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July 2023 by Emily I.
Jeremy helped me with my vehicle needing service. They were all so nice, and they were fast! Very helpful crew and wonderful. Highly recommend :)
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May 2023 by Michael G.
You can tell a lot about a dealership through the customer service they provide on their lower profit cars. I have a fleet vehicle that's been sitting on their lot for over two weeks (I was sent notification of when it was delivered to the dealership) and have reached out 3 times over the last two weeks to Lauren Lee to schedule delivery, and haven't even received a return call to give me an update or rough estimate of when I will be able to pick it up.I know that Fleet Leases are not very profitable for the dealer, but if they can't take care of the little guy, then don't trust them to take care of you when buying a new or used car. Whether I am outright buying a fully loaded Tahoe or leasing a Chevy Cruz - every customer should be treated the same. I won't buy from Graff and I recommend that you don't either.
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March 2023 by Angela M.
I trusted the Graff family and their staff enough to purchase my sons first car in January 2023. In March 2023 the engine failed while we were on vacation. All they were willing to do was berate me for not purchasing an extended service contract. All I asked for was for them to transport the vehicle from where we were stranded in Tennessee for their service team to review the information we received from the Chevrolet team in Tennessee (no timeline or individual two requested- just wanted help getting it ho. They refused. They are not trustworthy. I would never recommend them to anyone.Graff Chevrolet and Graff Nissan and Pat Eagan should be avoided at all costs.
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October 2022 by Dana H.
Dana was great!! He handled everything over the phone. It was hard to even find a blazer last year...I found my dream car. Picked it up and everything was all set. I would recommend 100 percent.
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August 2022 by Tim C.
My wife and I went to find a vehicle for my mother at Graff today and initially we were having a great experience. We found a used Jeep Grand Cherokee for $5500. My wife and I agreed the jeep would work perfect for her but she needed to test drive it first. I wanted to put down some money to hold the car until she could drive it the next day and told them I would do $6000 out the door. The salesman said that was fine but he didn't work that Saturday and was going to be out of town. The salesman talked to the sales manager and told us that we could get the car for $6000 out the door ($6247 was the price after tax title etc)if we put insurance on it and picked it up by tomorrow morning. If we waited til Monday the price was going to be the full $6247. This should have been the red flag that sent us running out the door, but it was doable and the Jeep was perfect for my mom. So I agreed I would go to dimondale, pick up my mother and bring her back to test drive, and then if she liked it buy it for $6000 that night. That was agreed upon by the salesman, and so that's what I did. My mother test drove the car liked it and we sat down to buy it. She called and had insurance put on the Jeep, a valet came got the keys to wash and gas up the Jeep and that's when everything fell apart. The salesman came back and said the lowest the manager would go was $6100. He also showed me some a maintenance plan that they would throw in that covered oil changes and tire rotations so I would feel better about the extra $100. Problem was I knew the plan already came with the Jeep because it's stated on their website. I also told him I was only paying $6000 because that is what I had agreed to before I had left. He talked to the sales manager again, came back with $6100. My advice to anyone buying a vehicle from this business is don't. Run fast and far because someone there flat out lied to me and obviously honesty is not a part of the graff deal.
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May 2022 by Roland G.
We purchased a 2013 Dodge Dart ifor our teenage daughter 1st car n October of 2021 financing it for 4yrs and in February of 2022 after the transmission failed and the dealership quoted us $8000 for a new one. I highly suggest not to do business with this dealership because they are selling garage cars and they wanna blame the customer for their lack of quality service
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November 2020 by Richard H.
Back in for regular oil change/ maintenance on my Silverado in November 2020. Brian and the service crew are always on top of things. They get you right in, quote how long it will take ( accurately I might add) send you a mobile link to watch the service tech walk thru all the points of your maintenance inspection, then send a quote based on what you need and you can select what you'll have done on that visit...very user friendly. Brian always remembers me when I come in. Good local reliable service...highly recommend.
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June 2020 by Barbara Hamilton
Our sales man Tom made the process of buy in our new vehicle so easy. Great people .
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June 2020 by LEWIS HOSKINS
I had a great experience with the sale's person
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June 2020 by Bk H.
Good dealership! Gm is Awesome, good service. Fast transaction even tho we were coming off lock down after the Plandemic. And a very busy day. Used low miles under 7k miles great price could not pass up. Transaction was seem less. Great dealer
