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“This was my first time at this location and Ken’s customer service was amazing he was very helpful and quick with what he did he helped with all of my issues as well as new service this will be my come to store for now on Thank you Ken”
“We were very well taken care of by Michael who answered all of our questions, transferred our data into the new phones and made sure we were completely satisfied. Well done!”
“Ms. Symone was very efficient, very thorough and very polite. In short she should be promoted, with a substantial raise in pay. Best experience ever buying/upgrading a phone. Thank You so much for your Service.”
“My boyfriend and I came in to get his phone upgraded & left out with much more!! Moe helped us & He is very polite, thorough, & helpful. We really appreciated his service! He is an amazing employee.”
“This store is amazing, they have everything you could ask for. Th try have great customer service and they also have all the accessories. I highly recommend this place.”
“Excellent, clean, and professional work environment. Staff was friendly and helped me with any questions from my new phone to even setting up autopay on my account. Sales rep Ivan helped me out and made sure my process was fast and easy.”
“Staff professional, patient and very knowledgeable. Dorian, Manager and Jabra were outstanding and answered my questions regarding my phone and set up my wi-fi.
Kind Regards”
“One problem was we could not move the email from the old phone to the new phone. I was unsure of the password and after awhile we were locked out. That meant my new phone currently does not have My email on it?”
“Michael was beyond nice. We had a little bit of trouble during the transaction but overall it was a really nice experience on my end. We even chatted about life outside AT&T it was nice. He was beyond nice, he needs a raise and some help! Lol thanks again Michael!”
“My car usb to usb-c was giving me a hard time connecting android Auto. I'm glad I went there and got high-quality cable. Seems sturdy and connecting perfectly!”
“Tache, the manager, took excellent care of me. She assisted me with upgrading my phone and she gave me the best customer service one could ask for. She is a master multitasker as she was helping me and 2 other folks. Superstar!”
“Thank you Domonique for helping me prepare for my trip. You gave me all the accessories I needed and updates I need for my phone. I appreciate everything you do when I come in”
“Great shop, great location and got treated like family, friendly people and fast service and I’ve seen my fair share definitely a go to for repairs and more than fair prices”
“I will not be visiting any other At&t but the one on 12 mile and southfield. Maurice, immanuel and the other young man were phenomenal.
There team work was impeccable. They explained deals and made sure I understood. They took their time with me and I appreciate that. Give these guys a raise!!!! I’ll give them their flowers now! Great Job fellas”
“Great experience, great customer service. They help as much as they can. As well they do not promise anything they can not get done. Honest ethical professionals.”
“Martin at the Store and Jackie on the phone as a representative. Both helped me get a new phone and tried ? ? hard to fix my phone that I brought in to find out what was wrong ?. They were amazing ? as customer service...they both need recognition for their great job.
Verizon needs to automatically put insurance on phones as much as people ? pay for a phone every time Verizon put a phone out, there should not be no way that without insurance ? ? you can't do anything with a phone that isn't working, that you ? are either paying thousands for or paid thousands of dollars ? ? for.
VERIZON SHOULD GET BETTER FOR CUSTOMERS AND A VERY THANK ? YOU FOR MARTIN @ VERIZON STORE IN ROYAL OAK, MICHIGAN AND JACKIE ON THE PHONE AS A REPRESENTATIVE.”
“I went in to buy a phone case but I did not realize there was in the box. I ask about a cable program he offered was very fair priced & explain everything how to hook it too. He is very knowledgeable about everything he offers. Great place to go if have a problem with cable or Internet or your phone. Very polite & knowledgeable. Great go to person if having problems”
“I was very satisfied with paying my bill at the AT&T store on Greenfield Road off Warren Avenue. I had a great experience using their kiosk machine. The representatives were very kind, helpful and knowledgeable. I will go there again to pay my bill. I guess be them a 5 Star. I recommend them to my family and friends.”
“After an earlier Fiasco at the store on Southfield Rd near 696, I was determined not to return there and called the store on Telegraph and 12. i spoke to Charles who assured me they had the iphone and accessories I wanted. When I arrived, he was ready to take care of business! He was knowledgeable about the phone, could answer all questions, did not try to over charge me, and introduced me to Direct TV which has now made me switch from COMCAST! He took care of reloading the new phone, iphone MAC PRO with ease, put the clear screen and new case on, and walked thru some things about Direct TV and he took care of each transaction with ease! Super Job! Charles and this AT&T STORE has a forever customer! 10 stars!! Thankyou Charles!”
“Honestly I’ve been coming to this place for a couple of years since I always break my phone. I love the 2 guys there , they are so nice and reasonable prices. Highly recommend :)”
“Michael greeted me professionally, but made me feel right at home. He updated my phone and got me a great deal on Internet and DIRECTV! Couldn’t be happier! Thanks, Michael!!”
“My phone the S22 was very broken and I was worried I would have to spend so much money to either get it fixed or to trade it in. The worker at this location, John. Is a god send. He helped me with all of it and I only ended up spending $60 instead of the $288 that I would have to to fix it or if i had gone to a diffrent store. Thank you so much to John and this store. This will be the only one I go to from now on.”
11:00 AM - 6:00 PM
24500 W 12 Mile Rd, Southfield
Mobile Phone Accessories
“I had a great experience at this store. Sincerely, the best customer service I’ve been treated with. The main employee who assisted me was Matthew D. He was fantastic and very knowledgeable. He answered all of my questions and made everything very understandable. He has a very infectious, energetic personality and it made the entire experience thoroughly enjoyable. His ability to relate and connect with a customer is truly impressive. Nicole is great too. Go to this location if you want to be treated like family.”
“10/10 - offered quick, effective, intelligent communication. Got me the answer I needed with great customer service. Didn’t beat around the bush or push me into services I didn’t need.”
“The retail Representatives are kind and I really had a nice experience with their services. They're very mindful and kind hearted individuals. I love the atmosphere very professional, peaceful, I'm very satisfied and the customer care provided is excellent! Thank you Metro by T-MOBILE. I will definitely be back!”
“Chantal, was hands down, the best cellular provider representative I have ever encountered. She was informative, transparent, and worked to provide the best options to support her customers needs. Not to mention, how kind and professional she was throughout all of our interactions. I now feel confident and comfortable, I can count on her to help with all of my future needs with AT&T. Thank you, Chantal.”
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“I came into Metro PCS I had nothing in my phone my phone was completely dead these people help me save all my contacts retrieve all my pictures you've got to come to this MetroPCS these people they are awesome I would highly recommend you to come into the store they saved my life my contacts my messages everything I had no screen on the old phone they cut me a deal I walked out of here one proud customer you've got to come to the store please come visit these people as a matter of fact I'd like to promote and help expedite business cards.”