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February 2024 by TheArtist S.
waiting /kiosk system is unhelpful. I've twice now waited unacknowledged for 20-30 min in the lobby before being tuned away by sarcastic staff
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January 2024 by Lindsay S
THE WORST !!! ALWAYS SO RUDE AND INCOMPETENT AT DRAWING BLOOD. FOR YEARS ITS BEEN THIS WAY. MADDENING EVERY VISIT
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January 2024 by Lauryn
I had a great experience here. I was nervous based off some of the reviews but I was seen AT my appointment time. The lab was very clean and I felt very comfortable. Monique drew my blood and she made it an amazing quick experience. She is a super kind and genuine woman!
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January 2024 by Rana
Went in yesterday and had the best experience ever I think the lady who helped me was Monique! Super friendly and knows what she is doing!!!
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October 2023 by Innocent KiTTiE
Friendly, clean and great prices. Katie was so helpful.
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June 2023 by Satya Ingle
Really bad experience. The staff and nurses needs to be educated as they do not know what they are doing. I scheduled an appointment and added the insurance details. After going to lab again I had to upload the insurance card details second time. When nurse called my name and took me to the lab she again third time had to get the insurance which is annoying. She barely talked and was just talking to herself, after after she told they do not do the test there. I asked her to check with others or their lab and she refused and say no we do not do. As she did not understand instead of asking anyone just told straight no to me. The test I wanted to do only require blood withdrawal and she was telling it requires tissue sample. I tried to explain her but she was not ready to get educated from me. This was really rude, unprofessional and careless behavior if you working as a healthcare professional. Very disappointed. When I call their customer service the representative told me that they do this test and just need blood and they should not have sent me back and call the lab or help number. May be Quest Diagnostics needs to pay serious attention to whom they hire and if they fit to work at lab...
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May 2023 by Sai Vangala
Technicians that work here do not seem have any value for peoples time. I made an appointment and arrived 10min earlier and found the place absolutely empty. The screen in the room showed that 0 patients are being served and only my name was on the list. Two people came out and asked my name and went back in but none wanted to serve. I could hear people inside just having casual conversations but none to attend. I had to wait more than 30min in an empty room with none served inside before someone decided to do their job. Pathetic!!!
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May 2023 by Fatmé A
They had a lineup of people waiting for their appointments because they opened late. I had my blood drawn 45 minutes after my appointment. I was fasting and came earlier than my appointment because it had to be done before 9 am. Luckily I took an app at 7:30 am I had it done before but I don’t think they consider or care about those details because there’s no one to speak to when you go in. Other than that, the results take forever. When you call, it’s a machine and again no one you can speak to about getting your results on time. They aren’t organized and so I won’t be using them again.
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April 2023 by madison whitlow
I am unsure why there’s so many bad reviews! I made an appt online it took like 5 min, and my appt was at 1:40. I got there 1:30 and they took me in at 1:33 and it took her 5 min to do blood. Which is 20x better than other experiences i’ve had getting blood drawn
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March 2023 by Sydney Hain
They don’t offer walk-in appointments. I had called to verify that I could just walk in for a blood draw and they assured me I could. When I arrived at 7 am to have my blood drawn they told me I had to sign up for a scheduled appointment for later that day. The next available appointment was 1:45 pm. So their walk-in appointments are really same day SCHEDULED appointments. Complete waste of my time. The front desk was completely rude.
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February 2023 by Jazz
Second time here and both times were a great experience. Love the ease of making an online appointment. Checked in on my phone when I arrived. Arrived 10 minutes early and was out before my appointment time! Staff is always friendly.
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November 2022 by M
I've never walked out of a medical appointment before, but I'm glad I did. Waited for 45 minutes past my appointment time for a fasting blood panel. As soon as she called me back, the rudeness and aggression began. Even though she has my orders in front of her, she couldn't fathom that I wasn't there for a drug test - just a health screening. She said she had never seen such tests before (hemoglobin A1C, etc... Pretty basic as far as blood work goes). Called me over to the computer to look at my own orders and explain to her what they meant. Extremely unprofessional, belligerent, condescending, and likely discriminatory.I got up and left, because I will not let someone who is actively treating me in that manner put a needle into my arm, especially when they've never heard of basic blood work.I had to call and reschedule, and I requested to file a complaint, but never received a follow up email. I don't think they actually bothered putting the information I gave them through.
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November 2022 by Daniel E.
1.5 hour waiting room. Goofballs.Nothing else really matters when you waste that much time of your customer's time.
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November 2022 by Sam Zeftawi
Waited half an hour..no one at the front counter... people walking inside the office but no attention to me waiting.
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August 2022 by Adrian Lark
My visit to Quest was surprisingly quick and pleasant. I had read some not-too-fabulous reviews so I wasn’t expecting much but check-in for my appointment was quick on the kiosk and I was kept up-to-date on my status by the television screen where we could see how many people were waiting. There were three people in front of me but I only waited less than 15 minutes until I was called in. The woman that took my blood was very friendly and reviewed my insurance to make sure everything was covered. The whole thing only took 25 minutes. Highly recommend!
