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October 2023 by Taésha T
I walked in the store, instead of being greeted I was asked “Are you looking to buy something or just looking around?”What kind of customer service is that? Good thing I knew exactly what I was looking for. I refuse to deal with anyone who has that type of attitude. Do better Sephora.
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September 2023 by Kody Abdo
Don't buy front them online. Ordered a bunch of items and everything came used, I sent it back and they would not refund because everything was used
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August 2023 by S C
Large selection of cosmetics and fragrances. Went on the weekend so it was busy. Some aisles were difficult to get through or check out what you wanted to because of the volume of shoppers. Good lighting and nice displays make it an enjoyable experience.
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August 2023 by Notebook
Absolutely amazing they have amazing perfumes they have amazing makeup and the staff is always so nice I love Sephora so much and the selection of skincare products makeup lipstick and so much more it's just absolutely amazing! The staff is always super helpful and kind I highly recommend for any beauty products
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June 2023 by Laya Antonescu
I usually get amazing help from Sephora employees but there was a woman with blonde short hair who was absolutely rude. I came around 5 and it seemed as though I was an inconvenience to her even though I never asked for any help, I was browsing. Thank you to the kind woman at the door but I will not be coming to this location because of my experience.
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May 2023 by Shawntel Harris
I ordered a bottle of cologne before cut off at 5pm, for same day delivery by 9 pm. I get an email that says my order will arrive by 8pm. 8pm comes and the order is still in processing. I call the store. A lady, not sure if she was a manager or not, told me that they close at 8pm and that’s why I didn’t receive it. I asked how can I be reimbursed for my $6.95 same day delivery fee if I didn’t get it the same day and I ordered before cut off. She then told me “you can cancel the order”. Cause apparently that was going to fix the fact that I still WANTED my order!I don’t recommend same day delivery at this location.
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April 2023 by Stephanie Stringer
I asked my husband to go in and get me a sample of a perfume while he was at the mall that I was going to buy if I liked it. (I have a birthday coming up and I like to treat myself) When my husband went in and asked a worker for the sample, she rolled her eyes at him and told him that they don't give out product for free.1. She could have politely told him no, but instead she gave him an attitude.2. Sephora gives samples for EVERYTHING.I can't say I'm surprised given Sephora's reputation...but I guess I'll be buying elsewhere.
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April 2023 by Jason Lee Richert
Had to return an item purchased yesterday. Staff was ultra friendly & helpful today too!Not a cheap storeThey have a lot of different fragrances to pick from
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January 2023 by Jasmin Marie
My last few experiences at the novi store have been terrible I was in the store twice with no one asking if I needed help so I just left. The shelves were literally empty for weeks but online it says it’s in stock just wasting gas to not be greeted or helped and no products in stock. I never have this problem at somerset Sephora so I’ll make the longer drive there instead from now on.
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October 2022 by Amy Metzner
Nice and fun store. All the employees there and manager were very helpful and friendly. Found what I went in for... Rare Beauty. The young lady that was helping me find a shade for my skin tone was awesome. I didn't get her name though. Also signed up for Rewards... Lots of perks to joining.
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May 2022 by T W
Walked in. No one was at the counter. Eventually Anna came in who has excellent people skills. She sold me way more than I went in for.
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May 2022 by Samir Hamze
For my wife
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December 2021 by Jeffrey M
They have everything you need at a higher price than you want to pay.
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December 2021 by Sadiq Selman
My little princess love this place.
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December 2021 by Nate The Great
A limited supply of items.