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January 2024 by Daniel Duncan
This hotel is not a four star at all. These rooms are not updated. The televisions are not even updated the service here sucks you may not get breakfast if the breakfast person doesn’t come in. I do not recommend this place and if I could, I would give it zero stars and I would never stay here again I have stayed in hotels in Novi and I have never had problems but this place you have better service in a motel than here in the price they charge for a room is not even worth it
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January 2024 by C C
One of the BEST hotels i've ever stayed in. Very clean room, nice and friendly customer service. Great location for where i was going to. Nice restaurants near by!! All around as you can see 5 stars!
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November 2023 by Alonzo Horton
The location and price of this hotel is good since it’s right by a lot of shopping, restaurants, and the freeway. The only issue I had when staying was with the first room sink, which was stopping up when I was washing my hands. When advising the young lady at the front desk on the night of check-in, she immediately switched me to a new room with no issue since maintenance was gone for the day. I asked for housekeeping to come and clean the room and the young man at the front desk in the morning advised that the hotel was completely booked and he would try to fit my room in to be cleaned. Let’s just say the room was never cleaned and when calling for new towels an attitude was given. The rooms could use a little more detailed cleaning and some type of freshener used when cleaning the room.
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November 2023 by Leonard Raykinsteen
This hotel is simply terrible - took 45 minutes to check in, got the key and went to the room, opened the door and entered the room which was already occupied by other guests. Cancelled reservation and will never come back.
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November 2023 by Mikayla Polly
BED BUG OUTBREAKWe checked my grandparents into this hotel late at night on 10/8 after an apartment fire displaced them, as it was the only hotel in the area with a handicap accessible room. Early morning of 10/9 my grandma found a number of bedbugs in the bed. I suppose we should be grateful that they lost all their belongings in the fire, as it minimized the potential infestation.I spoke to the manager to cancel the rest of the reservation and informed them of the issue. They suggested that the issue was pill bugs (rollie pollies), which tend to occur this time of year. While there were a number of pill bugs in the carpet, it was the small brown insects in the mattress that caused issue for concern. Upon clarifying this, we were offered a *half* refund, as the 10 hours in a bedbug-infested room did not constitute a full refund. Perhaps the most off-putting part was that he said he would be “shutting the room down” for a full deep-clean because they take the concern seriously, but not seriously enough to truly rectify the situation. The sad part is that my grandmother had such a good experience with the front desk person that she would have considered staying here in the future if management had made this right.
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October 2023 by John Miller
Picked the place due to proximity to my kid's new place while visiting. The room was quiet, lower priced and clean, but showed evidence of minimal care that raised some concerns. A $1 switch plate was broken and not replaced. Adhesive was left attached to the shower wall. The caulking job around the shower in the bathroom was worse than what I can do, lol. Details matter and make me wonder what else was not maintained.
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September 2023 by Brice Lee
We checked in and I will admit the room was not cleaned it seemed like it was just put back together. We found lots of hair in the shower drain soap holder had stuff all over it towels were dirty bedding was also gross. I’m not sure if they just had someone that wasn’t doing their job correctly or what was up. We obviously talked to the front desk attendant he was great!! Quickly tried to rectify the situation upgraded our room offered to help us move our things. The room was much better however it still seemed a bit on the dirty side that may just have been because of the first impression. Friendly service not so great rooms.Nearby activities: The mall is close mini golf escapes rooms lots of restaurants and bowling and frozen yogurt shop
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September 2023 by Scott Paniwozik
Great stay!!lots of negative reviews,hesitant to book but AWESOME stay!!clean,close to everything. Front desk was very friendly and accommodating! Even matched online rate when had to stay extra night ??. TV could be better,overall wonderful stay. Absolutely would and will stay again!
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September 2023 by Ashton T
Normal procedure for a hotel is, charge for the room, and charge an extra fee as insurance that will be refunded at a later date. Sonesta decided to shake things up by charging the card used to rent the room $150 + $285 for the insurance...and then charged the card used to pay for the insurance $150 + $285. Doing the math, since the Sonesta staff clearly can't, that's $870 for a single nights stay! But since its "the banks fault" there is nothing they can do. Refunds are pending as of this review, but the point more so is that they screwed up multiple times by charging both cards, Thank you for making sure that we have no money set aside for the next week and a half, truly a great way to spend a vacation. They also up charged the advertised room by about $30 for the base price as well, also fun!
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September 2023 by Dom Cirimele
This hotel is nice. However the staff are a complete joke. Front desk lady didn't ask me for a credit card for incidentals, immediately charged me an extra 150$ on my debit card. I asked her to fix it and she proceeded to charge my credit card 150$, but the charges on my debit card are still pending! Now I am broke until payday as WELL as my credit card being overmaxed. I tried 3 times to talk to front staff about it, they said there was essentially nothing they could do and I would just have to wait 5-7 business days for the incidental fee to be refunded. Thanks sonesta!
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August 2023 by Erin Rodenhausen
Location is very convenient and staff is friendly.My room wasn’t the best.Fridge did not work.Lampshades we’re torn up.Just felt a little dirty.I was a solo female traveler and didn’t feel completely safe or comfortable when I usually do.Probably would not recommend to a friend.
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August 2023 by Valkyrie
It's the Little Hotel That... Couldn'tWe just spent 4 nights and 5 days at this hotel and while the location is great (except for all the closed roads and road construction), the hotel not so much.The front desk woman when we checked in was very nice though she couldn't help us with directions to avoid the construction so that was a setback. Not being from the area we didn't know any workarounds for avoiding the construction.The room was good. Big and the beds looked clean, but there were paw prints and nose bloops on the sliding glass door to the balcony and the refrigerator never worked properly to keep anything cold. The TV was static-y and the channel selection is minimal.It's a pet friendly place, which is great, we almost thought to bring our pup because of it, but the animal urine smell in one of the elevators was pretty noticeable. Needs a very good shampooing.We did have to ask for our room to be cleaned. We requested no service the first day because we got there late, thanks to construction, so there was no need. The second day we asked for extra towels so we could swim in the pool, but they never came to clean the room let alone leave extra towels and the pool was broken so extra towels didn't matter anyway. We did have to ask the front desk for clean towels when we got back that day. Finally on the 3rd day they cleaned the room.One of the elevators broke while we were there, and the pool was inoperable for most of the time because of a chemical imbalance. On our last night the pool was finally open so we thought to take an hour or two and relax before heading home the next morning. The pool was SO SO SO SO cold it was unenjoyable and even staying in it for 15 minutes, it was so cold you just couldn't get use to it so we went back to the room for lukewarm beverages from our fridge and a show that was full of static.When we were checking out the next morning, there was a lady in the lobby wanting to know about breakfast - it doesn't begin until 8 and the prices are extremely high - $14 for just a croissant sandwich. You'd be better served eating breakfast at the nearby iHop or First Watch - which is always amazing. The front desk attendant when we were checking out only kept asking us to let him know when everyone was out of the room to make sure we weren't squatters, because that must be an issue?Will never stay here again.
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May 2022 by Todd C.
How is this place in business? Lol. Bathroom was disgusting. Feces in the toilet. Rim was filthyTV was about 30" had 10 channels 4 had no sound. LolNo Continental breakfast No coffee. Don't stay here. Looks good from the outside but appears to be an old best western on the inside. If you chooses to stay, you've been warned.
