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August 2024 by Shruti Parikh
I had a very good experience at the Sephora store recently. I especially want to highlight the exceptional service provided by Jay. Jay went above and beyond to help both me and my sister-in-law find the perfect makeup match. Jay’s knowledge and expertise were impressive, and he took the time to understand our needs and preferences. Jay’s friendly demeanor and patience made the entire process enjoyable. Thanks to Jay, we both left the store feeling confident and happy with our purchases. I highly recommend visiting this Sephora location and asking for Jay for an exceptional beauty shopping experience!
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August 2024 by Eric Cheat
some of the staff were nice i guess but me and my friend felt like we were being stared down the whole time and trapped by employees
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July 2024 by A Fibingr
Fred is the best! Thank you Fred for creating my account and making me feel so comfortable and taken care of! Xoxoxox
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June 2024 by Ellyn Marmaduke
Fred from the Novi location was so kind, knowledgeable and helpful with helping me find my right foundation shade!
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April 2024 by Monica Hoffman
I was in here last night close to closing time and Brittney and Heather took such amazing care of me. They never made me feel rushed and really helped me find a whole new foundation and concealer routine. They were kind, friendly, and professional. In this day in age it is sometimes hard to find great customer service as it can be a difficult job, but these ladies went above and beyond and I will come back again and again for their services! Thank you so much ladies!!
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April 2024 by Luckycharm
Why do you have phone number if you never answer the phone and why when you finally pick up you have a sarcasm tone then in a rush to get off the phone couldn't even let me get a word in smh
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March 2024 by Marweh Alhaydari
Emma did a great job with my makeup.
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February 2024 by Sandhya Padmanabhan
I went to this store yesterday to collect my birthday gift and an online order I had placed for pickup. There was an older middle aged woman employee with short black hair by the entrance who first of all seemed kind of unwilling to help. After I picked up my gift the kind employee who did the billing asked me to go to the online pickup spot by the door. This older woman employee with the short black hair who was by the pickup spot was rude, dismissive and refused to help. Another employee helped me pick up the order and while I was waiting to get my order, the person who came to help said she smells coffee from the coffee shop opposite the store and feels like having some and this older employee with the short black hair had the audacity to say to my face that the smell of coffee was probably from me and my husband and we might have had a cup of coffee! I am shocked at the kind of service this woman gives here. Not only was she insulting based on some preconceived speculation which I feel was probably racist, she was unhelpful and disrespectful. I will never come back to this location of sephora.
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February 2024 by Lisa
They need more people walking around wiping stuff up and cleaning the testers it’s such a gross mess in there now and over run with pre-teens touching everything
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January 2024 by Marianne Yanez
Came today no one asked if they coukd help until I flagged someone down myself the store use yo be so friendly when Paulette or Pauline was the manger I don’t know who’s running it but it makes me not want to go back
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January 2024 by Farah Qureshi
Best staff and amazing service!
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December 2023 by Marianne Swartz
Came today no one asked if they coukd help until I flagged someone down myself the store use yo be so friendly when Paulette or Pauline was the manger I don’t know who’s running it but it makes me not want to go back
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October 2023 by Taésha T
I walked in the store, instead of being greeted I was asked “Are you looking to buy something or just looking around?”What kind of customer service is that? Good thing I knew exactly what I was looking for. I refuse to deal with anyone who has that type of attitude. Do better Sephora.
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September 2023 by Kody Abdo
Don't buy front them online. Ordered a bunch of items and everything came used, I sent it back and they would not refund because everything was used
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September 2023 by Madison A.
The last visit I made to this location was for my little sisters birthday to which she had a gift card. My sister is 10 and super into skin care so she begged me to take her to use her Sephora gift card and I obliged. I rarely come to this location because of the staff. I don't carry a purse or anything like that I prefer to keep my card in my phone so I had nothing else on my person and was also carrying my sisters gift card in my phone. An employee asked if we needed help, which I replied no thank you she knows what she's here for. That employee proceeded to follow us around the store to the point where I was uncomfortable and wanted to leave. The only reason I didn't walk out was because like I said it was my sisters birthday and she really wanted these items. I understand watching out for theft but like I said I had nothing on my person and along with that we had a basket to which my sister was putting the stuff in that she wanted to purchase. Honestly felt that I was being profiled. The staff needs to learn how to properly handle theft prevention. I have worked in retail a long time and would never approach someone like that, maybe watch out for the people with huge bags and sketchy behavior instead of judging people based of appearance. I now go to the Sephora inside of kohl's instead of coming here just because of this.
