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March 2024 by Nate P.
overall good gym but equipment here is always breaking down, including their bathrooms and water fountains. their staff is nice during the day but rude during the evenings. also not a fan of how they stopped being open 24/7.
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October 2023 by Jennifer C.
just don't do it. This has been the worst gym I've dealt with to date. they don't care about you just the money. They won't even get on the phone with you. Snobby emails and wasting your time
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September 2023 by Jennifer Aveni
They are not honoring the acceptance of Medicare fitness programs.They are listed as being a part of the program, but would not honor the program and tried to hard sell me a membership.I would think a corporate business would be more accurate with the advertisement and participation.If you advertise are you not supposed to honor it?Why would you not support a program that keeps senior citizens and the disabled healthy and active.Where is the community care and give back.You promote health and fitness for the mainstream money makers, but have no moral compass for promoting inclusion and investing in societies vulnerable, less affluent and under attended and supported population.That is no way to support total world health and fitness.Kind of felt like it was deceptive.
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September 2023 by Evan Brown
I love that I can access a membership through my company health insurance. It has many amenities I’ve had a hard time finding all in 1 place. Sauna, multiple bench presses, multiple dumbbell racks, multiple squat racks, multiple Olympic lift platforms, full basketball court, and pool.
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August 2023 by Domonique Byrd
Extremely poor customer service. Once they have your banking information, they could care less from there and will make it difficult for you to simply cancel. I haven't stepped in the gym since May due to a health concern that I need surgery for. I have been patiently waiting for the 6 months to end so I can be relieved of losing money that I could use to buy food and pay bills with. But Powerhouse doesn't care. If only I could give 0/5.
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August 2023 by John E.
Let the pictures speak from them selves. The employees are rude and cocky! Half of the equipment is shit and broken down. No I don't recommend this place! Find another gym.
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August 2023 by Shelby Brown
TLDR; staff doesn’t know their own policies and will squeeze every $ out of you. Managers are never available and will never call you back. Good luck if you ever need to cancel.First of all, I’d like to say that I was a member here for about 6 years and I did enjoy working out here and using the facility.My problem and reason for the 1 start is their contract and cancellation process. Before all of the construction on 275 I used to work nearby, making the gym convenient. Eventually I changed jobs and am no longer in the area and I don’t want to drive 45min+ each way. I decided to cancel.I called and spoke to someone and they said I needed to come in. I said I couldn’t so they told me to send an email stating my desire to cancel. I did. Effective at the end of March, 2023. In April I noticed that I still got charged my monthly fee. I called in and they said that it would take 30 days for my contract to be canceled. They also transferred me to a manager, no one answered and I left a voice mail asking them to call me back. No one ever did.Next month I saw another charge, I was as in the area and went in, was told that I would need to speak with a manager, none was available but they would make a note and have someone call me. No one ever did.Again I saw another monthly charge and I went in. I was told that I would need to pay $179 to buy out my contract. I asked if I could have done that a few months ago and avoided the monthly charges I had been receiving since cancelling, I was told yes. If I had paid that upfront I would not have been continuously charged. Wow, that would have been nice to know. I asked if I could speak to a manager to see if they could refund me the months I paid instead of just paying the upfront fee. They said no one was in but they would have them call me back. No one ever did.The staff needs to be better informed on their own policy and process and managers are never available. You’ll never get them on the phone either. They basically make themselves unavailable until you give up.
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August 2023 by Bromo Sexual
Powerhouse is TOO LAZY to turn on the Sauna early morning time, so it’s always cold. It’s useless if you need it working before early work entry. Also, the salt is falling off the sauna walls and it smells disgustingly unclean. They disconnect the front desk from their main phone line so you cannot reach anyone in the morning. Their voicemail system automatically transfers you to employees who are not there, so you cannot talk to the front desk employees to tell them to TURN THE SAUNA ON YOU dishonestly LAZY FutherMuckers!
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July 2023 by Sam Zhou
I wanted to take a moment to share my recent experience with Powerhouse Gym and offer a word of caution to anyone considering signing their yearly contract.Last Sunday, my spouse and I visited Powerhouse Gym and decided to sign up for their yearly contract, which was priced at $40 per person. The staff at the gym were friendly and took the time to explain all the details to us, which we appreciated.However, just four days later, my wife learned from a coworker about a program offered through her company's insurance policy with Blue Cross Blue Shield 365. This program allowed us to receive similar benefits for a monthly cost of only $28, without the need for a contract. Excited about this discovery, my wife promptly went back to Powerhouse Gym to discuss the situation with the staff member who initially assisted us.To her credit, the staff member was understanding and agreed that it would be fair to match the $28 monthly price for our yearly contract. However, she advised my wife to speak with a senior manager (a woman with red hair) to finalize the arrangement. Unfortunately, the senior manager's response was far from satisfactory. Not only was the manager rude, but she outright denied all of my wife's offers and insisted that we either pay a total buyout fee of $280 for both of us or remain locked into the contract for the full year.This turn of events left us feeling disappointed and frustrated. It seems that Powerhouse Gym prioritizes their own financial gain over accommodating their customers and being flexible with pricing options. It's essential for newcomers to exercise caution when considering signing a contract with this gym. Be aware that they may not be willing to match competitive offers or provide reasonable alternatives, even when presented with better options.In conclusion, my intention in sharing this review is to alert others who may be considering a yearly contract with Powerhouse Gym. While the initial staff members were friendly, the experience with the senior manager was extremely unsatisfactory. Take heed and carefully evaluate all your options before committing to a contract with Powerhouse Gym.
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July 2023 by Kylie Cardenas
Definitely not my favorite place to workout. It can get the job done if necessary but I tend to only come here for upper body workouts. The thing I hate the most about this gym is that the women’s locker room is always so hot and humid that it makes me feel unwell before I even start my workout, so good luck being able to breathe if you go in there in the middle of a tough workout. Also the water for the sinks is always way too hot but they’re automatic so there’s no changing that.This gym also lacks a decent amount of exercise mats, and the only foam rollers they have are the old super squishy/smooth ones that don’t really do anything. It’s the little stuff that can make or break the experience in my opinion, but hey, it’s a decent price and size.
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July 2023 by Fatou Kay
The employee SAM is the absolute most rude, condescending and disrespectful person I’ve come across in my life. He’s a man on the outside but true woman in the inside. I will be uploading the audio of our exchange- where he continuously yelled in my face. I’m so upset because my kids and I love this gym but I am absolutely not going to a gym where I am not wanted and spoken to by a man that truly wants to be a woman at heart. I would not recommend this location to anyone who doesn’t want to be disrespected. On TWO different occasions I’ve had terrible experiences bringing guests that were included in my membership.Today, I tried to bring a 12y/o but wasn’t allowed. I asked Sam to make an exception, where he spoke to me soooo rudely. I told him I didn’t like how he spoke to me and he proceeded to yell in my face. I probably wouldn’t have been so upset if it was my first time experiencing a horrible encounter with an employee. The only reason why I still go to powerhouse is because of Steph’s strong class. Powerhouse- do better treating your loyal customers better and teach your employees how to talk to people. It’s not about policies. It’s about the way you speak to people.
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July 2023 by Lola C.
The employee SAM is the absolute most rude, condescending and disrespectful person I've come across in my life. He's a man on the outside but true woman in the inside. I will be uploading the audio of our exchange- where he continuously yelled in my face. I'm so upset because my kids and I love this gym but I am absolutely not going to a gym where I am not wanted and spoken to by a man that truly wants to be a woman at heart. I would not recommend this location to anyone who doesn't want to be disrespected. On TWO different occasions I've had terrible experiences bringing guests that were included in my membership. Today, I tried to bring a 12y/o but wasn't allowed. I asked Sam to make an exception, where he spoke to me soooo rudely. I told him I didn't like how he spoke to me and he proceeded to yell in my face. I probably wouldn't have been so upset if it was my first time experiencing a horrible encounter with an employee. The only reason why I still go to powerhouse is because of Steph's strong class. Powerhouse- do better treating your loyal customers better and teach your employees how to talk to people. It's not about policies. It's about the way you speak to people.
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July 2023 by Tracy F.
Gym was standard, had a lot of class options and equipment, but contract management and billing are very deceptive. Make sure you read the fine print The contract is not 12 months....it's really 13 months as the month you pay for and start is not the start of the contract ! And there is an automatic membership fee charged later in the contract that is not the enrollment fee you pay up front. And that was not clearly disclosed either yet it's fine print in the contract And they never answer their email....it's calling them or nothing which nowadays is very inconvenient They also say you get a free personal trainer session when you join but it's only a hard sale hour of contracting with a personal trainer, not a personal trainer session like you would think They are running a business so buyer beware
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June 2023 by Michael W.
This is an amazing facility. I was traveling and happened upon this facility when looking for a week pass. Great equipment and everything in working order and fantastic hours. RacquetBall, BasketBall, massive gym floor, saunas, showers, lockers with single use passcode feature. I wish Golds Gym was this nice and well maintained.
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May 2023 by Jaylen Lenear
Scammed out of $200. I signed up for their summer program which they advertised as being free just for their to be a 200 enrollment fee which I still debated paying and I was told I could enter my card info and had 10 days to decide to cancel or not and I decided to cancel because they don't offer nearly enough for that price. It's not 24/7, you can't bring a partner and I just have other alternatives that work better for me. They so far haven't honored my cancellation and took the money anyway and I can't get a hold of management.
