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August 2024 by Ed Peters
They don't replace the bolts on the service covers under the vehicle - my two experiences:
1) Found a cover hanging low to the ground under vehicle. Upon inspection there was a broken zip tie where a bolt should have been - this zip tie had to be installed at my last oil change on 2/5/2024 at the Oil Exchange in Novi (no other place has worked on the vehicle).
2) Today 8/30/2024 - (Note - I installed a new metal shield from Ford under the vehicle a few weeks before hand, due to issue #1 and everything was great). At the oil change I asked that they be careful with the new shield and removing the 3 bolts on the access panel. I heard the impact wrench remove three bolts. At the end of the oil change I only heard the impact wrench 1 time. So I asked about it and was told I must not have been paying attention as he heard 3 or 4 impact events. Then he offered to check and came back and said the 3 or 4 bolts were fine. I asked if it was 3 or 4 bolts (I know it's 3). He then offered to let me check it out. So I went into the pit under the vehicle and found 1 bolt tight, 1 bolt installed but very loose, and 1 bolt missing. The young man said it's fine. I had to insist that they install and torque all three bolts. It took some time to find a replacement bolt with the same pitch, but it has a different head size. Then they installed all three bolts with me watching.
I talked to the older man under the vehicle and mentioned my 1st experience (above) and he admitted that they have used zip ties. They seem like nice people, but they don't do a good job and lie about it. This doesn't give me confidence with the rest of the oil change.
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August 2024 by Johnny Anton
When I got home checked my oil. They put way to much oil in my car and they didn't change my oil filter. Now have to do it myself. Lost trust in oil changes. Plus my oil does not look clear. Still slightly tan. Beware.
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May 2024 by Colleen White
Steve and James are THE BEST!!! Always friendly, patient and willing to give further explanation if needed. I literally live 4 minutes from the Walled Lake location. I went there one time and was treated horribly! No smiles, no pleasantries. But lots of eyerolls, snide remarks and disrespect. I intentionally go out of my way to see Steve and James. Thank you for taking care of me!!
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May 2024 by Bruce Johnson
Don’t know what their doing, put way to much oil in, this can cause serious problems with your engine.
Most modern cars today have much higher precision made engines than in the past. This makes it very important to service it with the right amount of oil. Your owner’s manual will tell you the correct amount. Otherwise you’ll spend 1000s on head gasket or other type of seal or gasket repairs.
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May 2024 by James Parker
Best oil change at the best prices
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February 2024 by Christopher C
Great service and quick. Does not try to upsell you and are honest working people. Would highly recommend. Will be coming back for next oil change.
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January 2024 by Valeri Vitale
We Have been going here for years to get our oil changed and they are always friendly and helpful.
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October 2023 by Jake Gillem
Done a few of our cars. Paid 114 for a 7 quart mobil 1 oil change ! Convenient. Quick.
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October 2023 by Audrey Waechter
Always do a great job, Im a returning customer
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September 2023 by Lexis Johnson
Rob and Andy serviced me and let me know that valvoline down the road did a 1/2 job ?
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September 2023 by Yuki Sohma
Good, honest people ?
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August 2023 by Lisa Variot
Great service! Always quick and courteous! Highly recommend
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July 2023 by LilBadBacon
Good ! Great Location. Employee very nice helpful
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June 2023 by Patricia Vargo
Spent literally 20 minutes including the drive to get an oil change for my truck. The time savings alone made it completely worth it. The guys were professional and friendly and didn't try to sell me parts or services I did not need. I will be back with my car later this weekService: Oil change
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March 2023 by Collin Werner
Quick and friendly. Didn’t try to sell me anything I didn’t need like other places I’ve been.
