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January 2024 by Ashok Reddy
Great place buy materials for arts and crafts
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January 2024 by Allen Vines
Lots of fun stuff to work with and good prices
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January 2024 by Isis Black
People continue to say that racism does not exist but as a black person I continue to experience it. Michael's need to give their employees bias and equality training. The cashier made sure she greeted and made eye contact with the white lady in front of me in line. When my son and I stepped up the register she did not make eye contract or greet us. She made sure she asked if I had a rewards card. I told her I don't shop there much to need a rewards card while thinking I definitely would not after her racist ways. As my son and I walked away I can her her greet the next white person in line. I definitely won't be back to spend my money here.
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January 2024 by Julie Bennett
It had a lot of stuff. Due to being in December, it was pretty busy. It really made you feel creative. I would love to go back when I have more time
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December 2023 by Tom G.
See sign buy 1 get 3 free. Sounds good. Get to counter and told that's not right. I show her the area then told well this one is not part of it. I said it's the same product, from the same bin. Worker told me, I don't know the difference, it's the same maker, same product, same kit. Do I left. Guess not going to Michael's anymore.
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December 2023 by Tom Perna
Good stock of holiday decor.
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December 2023 by Karen Kimbrough
Store seems to be changing...looks empty at first and not stocking up fast.
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November 2023 by J Micallef
Ugh, where to begin?I will start by saying that I love Michael's, and I love their products. So, when they were offering a sale on Christmas trees, with free delivery, and my office needed one, I convinced my boss that we should do that.What I didn't know was that they use InstaCart for their deliveries. I even opted to pay more for a sooner delivery, and a tip for the driver. Didn't seem to matter though... my order, placed at 9:15 AM, still wasn't there by 5 PM, and I stayed until 7:30 waiting. I ended up calling the store itself and arranging to pick it up myself.The manager was lovely and helpful, but the store was in disarray, and I could hear her explaining to an employee over her headset how they should do their job. Step by step. Things that were just common sense. She looked tired, but still managed to smile and take good care of her customers.I picked up my tree and figured I'd call Michael's the next day for the refund of my delivery fee and driver's tip. I settled in for the evening.At 9 PM I got a phone call from an InstaCart driver asking me if she was at the right building. I told her I already picked up the tree and left. She seemed surprised.What confused me was if the location knew I had picked up the tree, why did they give another one to the driver?I did get the refund back to my boss's credit card, so it ended well, but this was a whole lot of fuss for no good reason.
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November 2023 by Karen Dewey
As usual - they had just what I was looking for! Bonus: my Michael’s points made it super affordable!!! Yay!
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November 2023 by Sue B.
Dirty , unorganized, mismanaged store. The employees make an effort to be nice but there are too many issues with the store for them to be effective at their jobs The Brighton store is much better.
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October 2023 by Anetia Smith
Hey everybody get over to Michaels in Novi, Michigan ask for Macy in the framing Department… I went in to get a canvas framed and she changed my world by suggesting an awesome layout!Macy is kind, knowledgeable, and professional…Macy is my go to she helped me transform my decor into gold!Thank you Michaels for having an invaluable staff member!
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August 2023 by Donna Felix
Great custom framing! Maci is the best! Couldn't have had better customer service - Her knowledge and suggestions were beyond measure - I will always return with future framing needs. Thanks so very much!
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August 2023 by K- Rod
Clean store. A few things low on stock that day but found what I needed.
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June 2023 by Spedrock W
I've seen better selections from other locations. Was a little disappointed.
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May 2023 by Ana Pedreschi
I requested twice store pick up service. Nobody brought anything to my car. After waiting for 15 minutes I decided to enter to the store and picked up myself. This happened in the Novi store