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February 2024 by Annette L.
I was amazed at how helpful. The lady was in the store and I don't remember her name. I really wish I did. I got a new puppy and she's four months old but she's huge because she's a Burmese mountain dog. She loves to interact with other people and other puppies but she's huge and she likes to jump on people. She's still in training for that. Anyhow, I went into the store and the cashier asked if she could help me. She did she took me and got me exactly what I what I needed a ball of frisbee and a harness and the prices were very reasonable. The lady was accommodating and very polite and she absolutely loved our puppy. Our puppy played with another little puppy for a short amount of time and then we were out of the store. It was an awesome experience.
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January 2024 by John L
Pretty good prices are comparable or less than petflow. The selection is less though. Store is generally not crowded and you can be in and out in less than 5 minutes.
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January 2024 by Marlana Fluegel
Clean store! Nice staff
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January 2024 by Renee Brennan
This store has really improved over the last year. Renovations are now complete and the new staff are pleasant, helpful änd so very much friendlier than those who worked there lady year. Prices are still fairly outrageous but on par with all the other pet stores. However they do offer some pretty good sales and the coupons in the meal if used are really helpful.
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December 2023 by Michael Ormsbee
Tried this place out again and I don't know why. I ordered dog food and when I went to pick it up it was covered in drywall and paint residue. Now I'm completely covered in white dust because I chose to spend money. How hard would it have been to wipe the bags down with a wet Raf after your construction project. Absolute stupidity. Never again.
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October 2023 by Sheldon
Great selection, very helpful and friendly staff. Unusual design, no signs on any aisle; creating a bit of first-time shopper disorientation. Otherwise, exactly what you need close to home ?
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September 2023 by Kristine Fenton
Your store has the Best employees! Kyle did a great job for us yesterday! He was polite, personable, and answered all our questions! Your store has the best cat can food selection around! I always come to your store!
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August 2023 by Colleen Warren
The service was excellent. Answered all my questions
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August 2023 by Lauren Koshak
It’s a fine store - but the mark up on their Fromm dog food was crazy! We paid almost double than we pay elsewhere, including their website. We needed to buy Fromm asap for our puppies while we’re in town for an emergency- we were glad to find it locally but the $ was a bummer.
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August 2023 by Fancy Spider
Only pet store I've ever been to that's played King Gizzard and the Lizard Wizard. They also have more dog and cat food variety than PetSmart.
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July 2023 by Anita K
Everyone who works here is kind and helpful. Unlike other larger pet stores, they actually have cat owners working there, and they can make recommendations. I know being a cat owner isn't the reason to hire someone, but when I ask about a product, I don't feel confident with a shoulder shrug and being told I can just return it. At least at PSP they let me know what they've used, what's popular, if she likes a certain brand there's a similar one, if my cat didn't like this one brand it might not like this other one, but I can try it out and if she doesn't like it, I can return it. I also like the return policy, my cats are finicky and have sensitive stomachs. Allowing me to return or exchange after opening a bag of food is helpful. Hopefully that food gets donated.
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July 2023 by Karyn Lange
Love to shop at Novi store! Friendly and helpful staff! Store is clean and well maintained.
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July 2023 by Marissa
I went in on 7/7 before noon. Staff was amazing. Greeted myself and my dog at the door. Walked me to where his dog food was, gave my boy a treat, and one of the ladies even carried the dog food to my car for me. Manager who was there also had genuine conversation with me! Awesome store.
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July 2023 by Anita Kakos
Everyone who works here is kind and helpful. Unlike other larger pet stores, they actually have cat owners working there, and they can make recommendations. I know being a cat owner isn't the reason to hire someone, but when I ask about a product, I don't feel confident with a shoulder shrug and being told I can just return it. At least at PSP they let me know what they've used, what's popular, if she likes a certain brand there's a similar one, if my cat didn't like this one brand it might not like this other one, but I can try it out and if she doesn't like it, I can return it. I also like the return policy, my cats are finicky and have sensitive stomachs. Allowing me to return or exchange after opening a bag of food is helpful. Hopefully that food gets donated.
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May 2023 by Eve Massey
I’ve been a shopper at Pet Supplies Plus for years, but recently moved to this area and have been going to this location a few times a month. The store is always clean and tidy. Well stocked. The staff is always so helpful. Rogelio helped me with some coupons and signing up for text alerts. Thank you guys for your kindness and hard work. Whatever you’re paying them, they need more thanks for being a great staff in this community.
