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“Stopped in to grab a furnace filter and saw a nice deal on a Milwaulkee right angle drill bit/ drill bits combo. Was helped by an older gentleman named Howard. I cut myself somehow and he took swift care to get me patched up before I left. Thank you Howard :)”
“My family and I have been dealing with Banks for years! We absolutely love them. When you walk in, you're treated like a person and not just a customer! A huge thank you to Josh, he is very polite and professional. I took our vacuum in for a small repair, he was able to fix it on the spot. We will continue to use Banks, they never disappoint!”
8:30AM - 5:30PM
3534 Pontiac Lake Rd, Waterford
Appliances
“Always fast, friendly and honest. Bought 2 vacuums here nearly 20 years ago now and they're still going strong. If I needed another, they'd be my first choice. In the interim, I get my bags and parts here which were cheaper than amazon....”
8:30AM - 5PM
240 W Walton Blvd Ste A, Pontiac
Appliances
“We bought our first home and are new to everything about furnaces. Our motor went out and of course insurance wouldn’t cover it. They had the motor, customer service was friendly and they even spliced the wires to make it a perfect fit. We were out of heat for 5 days. So thankful for this company.”
“This place keeps my company running. When I need a tool or machine the guys get what I need when I need it. Been a customer for over 10 years and still going strong. Kevin and John run a good operation.”
10AM - 7PM
1062 S Rochester Rd Suite B, Rochester
Appliances
“We purchased a complete appliance group for our kitchen remodel from Hawthorn in Rochester Hills. We had Barry Thompson help us out through the process. Barry and his team were great. We got a great price and they were super flexible with delivery, installation, and support.We had a problem with the new GE Cafe Range and Barry made it right immediately. Delivered a brand new range.Will be a loyal customer to Hawthorn moving forward.”
“I loved this store today I bought a TV the guy was so kind he showed me the best deals and he was very understanding he was very helpful and walked me over to the wall brackets and he was so kind they have great deals and 5 stars”
“My husband and I are always here!!! I was so happy to be helped by Ramiz earlier. He was so sweet!!! He found the exact screws I needed. He was very helpful, he deserves a raise!”
9AM - 5:30PM
981 S Lapeer Rd, Oxford
Appliances
“I just want to give a big thank you out to Scott! I took my central vacuum in to be repaired and learned that the repair would be more expensive than what he could replace a new one for. My central vac was over 21 years old so time for a new one. He literally installed anew and better one for less than I had paid for my old one 21 years earlier. I love My new central vac. so happy to support local. Thank you again!!! 5 stars from this girl!”
10AM - 8PM
300 Brown Rd, Auburn Hills
Appliances
“Looking for a new tv within budget. Sean, Austin, lady manager (don't remember her name) and the guys upfront were amazing and extremely helpful. We had originally ordered one online, they helped return and found us something way better that we were looking for. Ty everyone!”
“I checked on my order status several times and was always answered promptly. After arriving, my Jenn-Air gas cook top was installed and it was discovered that a small box of parts had been omitted by the manufacturer. I contacted U.S. Appliance by phone and my problem was solved immediately: the manufacturer is sending the parts post haste via Fed Ex. The customer service rep, Tonya, could not have been more polite, helpful, and thorough. Highly recommended.”
“The only reason you would have a bad experience at home Depot is because you're there not knowing what you're doing.... Home depot is not an education center..”
10AM - 8PM
1073 Perry St, Pontiac
Appliances
“Can honestly say they will do everything they can to work with you. Had a great experience with them. Just be honest with them and they will do their absolute best to help you through it.”
“I ordered a leaf blower online and received it the same day, unfortunately the battery was missing, I called customer service and they referred me to the store manager and this guy. He was very nice. He asked me to send some pictures and less than an hour later I had a new box delivered to my house and they took the old blower back to the store.
Thank you so much Mike Kerzinski
Assistant Store Manager in Marketing
Rochester Hills Home Depot, HD2727”
8AM - 5PM
1295 N Opdyke Rd, Auburn Hills
Appliances
“The Trevarrow family has been a pillar in Oakland county for over 40 years. The service department is superb and friendly,. The kitchens that feature top notch appliances from sub-zero wolf will tickle even the most discerning chef and gourmand’s fancy.”
6AM - 8PM
4150 Joslyn Rd, Auburn Hills
Appliances
“great service! Mike helped me not only measure my wood cutouts but also assisted in finding all the necessary hardware to build my special needs son custom made platform bed with wall panels to create busy boards! its almost done just need more vinyl!!”
“I purchased the new combo laundry washer/dryer in September. The previous owners washer quit on me.My family has been in Rochester a very long time & my late father always said to call Sergeants when I needed an appliance. I remembered that & I'm so glad I called them first.ABC warehouse wanted to charge me $600 more for the identical machine! Sargeants not only had a better price, they delivered it the next day! This single Mom highly recommends sargeants.”
“Too bad, I can't give Home Depot 6 stars! Here's why: Today, I was in need of a garbage disposal, (Initially dealt with another major supply store, but sadly, due to several weeks of ongoing issues with miscommunication and lack of inventory, given reassurances and awaiting phone calls to fix the matter, I decided to get a refund and take my business elsewhere.) Hence, searched online, picked out a Badger 5 / 1/2 HP product to purchase. Contacted Home Depot Rochester Hills service desk, spoke to Mike K, who connected me with Beth (Plumbing/Kitchen Dept.) Beth not only helped me locate my requested product, she also pulled another comparable product to allow me a secondary choice along with product pricing, she immediately set up a Home Depot service person to contact me for my garbage disposal installation, and was able to pay for it right over the phone. She reassured me, that she would pull both disposals, set them on a counter, and instructed me to go directly to Kitchen department for pick-up. To my surprise, approximately, 30 minutes later, the Home depot serviceman called me, set up an appointment to install my garbage disposal, today. Mind you, I was just getting my shoes on to pick- up the disposal. Of course, I made an appointment as soon as I was able to pick up the disposal. Beth kept her word, when I arrived at the store, that's exactly where I found the disposals setting; at the Kitchen counter showroom. No time to waste, the Badger 5 unit was my choice, so, I proceeded to walk to the service desk where a very nice cashier, quickly assisted me on my purchase. Finally, got home and to my amazement, my husband was waiting at the door, laughingly, grabbed it from me, to hand to the serviceman Stanley, who was there in the kitchen ready to install. Wow! He had actually already removed the old disposal and awaited the new one, in the time that I was coming home from the store. Wow! Home Depot and their serviceman were totally on the ball today! My husband and I are very satisfied customers, impressed with Home Depot's fast and excellent service, and highly recommend anyone searching for great service to go to Home Depot in Rochester Hills. Thank-you Home Depot employees: Mike K, Beth, Stanley the serviceman, and all others who assisted me and provided OUTSTANDING service.”
“Outstanding Customer Service from Wanda.
Recently, I ordered a glider from the Home Depot website. Upon pickup at the Rochester Hills, MI store, I noticed the box was torn on one corner, and the unit's leg was slightly scuffed. After unboxing, I discovered the frame was bent, likely due to forklift mishandling.
I returned to the Rochester Hills store, where I was assisted by Wanda, an exemplary customer service representative. After explaining the situation, Wanda showed genuine empathy for the inconvenience I experienced. When I expressed my desire to reorder, she suggested I place the order via my phone while she phoned Home Depot's customer service for website orders to ensure the replacement would be satisfactory.
As Wanda processed my refund for the original unit, she went above and beyond by calling Home Depot's central customer service. She meticulously explained the situation, emphasizing the extra effort required on my part – from pickup to unpacking, repacking, and returning the damaged item. Wanda's primary concern was preventing a similar occurrence and arranging for the new glider to be shipped directly to my home.
Although express shipping wasn't possible, Wanda's persistence resulted in a price adjustment that wouldn't have been offered without her excellent advocacy. Impressively, even while assisting me and navigating on-hold times on the phone, Wanda efficiently multitasked, helping other customers in the store.
Wanda exemplifies the ideal customer service representative. Her dedication, efficiency, and genuine concern for customer satisfaction not only resolved my issue but also reinforced Home Depot's reputation for outstanding service. Employees like Wanda are the driving force behind customer loyalty, making the extra effort to shop at Home Depot worthwhile.
This experience has solidified my trust in Home Depot, and I'm grateful for their commitment to resolving issues and prioritizing customer satisfaction. Wanda's exceptional service has ensured that I'll remain a loyal Home Depot customer for years to come.”
8:30AM - 5PM
1 W Silverdome Industrial Park, Pontiac
Appliances
“I was referred to Rob one of the amazing sales people at the Troy location. He set me up with an entire kitchen had it delivered everyone was so courteous and clean and super fast delivery headed to my house within days.”
6AM - 10PM
545 S Telegraph Rd, Pontiac
Appliances
“Went to buy paint and met the gal working in the paint section with dark brown hair. I wish I would have asked her name, or had the thought to look at her name tag. She was AMAZING! She knew her stuff! So patient, and great personality! I will forever come back and get paint when she's there.”
6AM - 10PM
225 E Avon Rd, Rochester Hills
Appliances
“Got a paint sprayer and have never used one before. Got a great tutorial. There ended up being an issue with the handle. The guys in the rental shop were very helpful and got us another sprayer. Very understanding and helpful workers! Will rent again from this location.”
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“Clean store. Occasionally it takes time walking around to find someone on the floor to assist you but whenever I have found that person they've always bent over backwards to help me. Anytime I've had to go to the customer service desk for questions, returns, etc. they have went above and beyond to assist me at this store / location. Thank you Lake Orion Home Depot!!”