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March 2024 by Song Wang
When I requested a tracking number, the employee at the far left desk replied, ‘It will be in your box; you don’t need a tracking ID!’ What a wonderful response!
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February 2024 by Sam S
Train wreck PO :/
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February 2024 by Shalon Ryan
Do not book an appointment for a passport at this location! Appointments are not on time and the person conducting the appointment was VERY rude when asked a simple question about how far behind he was!
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January 2024 by Cathie Pierce-Winters
TOM, who works at this location is AMAZING.I have had a multiple interactions with him and he is always helpful, kind, funny, and will do anything within his power to make your transactions smooth. I have had positive interactions with other workers at this location as well despite the fact that they are usually understaffed when I go there. Tom and other postal workers do the best they can even when they have a long line and they do so with a kind, and helpful approach. THANK YOU!
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January 2024 by Sharon Kniaz
Always prompt, professional service at this location
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January 2024 by Mark Skrelja
Horrible customer service this might as well be Detroit post office
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December 2023 by Eric Lewandowski
Consistent with other reviewers, this post office opens ~15 minutes late everyday. I would suggest that this post office adjust its opening hours at this point to avoid unrealistic opening targets. Postal staff are generally ok, but wait times are an issue. Late openings and wait times aside, this post office is well placed geographically and centrally located in Novi.
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December 2023 by PP Jordan
I would have given a zero star if that's an option! However, the system wouldn't let me post the review if I didn't mark at least one star. Called to inquire about my request of mail forwarding service. It took 10 minutes for a customer service rep to answer the phone. After she heard my issues, she just put me on hold for 45 minutes without coming back. I was on the phone for almost an hour for nothing. No wonder this place got so many bad reviews!
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December 2023 by Dragon Slayer (Dragonslayer)
One person only serving customers. There are staff behind working. You can see them but they don’t come to the front. The one assistant moves at a snails pace. Lines that go outside the door consistently. I have been here numerous times at all times of the day. It never changes. No chairs for handicapped and noone to help. Terrible service
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November 2023 by ratheesh k
Pathetic
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September 2023 by Jane
I have lived in Novi for 22 years and I just had the single worst customer service experience of my lifetime here (if you look at the reviews below, I have a feeling I was dealing with the same person). I have already spoken to the manager on duty and reported the incident to the USPS, so I won't elaborate here (I'll just say that an employee was blatantly disrespectful to me, bordering on abusive).Update: when I called and spoke to the manager on duty after the incident, she apologized and attempted to be helpful. The USPS also reported my complaint to the branch and another manager called me the next day. He discussed the incident with me, apologized, and said he'd speak to the employee and report it to the postmaster. So kudos to them for their follow up and attempt to correct the situation. As a result, I've bumped my rating up from one to three stars (before this I have had few problems at this branch - certainly never anything like this).
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August 2023 by Brett H
Sat for ten minutes without even seeing an employee, line getting longer and longer still no one. This is the worst post office in Oakland County.
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July 2023 by Jeff Mallory
I come here often, it is nearest to my house and is also open later than any other post office which I appreciate. However, I think I may have to start going somewhere else. The gentleman who is always (literally, always) at the counter can be quite difficult to deal with. Today was the last straw for me when I inquired about a service I really need that I heard the post office might have and he insulted my intelligence. I don’t know if he is overworked or ready to retire but I don’t appreciate it.
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May 2023 by Misty V.
if I could give it zero stars I would. Decided to use the post office to overnight a package that had to be there the next day. Instead, they lose my package. Package was for an event so since the receiver did not get it, it is useless now. What a waste of my time and money. Do not use the post office. They absolutely SUCK. I saw the clerk practically wrap the entire box with overnight express tape. So there's absolutely no excuse. So, not only did I lose precious time and money, the receiver ended up paying for something that they did not receive. Thanks, post office.
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May 2023 by Michael
Richard went above and beyond and helped me with packing three packages. He found the appropriate boxes that were the perfect fit. He's the most helpful and kind USPS employee I've ever dealt with.
