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February 2024 by ella Strang
My service was not ideal. I order a grande pink drink with no ice and a cup of ice on the side. My whole drink was cold foam and I never got the cup of ice. Also there were four strawberries total. Not good service not a happy shopper.
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January 2024 by Morriseia Johnson
This place has progressively gotten worse over the years, short staffed, always missing items such as fruit, sandwiches, or non dairy milk like oat or almond. Most co workers seem fine but the management is poorly misplaced and their employee rotation rate seems high I always see someone new here, by the sounds of it and what I’ve heard from employees there’s always drama or conflict between workers. I’ve talked to corporate about a lot of things at this location. They should lose their license honestly with how unclean it’s gotten too. they removed the self serve bar and there’s this one kid who always makes drinks wrong, and seating has practically shrunk to two small tables, it’s always a wait to get something here. Really hope they get things together here for their own good. It’s a shame really.
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December 2023 by Nakisa Hekmatjoo
Asked for almond milk and got regular milk! I’m very disappointed in Starbucks. You’re
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December 2023 by Balakumaaran Natesan
Savior, saving frm headaches. Never missed to get extra empty cup and they do never hesitated to give an extra cup for sharing. Nice staffs at all the centers I
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November 2023 by Jennifer W.
This Starbucks location is convenient because it's located in one of my most frequented stores. Macy's! I usually order a spruced up drink recipe I've found online. This location gets crowded at times, but the workers are efficient and keep the line moving.
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August 2023 by Die Wäsche
Starbucks is always a guarantee.
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February 2023 by A C.
I got in right before they closed. it wasnt even 8:00 yet. and there were two gentlemen working. the blond kept talking badly abt the women who went before me. very un professional. the other guy. i asked for a pink drink with (no berries!) and there was a CRAP TON of SEEDS in my drink. i couldnt even drink it because i was just getting straight seed. will never go there again. and wouldn't recommend anyone else to
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January 2023 by Oscar Walton
Best coffee
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January 2023 by Jeffrey Parker
I was a bit hesitant to come here due to the low scores, but this was actually one of the better Starbucks I've been to. They had 4+ employees and were fast and friendly, so I was in and out in just a few minutes. They also accept Starbucks rewards/gift cards, so it's a great place to spend them while at the mall.
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December 2022 by Momo79
Dear lord have mercy on customers nowadays!!! Does Starbucks even train their employees anymore? Visited the Twelve oaks mall today with my son and stoped at Starbucks for a “classic macchiato”…I even made sure to tell the cashier specifically to put 3 shots of espresso and the “foam” of the milk, that’s it- nothing else in my drink…??♀️ well first time I get some mocha drink…told the girl that I ordered a classic macchiato and the girl had no clue…I proceed to explain it to her and I end up getting a cappuccino. At that point I grabbed my drink and threw it away bc I can’t have that much milk in my coffee… it was overly explained but still they couldn’t get it right…unbelievable!
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November 2022 by Kevin Flecha
Slowest service ever received.Employees were more focused on whatever conversation they were having than attending customers.
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November 2022 by Janice F.
Manager was very rude. I called and told her I got hung up when I was calling about my watered down drinks. She replied with i was there, he said im sorry about that he was not being rude. I said I was talking and he hung up in my face. She said there was another customer in line. As that was more important then my phone call. I called back three times they ignored my call. Lack of management is explaining the horrible customer service.
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September 2022 by Jacqueline Champion
Staff was rude no personality. They were just the worst
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April 2022 by STÄCİ lee
The 2 ratchet girls who takev30 minutes to make drinks poorly while cussing and laughing need to be fired, there ate kids in the mall!!! Terrible
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January 2022 by JJ
So nice even in a big rush!