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November 2023 by george henry
Didn't know that the Oakley store did prescription glasses. A employee name Andrew was outstanding and took the time to show me all my options of frames and fit me in my prescription. Outstanding job Andrew! Oakley is lucky to have Andrew as an employee.
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November 2023 by mike isenberg
Very good experience. Nathan was super-helpful!
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November 2023 by Dennis Stolhofer
I had a fantastic experience at the Oakley store. Brandon provided outstanding customer service – he was not only polite but also incredibly helpful. He guided me through the selection of the perfect sunglasses and made sure I left the store satisfied. I can't thank Brandon enough for his assistance. This Oakley store is top-notch, and I highly recommend it!
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October 2023 by Karin Johnson
The reason for 4 star vs. 5 is that we ordered the MANORBURN sunglasses as they were not in stock, but were very disappointed to find out this style is not available in a polarized version. We feel polarization is a very important feature for eye safety and were surprised to find out that Oakley didn't even offer polarization as an option on these sunglasses. The sales staff in the store were very nice and helpful.
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September 2023 by Holly
Made the one hour drive after another Oakley store employee recommended Andrew was the one we wanted to measure for progressive lenses. Andrew was wonderful! He took the time to explain the process along with the difference in frames and lenses. It was such a welcoming experience especially in a world where customer service has really gone downhill. We ended up purchasing two pair of prescription progressive lens glasses. As long as Andrew is at this location, the Novi store will be our new go to store for all of our sun glass/prescription needs.
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June 2023 by Fnisthebeat hii
They definitely get the job done! Great service
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June 2023 by Jason Harris
Been shopping there for years. Everyone is super friendly and always helpful.
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May 2023 by Chandler M.
I went in to get a sticker to put on my snowboard. They only came in 2 packs so I went ahead and got that. The first sticker turned out great and looks great on my new snowboard I got. The second sticker I figured I'd put on my yeti cooler. I put it on and started peeling it off and the parts of the design came off with it. So I called the store asking if I could get a replacement. I've bought a bunch of these in the past and never had any issues except with the camo one. The store said I have to bring in the actual product to have it exchanged. Not thinking I threw out the ruined sticker cause it was exactly that. It was trash and ruined. I had the receipt. The packaging and took a picture of it but they would not do anything about it. An $8 sticker and they can't back up their own product. Terrible customer service if you ask me
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March 2023 by Mr. LeShan Alexander
Andrew was my Salesperson and he was very helpful and very professional. He helped me from start to finish and made my transaction very easy. Glasses were brought as a gift and I'm waiting for my brother to receive them soon. Very happy customer.
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March 2023 by Joshua B.
Brian was excellent. Thank you Andrew as well. Nathan you did great as well.
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January 2023 by David Brier
Was looking for a older model of Oakley sunglasses. Aandrew track them down for me and totally hooked me up! I would definitely recommend the 12 oaks Oakley store.?
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December 2022 by Benjamin Curtis Dean
Excellent store with friendly, helpful and knowledgeable staff! Really great experience visiting Oakley Store in Novi!
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November 2022 by David Orow
Always have an excellent experience at this store, whether it's sunglasses or prescription glasses the staff are always friendly and knowledgeable. Fast and reliable service.
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September 2022 by Myla Harris
My salesperson Brandon at Twelve Oaks Mall in Novi Michigan was extremely pleasant and patient! He was very knowledgeable and experienced. He’s such a great Oakley employee! Great job, Brandon!
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July 2022 by Arturo Santiago
We had a pleasant experience. The employees are always helpful and friendly. They are good about showing the cost of of everything, and patient.
