what I needed. I bought more than I expected. When the cashier started to get too many customers, she called for back up/help. She was very pleasant to talk to also. Thank you for a nice shopping exoerience”
“Staff deserves a round of applause! Seriously! They are so friendly and work so well with each other, it makes you want to be a part of the team. Great Work Ethics, ladies and gents.”
“This place is great! best deals can be found. Some of them are even only a dollar. Wow five stars all the way. Just look at it, it's a Dollar store wonderful what deals to be found. Check it out sure you'll find some great treasure.”
“The manager at this store is the whole reason why I go there, he actually does a good job and he's not rude. Everybody there is nice unlike the horrible location on University drive and the one on Walton boulevard.. now those two stores should be avoided at all costs and are being ran by hoodrats. I live behind the Dollar general on University and I still choose to drive all the way to this one because it's that much better and you don't have to deal with any drug dealing and these people treating it like it's their own hangout instead of a workplace”
“I come to this location often with my kids. We absolutely love the friendly staff. They work hard to keep the place running and they are always so friendly with myself and my kids!”
“I went for a bookcase and got exactly what I were looking for after searching the web the price there was much more reasonable $20 at family dollar and $34 at Walmart”
“Store good. FYI they have new hours they're not open till 11 am don't follow Google hours so you won't be disappointed when you get there and that thier close ?”
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“Had to get a variety of stuff so I gave the local DG a shot Perfect! Got my bread, cheese, razor blade stripper, pizza cutter, Lysol cleaner, Brillo pads, paper plates and plastic ware. I love these stores. They don't always have everything I need, but I often kick out! Very nice cashier. Fast service. Absolutely will come here again!”