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“My mom is a frequent customer here, I tagged along one day and the ladies were really nice, helpful, patient and we shared a few laughs Right before spending over $170 for some items that were really nice with good quality.”
10AM - 8PM
27484 Novi Rd, Novi
Womens Clothing
“Today was my 1st time shopping @Buckle!! What a fantastic and gratifying experience!! Where should I start….I was greeted by Ayjah and she got right to it! She welcomed me in, asked qualifying questions and Eyeballed my size! She showed me a variety of different clothes and accessories! She wanted to get to know me as a customer! Customer Service was a 10 out of 10! I had no intention of making a purchase but how could I resist!! They have a wonderful variety of styles to fit everyone! She introduced me to Tom and he was very nice as well!
Ayjah signed me up in their system, offered credit, checked me out, thanked me for my purchase, and invited me to shop again!!!! WOW!! I definitely will shop here in the future! If you need someone to get you all the way together with the best fit and service, go see Ayjah!! Fantastic shopping experience!! Thank you!!”
“Just had a fantastic experience at this Vans store! I purchased some shoes online and needed to exchange them! The staff was super accommodating! I decided to then look at their clothes and accessories! I found some really great deals that were on sale to my surprise! The customer service was awesome all the way around! I definitely am a Vans Fan!”
“Yeah the stuff is a bit pricey. That's hot topic. You know that going in.
This location is one of the biggest I've been to. Everything is well stocked. Staff is always kind and helpful. Even when they are packed they get through the line fast.
Ive been to 30 or so hot topics and this is one of the best.”
10AM - 8PM
27640 Novi Rd, Novi
Womens Clothing
“I ordered $900 heels that I needed for this weekend and when they arrived I thought they were a pair that the store used for people to try on bc the bottom was scuffed and “worn” looking but the heel was fine and the shoe sticker was in new condition so I was like ok they aren’t used but the bottom is just messed up but I’m defiantly not gonna accept it and didn’t want to even bother to call Nordstrom.com and waste a few hours of yelling at them for a $20 e-gift card or maybe even less compensation so I decided to just return them and take the loss and be humble and get an average priced heel for my event, when I tried to return them obviously the sales person (wish I remembered his name bc he always helps me and also exceeds my expectations) needed to call a manager, the manager claimed that someone taped the bottom wore them and returned them, I was so confused bc even if someone wore them how do they still look “new”, George the manager exceeded my expectations and actually showed concern by both of us going back and fourth assuming what happened and he wanted to find a resolution although deep down both of us knew there wasn’t one. I already have low expectations in multiple areas at Nordstrom instore (mostly somerset) and online, so for George to actually care and be just as confused as how these got to my door in this condition is something that I’m not used and I felt so much better and appreciate the customer service I received today, thanks George and the other guy that helped me tonight.
My kid also wanted a ballon but there were no pink ones out and there was 1 sales person helping someone and I didn’t want to wait so I asked a lady that had a phone scanner in her hand and this lovely lady said she hasn’t made a ballon but she’ll try for us and she actually went in the back and came out with a pink ballon for us, absolutely changed my expectations of Nordstrom after dealing with this location today, thank you so so so much for the GREAT service!”
9AM - 10PM
43550 W Oaks Dr, Novi
Womens Clothing
“Was trying to exchange gifts I had received; however, they did not have my size. Robert in the shoe department was extremely helpful. He even tried checking other stores and online for me, to no avail. I did not have "gift" receipts for the shoes and 2 pairs of jeans I needed to exchange. I ended up getting Kohl's gift cards that had no expiration. They were on sale, which caused a few dollars less on the cards. Robert was so helpful and kind. Even told me to come back on Wednesday; it's Senior's Day lol for me.”
“Paid a visit for a couple of things for vacation. Everyone was friendly and helpful. Great selection of everything that I was looking for. Signed up with my birthday information and will receive a $50 certificate good on $100 purchase around my next birthday.”
“Came here met Evelyn,So sweet and patient with me she climbed up & down that letter 7 times making sure that ed Hardy fit to my likings ! Great customer service and cute clothes !”
10AM - 9PM
43705 W Oaks Dr, Novi
Womens Clothing
“Visited here after many years and found clothes quality have improved and are at much affordable prices. I was really amazed by quality, variety and prices. Must visit place if you need to buy daily wears within budget.”
11AM - 8PM
27150 Novi Rd, Novi
Womens Clothing
“I never had an experience like this before, but I went with my husband to buy white dress shirts. I recently had spine surgery and my stamina, strength and pain tolerance is not optimal. While he was shopping I moved a stack of shirts over from a low table and sat down. Now, I admit I was 100% wrong for doing this. A salesman walks over and aggressively says get off the table you’re sitting on shirts. I proceed to tell him I’m not and I needed a moment because at this time I’m disabled. He repeats the statement again with the same tone. I lean on my cane to get up which I was in the process of doing anyway. I meant no offense to the hard working people who have to go behind customers all day cleaning up messes. I place the shirts back and he stalks off. My husband was furious at the way this man aggressively spoke to me. It obviously should’ve been handled with grace, considering I had a cane. We did not make a fuss and I placed the stack of shirts back that I moved and I told my husband, “let’s go.” This man working in the men’s department on 3/1 was clearly not happy or was just having a bad day. After I posted this review I got a response from the general manager and I and I would like to say I really appreciate the follow up and in no way do I now feel that this one person is a reflection on the entire company. I absolutely have changed my rating due to her response. Thank you so much!!”
“Aeropostale has the best jeans and great deals! Jake is amazing! I was looking for a pair of jeans and they didn’t have my size so he searched online and found them in the back for me. Great customer service and great quality jeans!”
“I had the BEST experience at this store. I was desperately searching for a place that sold a decent strapless bra for women with a larger bust. So hard to find something that fits! But this Soma store was the answer. Marianna and Megan were the absolute best. I placed an order in the morning and then called in (I was in really in a tight spot time-wise) and they made sure that they pulled my stuff in time for me to pick it up on my lunch break and then helped me make sure everything fit properly once I arrived. They were helpful and kind - it was the best bra buying experience I've had in years. I don't usually write reviews on Google, but I was so pleased by my experience there I had to share. If you are looking for a good place to buy a bra or pjs in person, a place with actual inclusive sizing and colors, this is the place!”
10AM - 8PM
27812 Novi Rd, Novi
Womens Clothing
“Great customer service. Online order with Levi sent the wrong pair of pants ? They exchanged it for me right away and repair one button for me for a pair of pants that I got a month ago. Dylan was excellent with his customer service, great experience
?❤️”
10AM - 8PM
27234 Novi Rd, Novi
Womens Clothing
“I’ve been searching for months for stores where I can buy clothes made from nature materials without buying online. This was the best shopping experience I’ve had in a long time. Marsha was very helpful and attentive the entire time I was in the store. I’ll be back. Well worth the trip.”
“Great store with really unique products!!! They have super cool licensed apparel and products that are super popular like Totoro, Disney, Harry Potter, Jurassic Park, and Anime shows. They have lots of things like clothes, backpacks, mugs, notebooks, and stuffed animals. I love their selection of Loungefly bags and Disney stuff They also have fun little treats and snacks to try, Id recommend giving some of them a try!”
“Craig was a pleasure to work with! My fiance and I were shopping for outfits for our save-the-date photos for our wedding and Craig was so informative, patient, and kind! He even gave us a referral to a seamstress that we could use! I highly recommend this store and will definitely be returning!”
10AM - 9PM
27550 Novi Rd, Novi
Womens Clothing
“Please give Carolyn in jewelry a raise. She was such an angel!!! I stopped in quickly the day before my wedding needing to get my future husband a watch. I had a very specific type I was looking for and a budget. Carolyn kindly went to work on a busy Saturday and got me the best gift for my husband. He loves it and it looks amazing in our wedding photos. God bless you Carolyn!!”
“I went to this location at 12 oaks with my wife looking for an appropriate clutch style bag for a wedding. The ladies working the floor were so helpful, bringing out several styles, colors, bags what not so my wife could compare. Keep up the great customer service! We will definitely be back! Also they provide military discount with ID provided for all the veterans out there.”
“Really efficient returns experience and since I just wanted to get a new size ordered, the guy at the desk helped me match the discount I got online. In and out in less than 10 minutes without the hassle of needing to reorder myself. Thanks!”
“Staff was friendly even if I was there with my 2 lil girls that had No clue what they wantedFitting rooms were nice roomy and easy to get toMy girls gave me several gift ideas to pass on to Santa complete with photos”
“The employee there (I think his name was Kyle) was so beyond helpful. I always hate shopping for new clothes but he made it super easy and ending up finding a pair of jeans that fit perfectly!!”
10AM - 8PM
27500 Novi Rd, Novi
Womens Clothing
“I came to the store for my first time, and it was the cutest ever almost like boutique feels. if you’re looking for a specific outfit for an event this is definitely the store to go to the staff was so friendly yesterday I wish I would’ve gotten their names. They were so helpful. Set the dressing room up so cute and checked on me multiple times I will definitely be coming back here to shop. Thank you so much.”
“I came into Lululemon today with an issue. my pants had ripped while I was at work, and I really needed to get them exchanged. My schedule during the week is pretty packed, so it was important that I got this handled today. Julia helped me out and did an absolutely fantastic job. She was understanding, professional, and made sure the whole process was smooth and stress-free. She really upheld the quality and service that Lululemon is known for, and I left feeling taken care of. Big thanks to Julia, Mariam, and Kendall for turning a frustrating situation into a positive experience! Seriously this 12 Oaks Lulu crew is great!”
“Thanks to Ms. Janet for helping with picking out the perfect boots & hat for my 1st Ho Down event. She was very knowledgeable. I couldn't have done better without her help. Thank you so much Ms. Janet!!”
“Excellent Customer Service from moment I walked in. Bryan the manager was so kind I had to take a pic with him just to share how amazing he was helping pick a coat.”
10AM - 8PM
27318 Novi Rd, Novi
Womens Clothing
“After having my ego destroyed by another store in the mall.. I went to where I should have gone first. J. Jill. In less than 10 minutes,Sarah, my new stylist, set me up with multiple. interchanging outfits. I was looking for Gar Animals.. 2022 for adults. I have a lot of skills. Dressing myself isn't one of them! And guess what? I'm not a size 16, b***** I'm a medium. JJill is where it is at, and if you are lucky enough to find a person like Sarah, who took the tim to cuff my sleeves and make me feel like a million bucks. You are blessed!”
“This Windsor had excellent customer service, I went in because I’ve never really been a dressy girl and needed a dress for a formal dinner, but Brook and Quianna were literally lifesavers helped me figure out my size and gave their opinions on what I was looking for I couldn’t have asked for a better experience! Shout out to both of them thank you so much for helping!”
“What a wonderful customer service experience I received at this store. I came in with my daughter to look for a swimsuit. Haley helped me. She was fantastic! She picked out suits she thought would work with my body type. She was incredibly helpful and checked with me often, swapping out suit sizes. Haley made this the best swimsuit shopping experience I ever have had. I found a couple suits I love that I wouldn’t have tried without Haley picking them out.”
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“Amazing instructors and even better environment. This studio has changed my life in the best way possible. Pure Barre Novi is the ideal place to improve one's physical AND mental health.”