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October 2023 by Alina Marchen
That Sephora is located inside a Kohl's store, and it's worth noting that they do not accept Kohl's coupons or amazon return coupons. At the same time, they process payment transactions as Kohl's purchases, which means you also won't receive any bank rewards if you have any for Sephora purchases. It doesn't make any sense to shop there if you want to apply some kind of savings deal.I shopped there for the first time and simply asked them to select any foundation they thought would work for me. The manager was very kind and quickly chose the correct tone for my skin. The product and its tone were great, and I will probably purchase it again, but from a different store.
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October 2023 by Kim Dean
The manager at that particular location in Novi, Diane, has the worst demeanor and customer service I have experienced in a long time. She is consistently rude, prefers talking to her associates about things needing to get done and conference calls, rather than take care of her few customers. She did not bother to offer a color match when asked about foundation. I have called the Store Manager directly to provide feedback, as I am a former Sephora manager in a stand alone store, and I can see that her behavior and attitude have not changed. I love Sephora in Kohl's because I can use my Kohl's charge. But I will be driving to a different Kohl's from now on. As a Kohl's MVP and Sephora VIB, I would expect better.
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July 2023 by Jayde B.
Very rude costumer service ordered item to be sent 3 different places in the store it was just a box of Tupperware or Rubbermaid as the cashier wanted to correct me for anything we said definitely will not be going to this location again for the lazy work ethic and mess of a store
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July 2023 by Erikk Saxx
Manager at the Sephora inside Kohl’s in Novi is rude & condescending. I will never, ever shop there again.
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September 2022 by Briana Horlings
Went in wanting to buy, was needing some guidance…..which I didn’t receive. Employee was too busy to help even after I asked and even though I was the only person there.Nice layout of the Sephora area though and great selection.
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December 2021 by Nicole E.
Stopped by here for Amazon drop-off. It was of course the shortest line in the whole place. Two banks of registers and the lines are about 15+ people deep. Guess undergarments can wait or be purchased online. This is why Amzn makes it big during the holidays. Who likes to wait in line to hand over their cash for subpar items?