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April 2024 by Corie Johnson
We visited the black tux but the workers in the kid area were so lovely and let my nephew have a balloon!
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April 2024 by Michelle Smith
Clean store. I didn't see anyone working while I browsed. Weird.
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April 2024 by Tess Y
This is my fav store. The one star is specifically for Mary P at twelve oaks makeup department. She was the rudest person I have ever shopped with here. And I’ve shopped at this store for 15 years. It seemed like she did not want to help me at all, and I was inconveniencing her. She had an attitude towards anything I said, and it just was very rude and aggressive. I would never shop with her again. If she was the only person here to help me, I would leave and go to another store. And I have enjoyed every experience over the last 15 years until this one.
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April 2024 by L Wohlfeil
I had great expectation when I went to the Novi, MI, Nordstrom. I needed a dress for a wedding. The selection was disappointing. However, the worst part of my visit was the salesperson. She did not offer assistance when I found a single dress to try. I had to interrupt her while she had her face in her phone, to gain access to the dressing room. When I came out of the dressing room, with the dress in hand she did not acknowledge me, to ask if I wanted the dress. Instead she was chatting with a colleague, behind the counter. I had to interrupt her, yet again to ask where to hang the dress that I was no longer interested in. It was clear to me the jacket she wore with the words, "I really don't care", was more than just a fashion statement. Go to Von Maur! They provide amazing service. They ambience, selection and service is far superior.
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March 2024 by Lisa Schmidt
Love the store but service is mediocre in clothing areas of store and restrooms may be the filthiest of retails establishments. Doors are often broken as well.
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February 2024 by Seren Snyder
it seems like a good store, i couldn't afford anything, but the mannequins were funny looking so still entertaining for broke folks
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February 2024 by Carol Willard
Nordstrom Novi - excellent
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February 2024 by Amanda Cassidy
Nordstrom’s customer service has always been the best and continues to be the best.Nancy at Nordstrom Twelve Oaks goes above and beyond for her clients. She hand delivered a package to ensure my mom received it. What she does for her customers is so appreciated and we will only work with her.Thank you Nancy and everyone at Nordstrom.
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January 2024 by Fitfully -
Horrible customer service. I stopped in for a return. I approached a salesperson in the mens department who was already helping another customer and waited patiently to acknowledge me.. He rudely asked me “can I help you” . I said I had a return and said “you’ll have to find someone”. I could hear him besmirch me as I walked away. I approached the counter and another sales person finished up to turn around and say all of his register was currently frozen. The other one behind him was working after he just finished up with a customer. So, I had to flag down a salesperson in the fragrance department to help me. Seriously, I could expect this type of service at Walmart!
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January 2024 by Jennifer Pakkala
In the mens department the service is amazing. People trip over my husband helping him. Every time! He gets outfits assembled, alterations, the works.In the ladies department, it’s the exact opposite. There is no one to help you. I went to 3 unattended check out points, then started making noise to attract a worker. Come on. I just wanted to check out. Customer service for women would be a huge improvement at this store. I’m tired of being ignored.
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January 2024 by Eileen Fields
I didn't shop here, just walked through to get into the mall. I did use their bathroom and there was only One roll of bathroom tissue for the first two stalls which was surprising since it's an upscale store.
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January 2024 by AFFORDABLE SPRINKLERS
Great staff very polite and walked us to get everything I needed boxed gifts nicely and wrapped them too
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November 2023 by Theresa Paros
Was looking for a nice dress jacket for work. Leslie was working and she was wonderful. Very helpful, but wasn't pushy. Thank you Leslie for your help
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October 2023 by LSR
Nordstrom in Novi has a lot of salespeople to help you, but I was greeted by Rodney, who was friendly and eager to help me because I was in a rush. Rodney's amazing personality and sense of menswear allowed me to buy clothes I liked and my husband would wear. When my husband opened the gift, he was so pleased with the suit. Thank you so much for your assistance, Rodney! We'll see you soon! P.S. Rodney doesn't disappoint!
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October 2023 by LaTrese Chaney
I went to exchange some perfume I received as a gift. I was helped by Peggy. Her energy was amazing! She was extremely kind and patient, she helped me with my decision on the new scent and gave me parting gifts of samples and other goodies! Will definitely be going back to see her for my future purchases! Jamie is very nice as well (@the Joe Malone counter)...
