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December 2023 by Penny Williams
Will not be returning to this salon! Started out with a stylist, and had to talk her through how I needed my hair done. A stylist that has been to school should know this. Then went on to another stylist, who runs late and does not respond to your text messages. The prices at this salon is too overpriced. Then they want a TIP! YOU are overcharged when you go into this salon! I was going to be charged $35.00 for a trim. Not a cut but a trim! I called the manager, Holly who told me that the stylists are all masters and they set their own prices in which I responded that they both needed to be talked through on how to do my hair in which she got mad at me and defended them. If they were master stylists they would have their own salons!!!! It's very sad that many stylists that work in salons have licenses but they are not very good at what they do! Holly did not want to hear my concerns and I will no longer go to this salon. I am happy to say that I have found a great salon in downtown Farmington who treats their customers vey well and care about all their concerns. Not to mention that they prices are more affordable especially for seniors!!!! I will also be reaching out to JC Penney corporate to also voice my concerns. I will definitely be telling everyone that I know not to go to the salon at JC Penney at 12 Oaks Mall.
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October 2023 by Ryan R
Got a quick trim. Felt like I was going with my mom to get a haircut and then a photo shoot at the mall in the 90s...
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October 2023 by toni sroka
Brenda is amazing! I booked my initial appointment at JCPenney salon online, not caring which stylist I saw. Luckily, my appointment was booked with Brenda and now I won’t go to anyone else! I suffer from thinning hair, so going to the salon is not usually a good experience for me. Brenda took the time and listened to what I had to say and she actually cut my hair how I wanted it. She worked with the hair I have and I left there feeling fantastic! I’ve been back to her several times since my initial appointment and now I go to her for hair extensions too. At my consultation, we came up with a plan and she helped me pick the perfect color. I use the tape in extensions for volume. Brenda puts them in so well they last forever! She also helped me pick the right products to use and taught me how to properly care for them. Not only is Brenda excellent at what she does, she’s an amazing, caring person and a joy to talk to. I recommend Brenda 100% and I’m so grateful I found her!
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October 2023 by Valdene Maxey
I got my hair done by Brenda. She is so kind and sweet. She always ask again about your request. She is a very good stylist and I highly recommend her. She is the best*****
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September 2023 by Valdene
Benda has done my hair twice and she really helped my life. I get so many compliments including my guy. I am so grateful for finding her. She is very calm and questions you when you make a request. She wants to get your hair like you want it. I highly recommend her to everybody. *****
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August 2023 by Marcia Portis
Jamie always has me looking like a superstar
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May 2023 by Michelle
my daughter is biracial and we love going here they always do a great job on her hair.
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March 2023 by Macy Bell
I have seen Chris twice now at this salon, and his talent & knowledge really blows me away! I had a really bad color job over a year ago (different salon) and had him cover me with an all-over dark color this past November. He matched my natural color really well and gave me a fantastic cut with layers I actually liked. I just went back yesterday for highlights for Spring and WOW! I didn’t have a specific color in mind, but he brainstormed with me and spent a lot of time making sure it was what I wanted and that it wouldn’t look bad like how my old color turned out. He pays very close attention to detail and makes sure the job is done correctly. I truly appreciate him and his talent! I will continue to go back to see Chris for all of my hair needs. Schedule with him!Services: Hair coloring
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February 2023 by Ashley Stommen
Made an appointment for new years day. Told they would be open I got there and it's HARD TO FIND. They said the girl just didn't come into work. Super inconvenient for me. I was willing to spend some money to look cute for a party. Will never go back
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November 2022 by Karen Schnuell-Ruth
I came in looking a hot mess.I left looking professional and polished.Thanks ladies and Thanks to Chris for working magic.Services: Hair coloring
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October 2021 by Pamela St john
Monica did a good job with my handicap mothers hair. However, I saw her whispering to a coworker and heard her on the phone with a relative and both times she was making fun of my handicap mother and I.I have been taking care of my mother for over 40 years. I started when I was 10 years old after her major stroke at only 32 years old.Not only is this unprofessional, but its very evil. Plus, she had the nerve to charge $140 for a color, trim and style. We will not be going back.When we were there, there is usually only one or 2 other customers.Not an ideal salon.Service: Hair colouring
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October 2021 by Pamela S.
Monica did a good job with my handicapped mother's hair. However, I saw her whispering to a coworker and heard her on the phone with a relative and both times she was making fun of my handicapped mother and I. I have been taking care of my mother for over 40 years. I started when I was 10 years old after her major stroke from birth control pills when she was only 32 years old. We have had a hard life and to have some evil person sitting around making fun of us is just pure EVIL. Plus, she had the nerve to charge my handicapped mother $140 for a color, trim and style. To me, that this is all extremely HEARTLESS. Needless to say, we along with most everyone else will not be returning. When we were there, there was only one other customer. Obviously, not an ideal salon.
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August 2020 by Mandy Harless
I asked for 2 inches off she took a foot off my hair was past my bottom now I can't even get it into a pony tail not Happy!
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February 2020 by Citizen P.
My roommate went into the JCPenney salon one evening to get a trim. Her hair was washed and straight. She left the salon thinking her hair was properly trimmed. The minute I looked at her hair I thought she had not received a trim as planned. I took photos of her hair and she was flabbergasted! I thought she should have gotten a refund or return to see an experienced hair trimmer. It was not worth the trouble. I proceeded to trim her hair standing in the bathroom and it looked as if she had stepped out of a professional salon. I've never been to school and have no interest in being a hairstylist. However I have enough common sense, can see well enough and know how to cut evenly! If you want an uneven and unprofessional looking trim head on over to JCPenney's hair salon in the Twelve Oaks Mall. If you value your hair, time and money come on over to my bathroom and I'll trim your hair. Feel free to compare and critique. Remember I'm not the one working in a salon under the guise of being a professional who went to cosmetology school and received a license to practice.
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January 2020 by La Toya Moore
My stylist is sooo awesome!!