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October 2023 by Mike M
I came to Tappers looking for a ring for my girlfriend. Tony had exactly what I was looking for. He made the process hassle free and was a pleasure to deal with. Unfortunately the ring did not fit but Tony was there every step of the way to ensure I was completely satisfied as the ring was resized. I will definitely be a repeat client thanks to the fantastic service and experience Tony provided.
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October 2023 by Michael Trupiano
My sales person Sophia Micham was extremely helpful in helping me with purchasing a Tagheuer watch. I will definitely return to the store in the future. It was my first time to Trapper's. I would like recognize Parker Atwell for looking at watch I brought in to get quote on to be fixed. I feel like he explained questions l had about repairs and was very helpful.
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October 2023 by Mira Dbouk
We went to Tapper’s when we were looking at engagement rings. Marita was so incredible to work with. She walked us through every step. She was so informative on how to select a center stone that was right for us. We went back to Tapper’s to pick out our wedding bands. I wanted my wedding and engagement band to match and the process was so seemless. Tapper’s created my wedding band, and resized my wedding and engagement band for the perfect fit in only a few weeks. From walking into Tapper’s for the first time to shop around to walking out with our rings, it has been an easy process all around. The best part of Tapper’s is working with Marita every step of the way. If you are looking for rings, we highly recommend stopping in and working with Marita!
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October 2023 by Rosanne O'Hara
Outstanding customer service from start to finish by Marita Bowers. She was professional always followed through to answer questions promptly and was critical in a wonderful customer experience. The new location in Novi is fantastic. I will be happy to recommend Marita and Tappers to my friends and family.
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September 2023 by Evangeline P Latson
We came here to have my watch adjusted to my size. To discover that I can actually do it myself. Parker explained it to me and showed me how it works. He still did it for me, no charge. I thought that was just a great customer service. He was very gracious. We were very impressed. It's a classy but not snobbish place.
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August 2023 by claudia griessmann
My recent visit to Tappers was an absolute success! My salesperson Maria was so helpful and patient while I chose a bracelet for my daughter, a bracelet for myself and create a pendant necklace with a ring inherited from my mother.Maria rescheduled her lunch break so that she could give me her absolute attention to complete my transactions. I find sales help post Covid has been a huge problem but you won’t find that issue at Tappers. Everyone in the store was eager, without pressure, to assist me with my purchases.It was a great experience shopping at Tappers and thank you Maria for all your efforts.
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August 2023 by E. B. Snodgrass
My very expensive watch that I got at Greenfield Village 8 years ago needed a new battery. I have to have a jewelry store do it since they need special equipment. It is made out of recycled copper and stainless steel from a old factory in New York. They only charged $16 which is the normal price in the past. Since they are having their "famous" good fortune sale where you choose a fortune cookie and see what the discount is. Anywhere between 20 to 50% off. You DON'T get to do this first, you have to be buying something. This place is full of too expensive jewelry. After hearing the radio ads for years, I thought they may have stuff for us normal working stiffs. I finally found small pearl earrings for $85. My cookie had 27% off so brought it down to $60 something. Glad I finally stopped in but when I need good earrings, I will stick to the jewelry store in Monroe that understands most of us don't have money to burn. At least they have lots of sales people.
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August 2023 by Cynthia Sipperley
Maria was so Professional, kind, friendly, extremely helpful and very knowledgeable with and about our Diamond purchase. She explained in great detail about the piece we choose and the differences of other stones, cut, clarity, and color. She laughed with us, she shed a few tears with us. I could not be more happy with my stunning Diamond Anniversary gift from my husband!! 40 years!! Maria softly guided us throughout the store pin pointing exactly what I was looking for. No upwelling whatsoever. Just a true genuine, honest , hard working lady. Thank you again and again Maria!!! I’m still smiling!
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July 2023 by James Hadley
I've always had great buying experiences at Tapper's, but this one was unique. It's no surprise how difficult it is to secure some of the more desirable Rolex models, so when I stated my interest in this Explorer II, I did so with the knowledge that I would be take a while. What I didn't anticipate, though, was how great Elisa would be through the whole process. I would think to check in every so often to reiterate my interest, but more often than not she'd check in with me first. Every communication was pleasant and reassuring, and I never lost confidence that she would do everything she could to make this dream of mine come true. Then she called with the great news. I have to say, the entire experience from start to finish was wonderful. I'm almost glad it took as long as it did, because it allowed me to build a relationship with Elisa and Tapper's...and one I hope to continue to build upon for a long time to come. Thank you!
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July 2023 by Troy Grantham
My wife and I stopped by today and worked with Maria - she was very knowledgeable, patient, and warm. She showed us tons of options for an anniversary band for my wife and we found the perfect one. We really enjoyed working with Maria! We will definitely work with her again!
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July 2023 by Sean Cratty
First stopped by the store a couple months or so ago, and since have had nothing but great experiences with the staff! Very welcoming team - one visit I was even able to have a private viewing of the latest Bvlgari collection. Have since returned to inquire on additional watches I hope to someday add to my collection!Yesterday I worked with Marita and she helped guide me through some jewelry purchases for my wife for our upcoming anniversary. Absolute gem of a store and staff and can't recommend enough and will be back soon!
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July 2023 by mark krysiak
Each experience at Tappers has been great. I highly recommend Elisa; her sincerity with customers is evident when you work with her. Also her knowledge about Rolex and other brands of watches is excellent.
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June 2023 by Amanda A.
I ordered a 2 Rolexes and they both came in at different times and very unexpectedly. So unexpected that when I had time to pick them both up, I had my 5 and 7 year olds with me. Sophia my salesperson was so sweet, gracious, and kind, she serviced my kids and made sure they were comfortable before she took care of me. My kids were insistent on seeing the diamond loft, and much to my hesitance, I took them up. The gentleman was so kind, he told my kids they could see anything they wanted upon their request. I didn't waste his time, but it was such an amazing gesture. I was so anxious and nervous to take them with me. You would never think that a beautiful jewelry store would be so kid friendly, but my kids had a blast. Thank you Tappers Novi, and Sophia for your amazing service!
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June 2023 by Pamela Linton
An absolutely lovely experience. I chose Tapper’s to reset my original wedding diamond and enthusiastically recommend. I had wanted to do this for a long while and Terry made it an excellent and relaxing experience. He was patient with my indecision and provided excellent guidance. I never felt rushed as he took time to explain various settings and answer my many questions. I loved working with Terry - he was professional, friendly, and shared in my excitement. I picked up my ring today and am thrilled - it is stunning. Tapper’s is beautiful, Terry is great, and I highly recommend both.
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May 2023 by Leslie Noye
I recently had the pleasure of working with Marita at Tappers to purchase my Cartier watch, and I cannot praise her enough. From the first moment I inquired about the watch several months ago, Marita was incredibly helpful and patient as I considered different models. She ultimately helped me secure one of the last timepieces before it was discontinued.Despite the wait time to get my watch, Marita always kept me informed and made sure I felt valued as a customer. I am truly grateful for everything Marita did to help me acquire the watch. Her professionalism and expertise made the entire process seamless and enjoyable. I would highly recommend Tappers to anyone looking for lux timepieces and jewelry. Marita will ensure you receive top-notch customer service and a memorable shopping experience.
