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“A great company full of hard working people. The owner and managers there really care about their customers and providing everyone with a great experience! Highly recommend!”
“This store stocks almost everything and less expensive too, I needed a can of compressed air for my disgusting computer. There back in 15 minutes. $2 cheaper than elsewhere. Thanks, guys!”
“Brooks Lumber is a classic hardware store with smart and helpful people. Shops like this used to exist all over before the box store movement of the 90's. Been here dozens of times for all sorts of reasons, invaluable community resource.”
“I can't stress enough how important it is for me to have their resources to help me get advice on projects. I also like buying mulch and potting soil here. They will load it right up to my car every time. They are well stocked with all the hardware basics. I much prefer shopping here to big box stores even if it's a tad more expensive.”
“These guys are amazing - they didn't have the /exact/ fastener I needed, however they had something pretty darn close which fit my needs.The best part? They gave me two fasteners FOR FREE as samples. I was floored, truly amazing service. I'll definitely be back here.”
“Words can not express how happy I am to have a "true" and "valued" True Value near me. I have a couple of other locations closer. But this shop takes the cake. Screen Doors done in house and a commitment to understanding what thier customers need and not looking to over sell what they don't need.
Randy is amazing and totally helped me with a mini project. My idea would of cost be a bunch in parts and have me doing a bunch of labor and not sure I could of even done it.
Randy's idea was about 10$ out the door. Customer for life.
Thanks”
“They go out of their way to be helpful here. Always have good customer service. Make this your go-to Ace, and avoid Trevarrow Ace in Troy (bunch of rude dudes there).”
“Great customer service that is always helpful❣️Lots of cool maker stuff.Dukes is always my first stop for fixing my house.If they don't have it, betcha they know someone that does.”
“We use Plumbers Wholesale because of the great service they provide.They have a good inventory and variety of products. Nathan our sales rep is very knowledgeable and always a phone call away for any questions or help we may need. From Nathan to the counter sales people down to the delivery drivers you can’t go wrong. Always a great service.”
“Trevarrow Ace Hardware, being two great names in the hardware sales and service industry, has been a well established fixture of the comunity and the surrounding areas.A well known and reputable company that has been at this same location for decades.With it's well sized footprint, this store is larger than most other Ace Hardwa stores giving it a very large inventory with a wide variety of products.It is simple to navigate and the isles and the different departments are well marked making thing simple to find.You're guaranteed to find exactly what you're looking for with it's large selection, especially with the assistance of their friendly, helpful and professional staff.I highly recommend chosing Trevarrow Ace Hardware to be you first choice.”
“I love this neighborhood hardware. They give excellent one on one service. I needed plexiglass cut and they accommodated me, something the chain hardwares don't do anymore. Nice young man cashed out my purchase.”
“When I ordered my paint supplies from Ace ,I thought that I asked for it to be sent to the centerline ace hardware. Instead it went to the nine mile ace hardware. The three young sales associates there was phenomenal. I needed to purchase some additional supplies and they were very helpful in helping me to make my selections. A special shout out to Travis who brought my supplies to me, helped me select the primer and then put everything in the car for me.”
“I was in need of a couple small hardware items that did not seem to be available locally, and for which shipping costs made it prohibitive ($3 for the items plus $15-$20 S&H!). RBrooke was no different - when I emailed they said sorry, their sales & shipping process makes cheaper impossible for internet sales. BUT then the guy on the other end said, "But I just could send you the parts for free." Arrived a few days later, at no cost to me. I can't say much for their process, but the people and customer service philosophy are excellent!”
“Just like their ad says they are the most helpful people and they are the most helpful people Dan was amazing knew exactly what I was looking for I was in and out less than 2 minutes couldn't ask for any better”
“Ordered parts to fix our living room windows. Package arrived in a timely manner, and the only part that didn't work was something I ordered incorrectly.
The sales department is excellent, and Greg G. does a spectacular job emailing needed information for returns and helping customers find the correct parts.”
“GREAT customer service! With very knowledgeable people, It’s a one stop shop. If they don’t have what you need they are always happy to help you order it or send you to another shop who has it. Besides hardware they have the cutest store cat named Smokey:)”
“Great Place, always seem to have what I need and Frank over there can answer any question you ask lol I think he could guide you building a house if you let him lol lol GREAT FRIENDLY PLACE...”
“Received excellent customer service on Friday 4/5, was there around closing. I believe the man who helped us was the manager, totally professional, even made sure we got our purchase to the car, assisted us in finding items, and then was able to step in and provide help at the cash register since we were paying with a new credit card. Cashier was helpful as well. Just a really pleasant shopping experience.”
“As they didn’t have the size plexiglass I needed they did recommend another hardware store that did with option to cut to size, when they didn’t have too, so that was very helpful ⭐️⭐️⭐️⭐️”
“This review is so so long overdue that I’m ashamed because I waited so long and because I don’t know the employees name I want to make notice of for her constant excellence in customer service and here recently, dealing with my mother who has some cognitive issues with her aging health.
I stopped in yesterday to purchase a Zevo bug zapper for my apartment that upon ridiculous boredom and watching two flys come to their demise, works like a charm.
What needs mention though is the woman who always seems to be at the key cutting counter. I have had the pleasure of dealing with her repeatedly since moving back to Michigan and have needed keys cut and various other hardware items. Not only is her knowledge of the store beyond awesome, her patience and customer service is exceptional. She is always polite, courteous, and quick with a joke for the right person. Her patience with my mother though was beyond exceptional and heart warming to know someone actually still cares in this world.
She is a five star employee that Ace should be proud of as an example.”
“Have a very old Sears craftsman opener which needed the keypad replaced. Received the keypad and tried to program without success. Contacted Door Openers late on a Friday afternoon and received an immediate response from Marc. He went right into troubleshooting, asking what units were working and asked for the model numbers of the pieces I had. On Sunday evening I get an email from Marc saying that I had an additional unit plugged in to the wall outlet connecting to the motor unit. I never knew it was there. Simple instructions from Marc followed and within minutes of programing, I had a functional key pad.Happy I found these guys online. Fast shipping, great pricing and the best in customer service.”
“I started shopping here a number of months ago. They are well stocked with a variety of items - and they seem to always have what I need. More/most importantly, their staff is consistently helpful. The quality of what they sell + the quality of their staff = a great place to patronize!”
“Brian and the crew are wonderful people to have around ! Super friendly and always helpful. Joe is always right there with a smile and wonderful customer service skills! Nekko is super knowledgeable and super efficent with almost anything you need! Cannot say enough good about these guys ! Im terrible because i dont know the 2 wonderful ladies that work there also, but they are amazing also! Phenomenal crew all around!”
“Every time I go to this store I have a great experience. Service is great! Very helpful. Supervisor Kevin is always professional and knowledgeable of their products. Huge help on picking out the right hammer drill for my needs”
“Didn't have the standard size furnace filter that I needed. They don't have enough room on the shelf for different grades of filters. I went to another Ace hardware and picked it up.”
“This place saved Christmas for my family! I was last minute with getting our tree up and by the time I did we couldn’t find the artificial tree base. My 8yr old was so sad he thought Santa wouldn’t come without the tree. I went to 10 different places with no luck. I finally found this place and not only were they willing to go out of their way to make sure I got a tree stand, they made an offer for a used stand for $2! The $2 stand was a perfect fit! I am beyond grateful!”
“Very good Customer Service! I came in looking for some stuff and they helped me find them as soon as I came in the shop. I believe the workers name was Elias. Thanks Elias! ?Would recommend!”
“Recently purchased a weber magic touch charcoal grill.
The manager Conner was very knowledgeable and professional.
This store is well supplied and the staff is friendly.”
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“Best hardware store ever! All staff was knowledgeable and friendly. Erin was especially awesome! She searched high and low to find a very particular washer size that we needed.”