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July 2023 by Wayne Stamper
Good service and very helpful also stoped in during a sale ....bonus
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July 2023 by Sandra Richmond
Great staff answered all my questions. I'm looking to have my bracelet with add on everything I needed here.
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April 2023 by Lucy L.
Came here a few weeks ago with a friend to try to find something for my mom for her birthday. Me being in my mid twenties I look like a young kid who has no $ to get anything from Pandora. (Not true at all) Two sales associates kept looking at us and wouldn't help us out at all. Asked once associate to help and she told me she was too busy. Another 10 minutes went by and still no one offered to help us look for anything. Then someone from the back emerged and asked us to leave if we weren't buying anything. Why? Great question. Wouldn't recommend coming here- they won't help you unless you have diamonds and money dripping from your pockets.
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April 2023 by Ray Jackson
Very knowledgeable and friendly staff. They provided a very relaxed shopping experience and at the same time never hesitated to help when I had questions. This is a great place to buy gift for a loved one, the staff will make you feel right at home. I highly suggest anybody checking this place out.
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March 2023 by Darrick Norman (Norm)
Sales person was very attentive and helpful
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March 2023 by T Hunter
Very nice sells rep, greeted nicely. Fast service spoke on store specials. Very pleased.
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March 2023 by Anthony Jimenez
I came to replace a ring that broke and they said they cant help even tho it was only 2weeks after i bought it even is they dont have the right size i said a tighter size is fine and they denied having one even tho i called while i was in the mall and they said i cant even get a product the same price
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October 2022 by Doris McKinney
DeeDee is the bomb!! Knowledgeable friendly and SO HELPFUL!!! GIVE HER A RAISE AND A PAID DAY OFF!!
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August 2022 by A. Joyner
If you enjoy shopping at Pandora avoid this location. The customer service was so terrible it was comical. The sales lead that helped complained how most the items i wanted to see were "not cute". She complained about other customers the entire time I was there attempting to purchase a shower gift. In the middle of my shopping experience I remembered I had read negative comments before about this location and this is why I drive out the way to go to the Ann Arbor location. Pandora should really be a fun and exciting location for all who shop there. Negative or less enthusiastic employees ruin the experience. Due to the price of gas I ultimately made a purchase at the Novi location. I will AVOID this location moving forward.
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July 2022 by Skyygirrl
Went to the store and no one stepped from behind the counter to help me. SA just pointed to the cases never again.
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July 2022 by Cheryl Makled
I ordered a takeout dinner chicken teriyaki. The food was horrible. Save your money go elsewhere?
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May 2022 by Christopher McCall
They have such nice jewelry at Fair prices! I went to pick up my order and they have a kiosk so I had didn't have to wait in line. I would definitely recommend them to anyone especially for their bracelet charms they're very special on occasions
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February 2022 by Maleeha
3 months ago I was very happy coming here, and now this location has really let me down. I went there again because I wasn’t happy with my first purchase. The reason being the lady was not helpful and just eager to get me out of the store. So I went back the same lady was there but another young lady helped me out. She too was eager to get me out of the store. This one didn’t show me anything and said here’s the book. So most definitely won’t be shopping here anytime soon.
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December 2021 by Danyale Brown
I had the worst experience at this store in 12 oaks mall. I went in to get a bracelet that was offered as a free gift they literally told me to come in with my receipts from my online purchase and my ID i get there and they did not want my business. The manager was rude the sales consultants were rude and im far from finished dealing with this matter.
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December 2021 by Rodney Sizemore
The wait during Christmas was a little long, but the Customer Service was excellent and time in the store was fast.
