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December 2023 by Johnny Menifee
Tracy is awesome. She took care of me like family. She answered all my questions and called me back promptly when I left her messages. I would highly recommend Vibe Credit Union and suggest that Tracy teach new employees what great customer service looks like. Johnny
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December 2023 by Justin Clements
I searched all over town for the most competitive auto loan back in July and stumbled on Vibe. The rate was great, but what was more impressive was their Digital Services Lending Specialist, David Augustyniak. In order to balance my work and family I needed to be able to handle this transaction remotely and via email as much as possible to avoid interrupting meetings. David was SUPER informative over the phone, VERY quick to respond, and got me my paperwork faster than I have ever received anywhere else. Ultimately I took out another loan this month with David and it was the same. Not only do I recommend Vibe, but I personally recommend David for any lending needs. Dude is great!
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December 2023 by Rhonda Freeman
I truly appreciate the patience and understanding I received from Tracy H, at the Haggerty Rd Vibe Credit..I've had the pleasure in the past to have her assistant me. The Novi branch has some very awesome staff members!
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December 2023 by Davette Seldon
Mrs. Tracy Henry at the Novi location is simply awesome. So professional and nice.. She has so many helpful suggestions for my issue..
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November 2023 by Devan Rolfe
Literally one of the BEST!!! Credit Unions out there!!! it is literally the best one that I have ever been to. They give you loans. They reason with you. They have amazing staff and at all their branches at least that I am aware of. I appreciate vibe credit union so much.??
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September 2023 by Tracy Johnson
I had to share the awesome service, kindness and compassion I received today. I walked into the credit union already having an extremely frustrating day but luckily I had the pleasure of meeting Tracy Henry to help. I wanted to change my bank account #, and some beneficiary business. She reassured me several times that she would take care of each and make sure things were exactly what I wanted. During the process she started asking me little things about me and got me to eventually share my story, which I NEVER do. I cried in front of her and even laughed with her. I couldn’t believe how just her kind spirit and compassion made me open up like that but it was cleansing and I felt that she felt my pain. She took care of my issues, and provided her card and offered for me to reach out to her anytime about anything. She makes the funniest face, will have you laughing. Tracy, is a real Gem for that credit union!
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September 2023 by Joseph Arciero
I had an awesome car loan origination experience with Vibe Credit Union on 12 Mile in Novi. My loan specialist (Tracy) was great and made the process extremely easy and totally remote! Competitive loan rates and great service - what more can you ask for?
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September 2023 by John Nesbitt
Tracy Henry has great personality and attitude. She made sure to follow up on every conversation and at great speed.
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August 2023 by Kelly Segar
Tracey is amazing! From the moment I spoke to her on the phone she assured me that she would take care of me and she delivered. Excellent customer service and if I need services again I am definitely requesting her. Thank you again Tracey H.
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August 2023 by Chuck Berner
Hi my name is Chuck Berner I would love to thank Tracy Henry at Vibe Credit Union for Doing an amazing job of helping me buy my 2021 blazer and she continues to be a great liaison and very supportive to any and all of my needs and highly recommend her if you’re looking to purchase anything
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July 2023 by Tanji Grant
I don't usually provide reviews, however I must this time. Tracey and Sue, the branch manager went beyond expectations with their customer services for me. They took time to explain my account and it's benefits as well as got me set up with my phone app. Tracey and Sue, you are simply the best! I truly appreciated your time. Knowledge, and professionalism.
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July 2023 by Donnia Graney
Tracy Henry was refreshingly professional, supportive & transparent through my loan process. She answered any & all questions I had & was prompt to do so. Will definitely be reaching out to her again for my future vibe needs.
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July 2023 by Drew8783
Tracy is absolutely amazing!! Basically I filled out a loan application online, and within about 48 hours of Tracy working her magic, I am looking at my new car in my driveway. Won’t go anywhere else!
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July 2023 by Rebecca Howard
Tracy helped me with refinancing my car and she was amazing. I will definitely recommend her. And that vive credit union thanks again
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June 2023 by michele lepak
What a pleasure it was working with Tracy! She is very knowledgeable, professional and efficient. Excellent in customer service and I will definitely recommend her to my friends and family.
