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December 2023 by Gail P.
Antonio and Rob came on time did repairs and clean up after. they were patien, polite, and pleasant to have in my home.
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December 2023 by Carrie
Walked into the store looking for a new living room set. Found exactly what I wanted with no pressure from a salesman. Adam introduced himself and checked in periodically until I was ready. Even my 16 year old son said ‘Why can’t every employee be like this?’. Liz helped me through a very painless check out and I left extremely satisfied. Thanks Adam and Liz for a great experience!!!
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November 2023 by Franchelle Gibson
I went into the store looking for a table and my sales person was Joey. He was knowledgeable and friendly. The big thing for me is that I never felt pressured to buy, which creates a terrible experience and not one that would bring me back to the store. The store is also set up nicely and you feel you’re getting quality pieces.
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November 2023 by DeAnna Houston
Scott, the manager at value city and the two delivery men made it happen so we could have furniture by Thanksgiving. It was an awesome experience. The guys were great put tarps down to save my new carpet and we’re so kind.
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November 2023 by Callie Budman
Love our modern table and chairs ! Bedroom set for my daughter is beautiful! Our salesperson, Kastine, was incredibly helpful! Highly recommend her! Fallon, the sales manager did a phenomenal job of getting our furniture to us quickly! She bent over backwards to ensure we had all of our furniture right away. Excellent customer service from Kastine and Fallon! If you’re looking for furniture, they are your team! Go see them!
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November 2023 by Ms. Jeannie
I had a wonderful shopping experience with my sales representative Div. Very knowledgeable, experienced, professional and he kept me laughing. The delivery team is amazing as well. My set was delivered to my home in Detroit, by a professional duo. I would definitely be using them again in the future.
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November 2023 by Kale Crowther
Got the couches to work and was very nice. The couches in this configuration aren’t connected so unfortunately we have to have it plugged in at 4 different outlets until I get find an extension cord to minimize that. My issue is with the couch, not Ron who came to fix it. He did what he could…
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November 2023 by Markita
Ron helped us and resolved our issue with our adjustable bed frame. He was pleasant and even explained more in detail some features that we didn't know about when getting our bed. The original people that assembled our set did not give us this information in the beginning, so we highly appreciate Ron's service and honesty.
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October 2023 by Dana M.
I would like to start by saying I stepped out of my comfort zone and bought this beautiful but light colored sectional with the matching chair and unfortunately the delivery guy put a little hole on the side. The repair guy that came out was beautiful. The delivery guys were beautiful also attitude very respectful to your things coming into your home, the repair guy was extremely polite he said he would be here at a certain time, and he was on time he came in and He did the repairs and gave us very helpful advice and instructions on how to keep are furniture look good he was just a beautiful guy Tom thank you
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September 2023 by Sarah Smith
Kastine helped me out a ton when I came in after an online order was botched. She was so calm and sweet and helped me find an even better couch that fits my style better. Very happy to have found her and will be going to her and Value City for future furniture purchased. Ryan in customer service also made the experience a breeze. Made sure I got the order in time!
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September 2023 by deepu surapaneni
Kayla was awesome! As soon as I walked in she greeted me and my wife. I really appreciate that because she stood out from the rest. She was very professional and exceeded my expectations. She definitely know her job well! Thank you so much Kayla. I loved how much variety VCF had on display, variety in color, style, size, and price!When we decided which pieces we wanted, Kayla provided exceptional service and the checkout process was less than 10 minutes.
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September 2023 by Jalonda Gee
Purchase and pickup was awesome. Lou is a great sales person and Prince gave Great Customer Service when I picked my item up. They made sure I had everything I purchased and handled it with care. I will gladly return to spend my money at the Novi location because of the great Customer Service received by “Prince and Lou”.
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September 2023 by Varghese Philip
Amazing service, great discount, Greg was such a help and explained everything to us and was able to work with us in setting up interest free payments! Kaitlyn was very quick with the paper work and provided us with useful tips to get as set up for payment! Will definitely come back for more furniture!
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September 2023 by Cheryl Heppard
Loved working with Deborah! She is incredibly helpful, knowledgeable and efficient! She helped us choose the perfect couch and was so patient as we pored over fabric and color choices. Highly recommend asking for her!!
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September 2023 by Michael Berry
Waited almost 5 months for delivery of new recliner sectional. It's obvious seen through the pictures that they do not match. I'm not happy at all! Delivery men were very accommodating and took extra care coming into my home.
