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November 2023 by Lakeysha Moore-Washington (Keysha)
Great customer service. I didn't purchase anything but I did find a bracelet that I will be back for. They didn't have a sale at this time. Our sales lady was a pleasure to speak with. She gave us some knowledge on what was coming out soon and also helped my friend with her purchase. I learned that a necklace I got for my five year anniversary with my company came from Swarovski. It's a gorgeous necklace that is a classic style. I've had mine for 3 years now and it's still beautiful.
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July 2023 by Jennifer W.
I absolutely love this store. Customer service is superb. Of course, the jewelry is what brings me in time and time again. Swarovski has been one of my favorite brands for many years. I've placed online orders also and pick them up in store since I'm at Twelve Oaks often.
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January 2023 by Whitnie Denard
The sales associate was really nice and helped my friend find the perfect set of earrings. She walked us through the different jewelry items and even told us what was on sale. I love Swarovski!
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April 2022 by Pat Benton
Great service by Rebecca. She really cares about her customers and I will go back to her store in the near future.
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February 2022 by Debra Maes
Beautiful jewelry....all rodium plated...wish it was real silver and gold.....still beautiful to look at...
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November 2021 by Patti Dawes
Friendly staff!
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June 2021 by Naomi Nitz
I want to thank Rebecca for her patient & outstanding customer service at the Swarovski 12 Oaks Mall location today! I really appreciate all of your help and I LOVE MY RING!!!
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February 2021 by James Walker
Excellent staff and they are very knowledgeable. Will be returning to shop there again soon !
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February 2021 by Rachel
Good service, great for if you need a gift idea
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February 2021 by RJ Rauen
Seemed like I was botheringthem, slow service. Limited to 3 people
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January 2021 by Lindsey Jones
I was in Swarovski a few weeks ago. I was desperate for a ring and needed a specific size. The associates made every attempt to find the ring for me. They were friendly and pleasant to talk to.The store appeared clean, they were practicing social distancing and cleaning regularly. I felt very comfortable in the store.I went in again today. The same two associates were there Kayla and Ireana. They seemed to remember me and offered me assistance right away. Ireana and Kayla make a great team and I enjoyed talking to them while I was there. I love when associates are friendly and value their customers. It makes a huge difference.
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August 2020 by Hala Aoun
Beautiful pieces but customer service could be better
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January 2020 by Ryan James
You can find extremely beautiful pieces here! Worth stopping by and treating yourself to something shiny!
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August 2019 by Yolanda Greer
Jewelry worth wearing. So beautiful.
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June 2019 by Jana Goodwin
Manager Jen was very helpful
