-
October 2023 by Kandice Marie
Worst experience ever! Paid $227 for a Google pixel screen to come over night. The new screen was defective and adhesive covered my top speaker. Returned after 2nd screen arrived only to have WORSE discoloration on this screen and glue damage around the whole seal of the phone leaving sticky black residue that will not come off. Obvious damage on the phone itself where screen was pried off. Both times the store did not open on time, my phone was not cleaned properly and was not ready by scheduled time. Absolute waste of money, was not given a screen protector as promised for waiting four days total for a phone that's been damaged more than the little crack in screen that was the original problem. Outside of building is overgrown and neglected and this is my own fault for not using better judgement. My screen was not properly cleaned before installation and now my front came has a fog like quality that I can not clean as it's on the inside. Also had someone else waiting outside for them to open because of screen replacement issues. DO NOT TAKE YOUR BUSINESS HERE.
-
October 2023 by Jeremy Doredla
Went in for a back glass repair. When I called I got one price, in person I got another. They honored the first price in the end. They neglected to tell me that they only do the repair on the weekdays over the phone, or that they would need to order the glass. One all that was done they also took 2 days instead of two hours as promised, and they gouged the metal on the back of the phone where they were scraping like crazy. Through the paint and into the metal. All that sliver is on the edges where it should be blue is damage caused by them. Absolutely would not recommend.
-
October 2023 by Nick Pah
Goodbye $200. Thought I payed for iphone screen repair at any time I walked in lifetime for only my current phone to justify the price, turns out to be a third party company you have to deal with yourself and now I can't get my phone fixed anymore.
-
August 2023 by K B
I had great experience. My phone had a swollen battery. Thought I was going to have to replace and was dreading the expense and effort. They ordered my a new battery that came in a day early and replaced. My phone good as new. So grateful! Much less expensive.
-
August 2023 by Kevin Maahs
My phone got water damage on vacation and i brought it here to try to data recovery. They kept phone for about a month, told me they were sending it to their offsite shop, then i called a couple months later to be told phone was dead. Fast forward a bit, i decided to plug my phone into my HP dock and see if Samsung Dex worked, sure enough it did and i was able to pull all my photos down to the cloud. Moral of story is don't take their word for it that your phone is dead. I'd get a second opinion if they can't do anything to it.
-
June 2023 by Alan Padilla
SCAM! AVOID AT ALL COSTS! I came in here to get my phone screen replaced and they did it for me in a relatively quick time. However, what they did not tell me was that they had broken the sensor that connects to my Face ID and the tech ANDREW said he could fix it right there. I spent another two hours waiting for him to fumble around and do nothing. He said he had messed up the sensor and would fix it for me by ordering a sensor for free. It has been a month and a half and have heard nothing back from them. I have reached out to them time and time again and have heard nothing. They have stolen my money and promised me a service and have not delivered. Also the quality of the screen is very low. Laggy and it has already cracked even with a screen rope type and brand new case on the phone. Don’t waste your time or money with this farce of a business.
-
May 2023 by Michael Denha
Andrew and Landen took great care of me. They were quick, friendly, and my phone was good as new after they were done with it. Highly recommend.
-
May 2023 by Austin Kittrell
This is the only place to repair your phone. They're the kindest people who deal with your devices with absolute care. They operate with integrity and honesty. I'd send any of my family here without a second thought
-
March 2023 by Noel Vladau
Sometimes they may take a little extra for their parts to come in but they always solve whatever problem I come in there needing solved, pricing is also very competitive when comparing them with other nearby shops. I had them replace my screen for my S21 Ultra it was a $450+ screen ... there was some accidental damage done to the GPS antenna while replacing it, when I addressed the new problem they immediately ordered the part in for replacement free of charge... It took a while for it to arrive and basically in that span of time I ended up dropping my phone again and this time instead of a cracked screen I ended up with some very minor pixel damage at the top right side. When the antenna finally came in and they replaced it for me, the day of arriving I had made them aware of the additional damage I just had done to the phone and when I had someone pick the phone up for me after their replacement for the antenna was complete... I ended up realizing that not only did they replace the antenna but also replaced my screen again...FREE OF CHARGE... I had just dropped nearly $500 on that same repair earlier that month. The weird part is nobody even told the person that I had picking up my phone or myself about the extra repair... I was so shocked & greatful I couldn't believe it. For this reason they've earned me as a customer for life. ??
-
March 2023 by Tevin Gripper
S/O to the owner Mr. Haddad, keep up the good work. I took 2 phones that needed screens to be fixed, and not only did he fix the screens but he also fixed the frames as well. He even followed up a couple days later to see how the repairs are doing. My mans does great business.
-
February 2023 by L Klam004
BEWARE- Warranty company sent me to The Phone Clinic to get my screen replaced on my iPhone. Now phone has error message that the screen is unauthorized. Rude guy at counter said this is normal. Had I known this, I would have taken it to the Apple Store. Asked to talk to manager but guy REFUSED to give me the manager’s phone number or email. Stay away from this place!
-
December 2022 by Xhoi Sulce
Brought in my One Plus 9 for a screen replacement, took over a week for it. Ended up messing by motherboard by not putting it on correct. Would not recommend at all.
-
December 2022 by billpsu92
Stay Away, there are better services. The policies and commitment to customer is lacking. Don't take my word for it, just ask them. No Refunds! And they actually charge you the credit card transaction fee. Wow, what reputable small business committed to customers makes customers pay these fees. For me they mislead the timing of repair, made me pay a deposit and took one week to get part when it should have taken a day. They refused to proved a refund and made it difficult, requiring 3 trips and 5 phone calls. I found another provider that did not charge me a deposit, ordered the part I came in and this other provider fixed it same day. Stay away from phone clinic as they are shady!
-
December 2022 by Stinger1595
DO NOT GO HERE, this is one of the worst phone repair shops in Novi. Even if they fix your screen the adhesive they use will release in 6 months to a year and you have to get a new one. Also, they will never honor any of the warranties they give, even if you pay 100 dollars extra to get it, they just say 'oh it's damage you caused so we can't fix it.' despite the only issue with the phone being that the screen fell off. Overall this is a terrible business and there is always a better option even if you have to drive 30 minutes. They are so bad to the point I have filed a complaint with the BBB. I strongly warn anyone to stay away from these people and this business.Update: after taking it to another shop I learned that even on top of everything mentioned above, they forgot one of the screws for my battery as well as broke my face id. Once again I can't stress enough how scummy this business is, they do not deserve anyone's time or money so please stay at least 100 feet away from this business at all times.
-
November 2022 by Nina Ayers
They fix everything I have.IPad/ iPhone/ apple watchThe staff is great. The turnaround time is good.
